Hdfc Credit Card Dispute Form PDF Details

The HDFC Credit Card Dispute Form serves as a crucial document for cardholders who need to challenge transactions they either did not authorize or believe were processed incorrectly. Prepared for submission to HDFC Bank's Chargeback Unit, it initiates a formal dispute process. The form covers a range of dispute reasons, including duplicate billing, charges despite alternative payment methods, inaccuracies in transaction amounts, transactions for cancelled services or goods not received, discrepancies in ATM transactions, and unauthorised transactions, among others. It requires the cardholder to furnish details such as the card number, account number, transaction date, merchant name or ATM location, and the disputed amount, along with selecting the specific reason for the dispute. For certain disputes, particularly those involving cancelled services or goods not delivered, cardholders are encouraged to first attempt resolution with the merchant before escalating the dispute to the bank. The form also makes it clear that transactions considered valid after investigation may lead to the reversal of any provisional credits issued, with a retrieval fee charged to the account for such transactions. This streamlined process underscores HDFC Bank's commitment to customer service by providing a clear avenue for addressing and resolving transactional discrepancies. Furthermore, by requiring a declaration of truth to the best of the cardholder's knowledge, the form emphasizes the seriousness of the dispute process.

QuestionAnswer
Form NameHdfc Credit Card Dispute Form
Form Length1 pages
Fillable?No
Fillable fields0
Avg. time to fill out15 sec
Other nameshdfc dispute form email id, hdfc credit card dispute form email id, cardholder dispute form hdfc online, hdfc bank dispute mail id

Form Preview Example

Ca r dh olde r D isput e Form

To

Th e Ch a rg e b a ck u n it , H D FC Ba nk ,

O- 2 , I Th ink Te ch n o Cam p us,

N e a r Ka n j ur m a rg St a t ion,

Ka n j u r m ar g East , M u m b a i 4 0 0 0 4 2

Fa x : 0 2 2 - 3 0 7 5 1 5 8 0 .

Ca rd N u m b e r

A/ c N u m b e r

D e t a ils of dispu t e d it e m / s:

Tr a n sa ct ion D a t e M e r ch a n t N a m e / ATM Loca t ion

Tr a n sa ct ion Am t

D ispu t e d Am t

I a m dispu t in g t h e t r a n sa ct ion ( s) list e d a bov e for t h e be low give n r e a son a n d r e qu e st you t o se t t le t h e ca se s. ( Ple a se on e )

* Cr e dit w it h H old Fu n ds w ill be m a r k e d on ly for t r a n sa ct ion ’s don e a t M e r ch a n t loca t ion s for t h e be low

dispu t e s ( Ca se s 1 t o 6 ) . I f t h e a for e sa id t r a n sa ct ion ( s) is de e m e d t o be a va lid t r a n sa ct ion , Cr e dit pu t

t o you r a ccou n t w it h h old fu n ds w ill be r e ve r se d a n d p r oof of t r a n sa ct ion s w ill b e se n t t o you .

1

.

Duplicat e/ m ult iple billing . I hav e done only one t r ansact ion but I w as billed ______ ( Tw ice/ Thr ice et c) .

 

 

( # a cce pt e d t r a n sa ct ion r e ce ipt )

2

.

Paid by ot her m eans. Fir st I gav e m y car d for pay m ent an d lat er on I changed m y m ind and paid by ot her

 

 

m eans lik e by cash ( # a t t a ch ca sh r e ce ip t / bill) / Ch e qu e( # a t t a ch ch e qu e r e ce ipt / ba n k

 

 

st a t e m e n t ) / ot her car d ( # a t t a ch ch a r ge slip/ ot h e r ca r d st a t e m e n t ) .

3

.

The t r ansact ion Am ount is Rs__ ______ __ but I w as billed for Rs. _____ _____ ( # At t a ch cu st om e r co py of

 

 

ch a r g e slip/ sa le s slip) .

4

.

Tr ansact ion can celled and I hav e not r eceiv ed t he cr edit / r efund for t he sam e ( At t ach cr edit slip/ r ef und

 

 

not e/ m er chan t ’s let t er or any for m of m er chan t ’s confir m at ion t hat t he t r ansact ion w as can celled and t he

 

 

cr edit w as due t o y ou) .

5

.

Cancelled m em ber ship/ Subscr ipt ion/ book ing ( * * At t ach t he cancellat ion let t er w hich y ou sent t o t he m er chant )

6

.

I or der ed goods/ ser v ices and t he sam e ar e ex pect ed by Dat e ( dd/ m m / y y ) _________ . But I nev er r eceiv ed

 

 

t he sam e. * * I con t act ed t he m er chant on Dat e ( dd/ m m / y y ) ________ and his r esponse _____

 

 

_______ ______ _____ _____ ______ _____ _____ ______ ___ _______ ______ _____ ___ .

7

.

Cash not dispensed in t he ATM but I w as billed for t he am ou nt .

8

.

Receiv ed cash Rs. ____ ____ in t he ATM but I w as billed for t he ent ir e am ount Rs___ ____ .

9

.

I hav e not par t icipat ed or aut hor ised t he abov e t r ansact ion( s) . The car d w as in possession of m ine a t all t im es.

10 .

Ot her s ( Please ex plain in det ail. Please at t ach a separ at e let t er if necessar y ) .

 

 

_______ ______ _____ _____ ______ _____ _____ ______ ___ _______ ______ _____ _____ ______ _____ _____ _

 

 

_______ ______ _____ _____ ______ _____ _____ ______ ___ _______ _ _____ _____ _____ ______ _____ _____ _

*

Cr e dit w it h h old fu n ds w ill n ot be give n for a ll dispu t e s a r isin g du e t o m isu se a n d fr a u du le n t u sa ge on

ca r ds be in g r e po r t e d a s st ole n or lost .

* * For I n t e r n e t / E- com m e r ce t r a n sa ct ion s, t h e cu st o m e r n e e ds t o f ir st con t a ct t h e M e r ch a n t & a t t e m pt t o r e solve t h e d ispu t e .

Declar at ion: I her eby confir m t hat t he infor m at ion m ent ioned abov e is t r ue and t o t he best of m y k no w ledge.

Car dholder ’s Nam e

:

Place

:

Signat ur e

:

Dat e

:

Em ail

:

Landline / Mobile No :

Ple a se n ot e t h a t a Re t r ie va l Fe e of Rs. 1 0 0 / - sh a ll b e ch a r g e d pe r t r a n sa ct ion t o you r a ccou n t if t h e dispu t e d t r a n sa ct ion t u r n s ou t t o be va lid .

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Tips on how to prepare hdfc credit card dispute form email id step 1

2. Given that the previous array of fields is completed, you'll want to insert the necessary details in not e m erchan t s let t er or any, Cancelled m em bership Subscript, I ordered goods serv ices and t he, Cash not dispensed in t he ATM, I hav e not part icipat ed or aut, Cre dit w it h h old fu n ds w, Cardholders Nam e, Signat ure, Em ail, Place, Dat e, Landline Mobile No, and Ple a se n ot e t h a t a Re t rie so you're able to move forward further.

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