Dispatcher Training Evaluation Form – Fill Out and Use This PDF

The Dispatcher Training Evaluation form is a comprehensive tool used to assess the performance and skills of dispatchers in emergency communication centers. It covers areas such as work ethics, interpersonal skills, and leadership abilities, ensuring that dispatchers meet the high standards required for the role. To ensure you're meeting your professional development goals, consider filling out the form by clicking the button below.

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Dispatcher Training Evaluation Form PDF Details

The Dispatcher Training Evaluation form serves as a comprehensive tool designed to assess the performance of shift supervisors within the North Suburban Emergency Communications (NSECC) framework. This evaluation form scrutinizes various performance metrics, categorized broadly into work ethics, interpersonal skills, and leadership skills. Within the domain of work ethics, the evaluation places emphasis on aspects such as attendance, dependability, and punctuality, critically assessing the supervisor's reliability, absence without leave occurrences, and adherence to scheduling protocols. Interpersonal skills evaluation focuses on the supervisor's ability to collaborate with peers, foster team cohesiveness, and exhibit positivity towards the profession, alongside maintaining professional decorum in interactions with both internal and external contacts. Leadership skills are evaluated through lenses such as organizational loyalty, goal-oriented behavior, assertiveness, and the ability to provide balanced support and guidance. This multi-faceted evaluation approach not only highlights the importance of these core competencies in maintaining effective emergency communications but also underscores the comprehensive nature of the evaluation in fostering a constructive and professional work environment.

Question	Answer
Form Name	Dispatcher Training Evaluation Form
Form Length	49 pages
Fillable?	No
Fillable fields	0
Avg. time to fill out	12 min 15 sec
Other names	911 dispatch trainer evaluation form, 911 dispatcher trainee evaluation form, dispatcher evaluation forms form, dispatcher evaluation forms

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North Suburban

Emergency

Communications

Name:

Shift Supervisor Evaluation

BEHAVIOR

A.WORK ETHICS

1.Attendance

a. Reliability (no pattern of sick leave usage attached to RDOs or approved leave)

4 or more	2-3		1		none
0	1	2		3		See comment page

b.	Dependability (Personnel Policy 11.4 - Excessive Sick Leave Usage)
	6 or more	4-5		1-3		none
	0	1	2		3		See comment page

c.	Lack of AWOL occurrence

i.Reporting for work, training or meetings as assigned SOP #06-02

YN See comment page

ii. Positive balance of sick leave (Personnel Policy 11.3 - Scheduling of Sick Leave)

YN See comment page

2.Punctuality

a. Arrives late for work, training or meetings

4 or more		2-3		1		none
0	1		2		3		See comment page

b. Begins work per SOP # 95-02
0	1		2		3		See comment page

c. Lack of AWOL occurrences – late without prior notification per SOP #06-02

YN See comment page

d.Requests leave time within acceptable parameters

YN See comment page

3.Responsiveness

a.Returns pager or telephone recall for supervisory vacancies

0 1 2 3 See comment page

b. Returns to or contacts work expeditiously when an equipment malfunction page is

sent
0	1	2	3	NA	See comment page

Supervisor’s Evaluation for xxxxx

Responsiveness (cont.)

c. Returns to or contacts work expeditiously when an emergency weather page is sent

0		1		2		3		See comment page

B.INTERPERSONAL SKILLS

1.Collaborates with peers, rather than competes

	0		1		2		3		See comment page

2.	Supports team cohesiveness
	0	1		2		3			See comment page

3.	Invests in others (e.g., helps them identify and resolve problems)
	0	1		2		3		See comment page

4.	Communicates optimism vs. pessimism, cynicism, or mistrust
	0	1		2		3			See comment page

5.	Displays positive attitude towards the emergency communications profession
	0	1		2		3			See comment page

6.	Refrains from making comments that cause friction or dissention
	0	1		2		3			See comment page

7.	Avoids negative dialogue concerning other staff members
	0	1		2		3			See comment page

8.	Are you approachable by your subordinates?
	0		1		2		3		See comment page

9.	Displays willingness to cooperate with the other supervisor
	0		1		2		3		See comment page

10.Interactions

a. External contacts

i.Citizens

0		1		2		3		See comment page

Supervisor’s Evaluation for xxxxx

External Contacts (cont.)
ii.	Other City/Village employees
	0	1	2	3	See comment page

iii.	Vendors

YN See comment page

b. Sworn contacts

i.Displays professional and appropriate interactions with officers & fire fighters

0		1		2		3		See comment page

ii.Displays professional and appropriate interactions with police and fire command staff

0		1		2		3		See comment page

C.LEADERSHIP SKILLS

1.Communicates an attitude of organizational loyalty

	0	1	2	3	See comment page

2.	Displays willingness to work towards achievement of the NSECC’s goals.
	0	1	2	3	See comment page

3.	Asserts self in a timely, helpful and generous manner
	0	1	2	3	See comment page

4.	Seeks input from others
	0	1	2	3	See comment page

5.	Seeks to benefit the group rather than the individual
	0	1	2	3	See comment page

6.	Shares leadership (e.g., delegates appropriately)
	0	1	2	3	See comment page

7.	Sets a good example as a supervisor
	0	1	2	3	See comment page

8.	Demonstrates assertiveness
	0	1	2	3	See comment page

Supervisor’s Evaluation for xxxxx

9.	Demonstrates decisiveness
	0	1	2	3	See comment page

10.	Offers support in a balanced manner
	0	1	2	3	See comment page

11.	Provides assistance to others when needed
	0	1	2	3	See comment page

12.	Shows proper respect to subordinates
	0	1	2	3	See comment page

13.	Shows proper respect to senior management
	0	1	2	3	See comment page

14.	Treats everyone equally (Doesn’t “play” favorites)
	0	1	2	3	See comment page

15.	Follows established rules of personal conduct
	0	1	2	3	See comment page

16.	Maintains a professional composure.
	0	1	2	3	See comment page

17.Refrains from making negative comments to the sworn departments concerning the

NSECC

	0	1	2	3	See comment page

18.	Refrains from making negative comments about sworn personnel
	0	1	2	3	See comment page

19.	Refrains from discussing controversial opinions/issues while on duty
	0	1	2	3	See comment page

20.	Refrains from discussing union issues
	0	1	2	3	See comment page

Supervisor’s Evaluation for xxxxx

21. Displays ability to control a conflict between staff members

0		1		2		3		See comment page

22. Addresses contentious situation in the present (e.g., neither procrastinates or avoids conflict)

	0	1	2	3	See comment page

23.	Conducts needed investigations in a prompt and thorough manner
	0	1	2	3	See comment page

24.	Displays knowledge and ability to handle routine sworn concerns
	0	1	2	3	See comment page

25.Displays knowledge and ability to handle citizen complaints (TOT to Director and Deputy Director via written documentation)

0		1		2		3		See comment page

26.Displays knowledge and ability to handle sworn complaint that requires an investigation (TOT to Director and Deputy Director via written documentation)

	0	1	2	3	See comment page

27.	Understands the implications of acting and not acting
	0	1	2	3	See comment page

28.	Keeps the public’s interests in mind, as well as the department’s
	0	1	2	3	See comment page

29.	Gives subordinates credit for their ideas and suggestions
	0	1	2	3	See comment page

30.	Demonstrates the ability to maintain professional confidences.
	0	1	2	3	See comment page

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