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North Suburban

Emergency

Communications

Name:

Shift Supervisor Evaluation

BEHAVIOR

A.WORK ETHICS

1.Attendance

a. Reliability (no pattern of sick leave usage attached to RDOs or approved leave)

4 or more	2-3		1		none
0	1	2		3		See comment page

b.	Dependability (Personnel Policy 11.4 - Excessive Sick Leave Usage)
	6 or more	4-5		1-3		none
	0	1	2		3		See comment page

c.	Lack of AWOL occurrence

i.Reporting for work, training or meetings as assigned SOP #06-02

YN See comment page

ii. Positive balance of sick leave (Personnel Policy 11.3 - Scheduling of Sick Leave)

YN See comment page

2.Punctuality

a. Arrives late for work, training or meetings

4 or more		2-3		1		none
0	1		2		3		See comment page

b. Begins work per SOP # 95-02
0	1		2		3		See comment page

c. Lack of AWOL occurrences – late without prior notification per SOP #06-02

YN See comment page

d.Requests leave time within acceptable parameters

YN See comment page

3.Responsiveness

a.Returns pager or telephone recall for supervisory vacancies

0 1 2 3 See comment page

b. Returns to or contacts work expeditiously when an equipment malfunction page is

sent
0	1	2	3	NA	See comment page

Supervisor’s Evaluation for xxxxx

Responsiveness (cont.)

c. Returns to or contacts work expeditiously when an emergency weather page is sent

0		1		2		3		See comment page

B.INTERPERSONAL SKILLS

1.Collaborates with peers, rather than competes

	0		1		2		3		See comment page

2.	Supports team cohesiveness
	0	1		2		3			See comment page

3.	Invests in others (e.g., helps them identify and resolve problems)
	0	1		2		3		See comment page

4.	Communicates optimism vs. pessimism, cynicism, or mistrust
	0	1		2		3			See comment page

5.	Displays positive attitude towards the emergency communications profession
	0	1		2		3			See comment page

6.	Refrains from making comments that cause friction or dissention
	0	1		2		3			See comment page

7.	Avoids negative dialogue concerning other staff members
	0	1		2		3			See comment page

8.	Are you approachable by your subordinates?
	0		1		2		3		See comment page

9.	Displays willingness to cooperate with the other supervisor
	0		1		2		3		See comment page

10.Interactions

a. External contacts

i.Citizens

0		1		2		3		See comment page

Supervisor’s Evaluation for xxxxx

External Contacts (cont.)
ii.	Other City/Village employees
	0	1	2	3	See comment page

iii.	Vendors

YN See comment page

b. Sworn contacts

i.Displays professional and appropriate interactions with officers & fire fighters

0		1		2		3		See comment page

ii.Displays professional and appropriate interactions with police and fire command staff

0		1		2		3		See comment page

C.LEADERSHIP SKILLS

1.Communicates an attitude of organizational loyalty

	0	1	2	3	See comment page

2.	Displays willingness to work towards achievement of the NSECC’s goals.
	0	1	2	3	See comment page

3.	Asserts self in a timely, helpful and generous manner
	0	1	2	3	See comment page

4.	Seeks input from others
	0	1	2	3	See comment page

5.	Seeks to benefit the group rather than the individual
	0	1	2	3	See comment page

6.	Shares leadership (e.g., delegates appropriately)
	0	1	2	3	See comment page

7.	Sets a good example as a supervisor
	0	1	2	3	See comment page

8.	Demonstrates assertiveness
	0	1	2	3	See comment page

Supervisor’s Evaluation for xxxxx

9.	Demonstrates decisiveness
	0	1	2	3	See comment page

10.	Offers support in a balanced manner
	0	1	2	3	See comment page

11.	Provides assistance to others when needed
	0	1	2	3	See comment page

12.	Shows proper respect to subordinates
	0	1	2	3	See comment page

13.	Shows proper respect to senior management
	0	1	2	3	See comment page

14.	Treats everyone equally (Doesn’t “play” favorites)
	0	1	2	3	See comment page

15.	Follows established rules of personal conduct
	0	1	2	3	See comment page

16.	Maintains a professional composure.
	0	1	2	3	See comment page

17.Refrains from making negative comments to the sworn departments concerning the

NSECC

	0	1	2	3	See comment page

18.	Refrains from making negative comments about sworn personnel
	0	1	2	3	See comment page

19.	Refrains from discussing controversial opinions/issues while on duty
	0	1	2	3	See comment page

20.	Refrains from discussing union issues
	0	1	2	3	See comment page

Supervisor’s Evaluation for xxxxx

21. Displays ability to control a conflict between staff members

0		1		2		3		See comment page

22. Addresses contentious situation in the present (e.g., neither procrastinates or avoids conflict)

	0	1	2	3	See comment page

23.	Conducts needed investigations in a prompt and thorough manner
	0	1	2	3	See comment page

24.	Displays knowledge and ability to handle routine sworn concerns
	0	1	2	3	See comment page

25.Displays knowledge and ability to handle citizen complaints (TOT to Director and Deputy Director via written documentation)

0		1		2		3		See comment page

26.Displays knowledge and ability to handle sworn complaint that requires an investigation (TOT to Director and Deputy Director via written documentation)

	0	1	2	3	See comment page

27.	Understands the implications of acting and not acting
	0	1	2	3	See comment page

28.	Keeps the public’s interests in mind, as well as the department’s
	0	1	2	3	See comment page

29.	Gives subordinates credit for their ideas and suggestions
	0	1	2	3	See comment page

30.	Demonstrates the ability to maintain professional confidences.
	0	1	2	3	See comment page

Supervisor’s Evaluation for xxxxx
D. EXERCISING AND RESPONDING TO AUTHORITY
1.	Respects the department’s chain-of-command structure
	0	1	2	3	See comment page

2.	Displays willingness to cooperate with and support senior management
	0	1	2	3	See comment page

3.	Protects the department from risk and liability (external)
	0	1	2	3	See comment page

4.	Protects the department from risk and liability (internal)
	0	1	2	3	See comment page

5.	Holds subordinates accountable
	0	1	2	3	See comment page

6.	Supports departmental policy even when there is resistance
	0	1	2	3	See comment page

7.	Communicates expected standards and insists upon them
	0	1	2	3	See comment page

8.	Disciplines fairly, equitably, and as necessary
	0	1	2	3	See comment page

9. Scope of authority is exercised as needed but not exceeded

YN See comment page

EXECUTION

A.ADAPTABILITY

1.Learns and operates new equipment

0	1	2	3	See comment page

2. Learns and utilizes new knowledge
0	1	2	3	See comment page

Supervisor’s Evaluation for xxxxx

ADAPTABILITY (continued)
3.	Displays acceptance of new equipment and/or forms and the related training
	0	1	2	3	See comment page

4.	Displays willingness to accept new or amended policies (SOPs and personnel policies)
	0	1	2	3	See comment page

5.	Displays willingness to adapt to rotating shifts, when assigned
	0	1	2	3	See comment page

B.PERFORMANCE

1.Displays awareness of the atmosphere and workload in operations room

	0		1		2			3	See comment page

2.	Displays proactive approach to assisting and evening out the workload
	0		1		2			3	See comment page

3.	Pays attention to (relevant and important) details concerning P/F/EMS incidents
	0		1		2			3	See comment page

4.	Displays ability to handle a critical incident professionally
	0		1		2			3	See comment page

5.	Proper and timely notifications made
	0		1		2			3	See comment page

6.	Displays knowledge of and ability to handle recall of staff procedures
	0		1		2			3	See comment page

7.	Displays knowledge of and ability to handle orderback procedures
	0	1		2		3	Schedule Training			See comments
8.	Displays knowledge of and ability to handle equipment malfunction procedures
	0	1		2		3	Schedule Training			See comments

Supervisor’s Evaluation for xxxxx

9. Displays knowledge of and ability to handle severe weather procedures


	0	1		2		3	Schedule Training			See comments
10.	Displays knowledge of and ability to handle evacuation procedures
	0	1		2		3	Schedule Training			See comments
11.	Displays knowledge of and ability to handle phone system malfunction procedures
	0	1		2		3	Schedule Training			See comments
12.	Displays knowledge of and ability to handle call box procedures
	0	1		2		3	Schedule Training			See comments
13. Displays knowledge of MCAT and TRT page out procedures
	0	1		2		3	Schedule Training			See comments
14.	Displays knowledge of and ability to use the radio screen and comparator
	0	1		2		3	Schedule Training			See comments
15.	Displays knowledge of and ability to operate the recording systems
	0	1		2		3	Schedule Training			See comments
16.	Displays knowledge of and ability to operate the mass notification system
	0	1		2		3	Schedule Training			See comments
17.	Displays knowledge of and ability to operate the Nextel phones
	0	1		2		3	Schedule Training			See comments
18.	Displays knowledge of and ability to operate the Keltron
	0	1		2		3	Schedule Training			See comments
19.	Weekly testing of the T.T.Y.s completed and documented
	0		1		2			3	See comment page

20.	Displays knowledge of and ability to explain the SOPs
	0	1		2		3	Schedule Training			See comments

Supervisor’s Evaluation for xxxxx

21. Displays ability to instruct the staff on new procedures and policies

Schedule Training

See comments

22.Schedule Maintenance a. Understanding

	0	1	2	3	See comment page

b. Completeness
	0	1	2	3	See comment page
c.	Accuracy
	0	1	2	3	See comment page

d. Timely handling
	0	1	2	3	See comment page
e.	Updating
	0	1	2	3	See comment page
f.	Filing
	0	1	2	3	See comment page

23.Position knowledge a. Des Plaines Police

	0	1	2	3	See comment page

b. Morton Grove Police
	0	1	2	3	See comment page

c.	Niles Police
	0	1	2	3	See comment page

d. Park Ridge Police
	0	1	2	3	See comment page
e.	Fire/EMS
	0	1	2	3	See comment page

24.LEADS

a. Properly interprets a LEADS response

0 1 2 3 See comment page

b. Promptly and correctly handles hit confirmation within the 10 minute protocol

YN See comment page

c. Promptly and correctly handles administrative messages

YN See comment page

Supervisor’s Evaluation for xxxxx

LEADS (continued)

d. Displays knowledge of LEADS entry protocols

YN See comment page

e.Displays knowledge of and adherence to LEADS rules and regulation

YN See comment page

f.Proper dissemination of LEADS entries and cancellations

YN See comment page

25.Quality Assurance Forms (Q.A.s)

a.Acceptable amount completed during the year (one per staff member per week)

0	1	2	3	See comment page

b. QAs completed for all staff members on their shift per month
0	1	2	3	See comment page

c. Useful and constructive notes added to form
0	1	2	3	See comment page

d. Balanced and fair perspective
0	1	2	3	See comment page

26.Daily Activities Sheets a. DAS completed daily

0	1	2	3	See comment page

b. Useful and constructive notes added to form
0	1	2	3	See comment page

c. Balanced and fair perspective
0	1	2	3	See comment page

d. Produces appropriate documentation of exceptional performances that occur during

the shift
0	1	2	3	See comment page

e.Produces appropriate documentation of controversial or problematic issues that arise during the shift

0		1		2		3		See comment page

27.Performance Evaluations

a.Evaluations completed, delivered and discussed for all staff members where he/she is the primary supervisor during the year

0		1		2		3		See comment page

Question	Answer
Form Name	Dispatcher Training Evaluation Form
Form Length	49 pages
Fillable?	No
Fillable fields	0
Avg. time to fill out	12 min 15 sec
Other names	911 dispatch trainer evaluation form, 911 dispatcher trainee evaluation form, dispatcher evaluation forms form, dispatcher evaluation forms

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