Leatherman Warranty PDF Details

The Leatherman Warranty Submission Form is a critical document for customers needing to request repair or replacement of their Leatherman tools under the company's warranty policies. Precise completion of this form is essential, as submissions with incomplete, illegible, or unsigned forms will be disregarded, emphasizing the importance of clarity and accuracy. The form requires personal information, including first and last name, company name (if applicable), and full mailing address, along with a phone number and email address to facilitate communication and return shipping. Customers must specify the number of tools being sent in and the model names, alongside a brief description of the problem or special instructions, highlighting the customer-centric focus of the form. A noteworthy feature is the option for customers to indicate if their tool holds sentimental value, ensuring it is only repaired, not replaced, acknowledging the emotional connection users may have with their tools. The warranty itself offers repair or replacement within specific periods—25 years for tools and knives, and 10 years for lights—demonstrating Leatherman's confidence in their product durability and commitment to customer satisfaction. Additionally, the form outlines clear instructions for shipping products safely and securely, advising against sending any accessories not covered by the warranty. By signing the form, customers acknowledge their agreement with Leatherman Tool Group, Inc.'s warranty and shipping policies, binding the document's terms and ensuring a mutual understanding of the warranty process. This form represents the essential first step for customers to leverage their warranty benefits effectively, ensuring their Leatherman tools are maintained or replaced according to the company's high standards and policies.

QuestionAnswer
Form NameLeatherman Warranty
Form Length1 pages
Fillable?No
Fillable fields0
Avg. time to fill out15 sec
Other namesleatherman repair, leatherman official website, leatherman wave warranty, leatherman warranty'

How to Fill Out Official Leatherman Warranty Submission Form

Official Leatherman Warranty Submission Form at a glance

What it is: The Official Leatherman Warranty Submission Form is for a product Leatherman will repair or replace (with one of equal or greater value) under its 25-year warranty for tools/knives and 10-years for lights, at its discretion.

Where and when to file: Leatherman's U.S. warranty address is Leatherman Tool Group, Inc., Attn: Warranty, 5226 NE 152nd Place, Portland, OR 97230. For Canada, the warranty address is Eastern Outdoor Sales, Attn: Leatherman Warranty, 166 South Service Rd. East, Oakville, ON L6J 2X5.

A filled-in Official Leatherman Warranty Submission Form example: a company owner sends one tool in

Official Leatherman Warranty Submission Form example filled out, example: a company owner sends one tool in
A company owner sends one Leatherman tool in for warranty repair. One tool needs repair and a replacement is fine, so the sentimental box stays empty. The picture shows page 1, and all its values are invented.

How to fill out Official Leatherman Warranty Submission Form, box by box

First Name, Last Name and Company Name

Official Leatherman Warranty Submission Form example filled out, first Name, Last Name and Company Name

Enter First Name, Last Name and, if applicable, Company Name.

Mailing Address, Phone Number and Email

Official Leatherman Warranty Submission Form example filled out, mailing Address, Phone Number and Email

Enter Mailing Address, Apt/Suite #, City, State/Province, Zip/Postal Code, Phone Number and Email.

In the U.S., Leatherman ships back via U.S. mail, so make sure the address you provide is one that you can receive mail at.

How many tools are you sending in and Model Names

Official Leatherman Warranty Submission Form example filled out, how many tools are you sending in and Model Names

Enter the number of tools under How many tools are you sending in? and the Model Names.

Description of the problem or special instructions

Official Leatherman Warranty Submission Form example filled out, description of the problem or special instructions

Under Please provide a brief description of the problem and/or any special instructions, write a brief description of the problem and/or any special instructions.

Sentimental tool, repaired only

Official Leatherman Warranty Submission Form example filled out, sentimental tool, repaired only

Check the box if this tool is sentimental and you do not want it replaced, only repaired.

If your Leatherman has sentimental value and you do not want it replaced, check the box and note that if Leatherman cannot fix the tool it will send it back to you as is instead of being replaced.

If Leatherman chooses to replace your tool instead of repair it, your original product will not be sent back to you.

Signature and Date

Official Leatherman Warranty Submission Form example filled out, signature and Date

By signing, you acknowledge that you have read and agree to the Leatherman Tool Group, Inc. warranty and warranty shipping policies as stated here and on the official Leatherman web site.

Add your Signature and the Date.

More rules for Official Leatherman Warranty Submission Form

Please type into the form when possible for legibility. Products sent with incomplete, illegible, or unsigned forms will not be processed.

Send your Leatherman product to Leatherman using an insured, trackable method. Leatherman is not responsible for products that do not make it to Leatherman.

Do not return any sheaths, bits, lanyard rings, etc. or accessories. Those will not be sent back to you.

Common questions about Official Leatherman Warranty Submission Form

Where do I file it?

Leatherman's U.S. warranty address is Leatherman Tool Group, Inc., Attn: Warranty, 5226 NE 152nd Place, Portland, OR 97230.

Sources

[1] Official Leatherman Warranty Submission Form, Leatherman Tool Group, Inc. (the Official source link on this page).

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