Ny State Benefit Identification Card Form is a document that is used to identify the holder as a beneficiary for state benefits. This card may be used to verify eligibility for various programs and services offered through state government agencies. The form can be downloaded from the internet or requested through the mail. The completed application should be submitted to the appropriate agency. A social security number is required in order to complete the application process. For more information, visit the website of the New York State Department of Labor.
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| Question | Answer |
|---|---|
| Form Name | Ny State Benefit Identification Card |
| Form Length | 99 pages |
| Fillable? | No |
| Fillable fields | 0 |
| Avg. time to fill out | 24 min 45 sec |
| Other names | what is cbic card, cbic 370 lexington ave, cbic returned mail facility letter, what is cbic returned mail facility |
NEW YORK STATE
OFFICE OF TEMPORARY AND DISABILITY
ASSISTANCE
COMMON BENEFIT IDENTIFICATION CARD
(CBIC)
REQUEST FOR PROPOSAL
Governor
Andrew M. Cuomo
January 10, 2012
Common Benefit Identification Card (CBIC) – Request for Proposal |
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CBIC RFP
TABLE OF CONTENTS
Section 1 |
Introduction |
1.1Overview
1.2Purpose
1.3Background
1.4Current Card Issuance Responsibilities
1.4.1New York State Current Responsibility
1.4.1.1OTDA
1.4.1.2OFT
1.4.1.3DOH
1.5Proposed Card Issuance Mechanism
1.5.1New York State Responsibility
1.5.2Card Contractor Responsibility
1.5.3New York City Human Resource Administration (HRA) Responsibility
1.5.4AFIS Contractor Responsibility
Section 2 Detailed Requirements
2.1Backup Site
2.2Card Standards
2.2.1Durability
2.3Card Samples
2.4Graphics of Card Inventory
2.4.1Client CBIC and Authorized Representative CBIC
2.4.1.1Text
2.4.1.2Graphics
2.4.1.3Security and Graphic Features
2.4.2Vault Cards
2.5Card Delivery
2.5.1Mailed Cards
2.5.1.1Production Requirements
2.5.1.1.1Large Quantity CBIC Issuance
2.5.1.2Postal Rates
2.5.1.3Card Carrier
2.5.1.3.1Text
2.5.1.3.2Custom Messages
2.5.1.3.3Mailed Card Carrier Process
2.5.1.3.4Protective Sleeves
2.5.1.4Envelopes and Postal Supplies
2.5.2OTC Cards
2.5.2.1Distribution and Availability Requirements
2.5.2.2Card Issuance Requirements
2.5.2.3OTC Card Process
2.5.2.3.1Card Issuance Turnaround Time
2.5.2.3.2PIN Issuance
2.5.2.3.3Printer Pooling
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2.5.2.4OTC Cards - Emergency
2.5.2.5OTC Site Requirements
2.5.2.5.1
2.5.2.5.2New York City HRA
2.5.2.5.3Separation of Duties
2.5.2.5.4Location and Maintenance
2.5.2.5.4.1Physical Site Requirements
2.5.2.5.4.1.1Design and Equipment Requirements
2.5.2.5.4.2Contractor Staffing Requirements
2.5.2.5.5Computer/ Network Access Requirements
2.5.3Vault Card Inventory for SSDs Statewide and NYC OTC Sites
2.5.3.1Delivery
2.5.3.2Vault Card Ordering
2.5.3.3Inventory Tracking and Control System
2.5.3.4Inventory Transfer
2.5.3.5Disaster Vault Card Inventory
2.5.4Vault Card Usage for Additional Program Areas
2.6Storage of Photo/Signature Images
2.6.1Temporary Keys for Image Storage
2.6.2Photo Retention
2.6.2.1Photo/Signature Transfer to OTDA
2.6.3Photo/Signature
2.7Provision and Maintenance of CBIC Generation Equipment
2.7.1Products and Features
2.8Signature Panel(s)
2.9Digital Signatures
2.10Digital Photographs
2.11Customized Text Data on the CBIC Card
2.11.1Client CBICs
2.11.2Authorized Representative CBICs
2.12Format of the Card Number on the Plastic Cards
2.13Writing Data to the Magnetic Stripe
2.13.1ISO Standards
2.13.2CAV
2.13.3Card Magnetics
2.14User Test System
2.14.1System Requirements
2.14.2System Availability
2.14.3OTC Test Device
2.15Returned Mail Control System
2.15.1Identifying Returned Cards
2.15.2Card Disposal
2.15.3Equipment Maintenance
2.15.4Additional Returned Mail
2.16Vault Card Requirements
2.16.1General Requirements
2.16.2Card Numbering
2.16.3Card Magnetics
2.17Systems Security
2.18Systems
2.18.1Mailed Cards
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2.18.2Mailed Cards Backlog Recovery
2.18.3OTC
2.19The Administrative System
2.19.1The Administrative Systems Control and Parameter File
2.19.1.1Updates to and Inquiry to the Return Addresses for Each Local Office within Each SSD
2.19.1.2Updates to and Inquiry to the Universal Notice Text
2.19.1.3Updates to and Inquiry to Special Notice Text
2.19.1.4Purge Period for Applicant Photos
2.19.2Administrative System Security
2.19.3Photo and Signature Inquiry and Deletion Process
2.19.3.1Screen Display
2.19.3.2Photo/Signature Deletion
2.20Network requirements, File/Record Transfers
2.20.1Record Layouts
2.20.2Record Errors
2.20.3File Transfer Responsibilities
2.20.3.1OTDA CBIC System Responsibility
2.20.3.2Contractor System Responsibility
2.20.4Network Responsibilities
2.20.4.1Bandwidth
2.20.4.2Transport Medium
2.20.4.3Location
2.20.4.4Network Availability
2.20.4.5Staff Responsibility
2.20.4.6Network and
2.20.5Communications Protocol
2.21Reporting
2.21.1Operational Reports
2.21.1.1Daily Card Print Summary Report
2.21.1.2Daily Mailed and OTC Card Detail Report
2.21.1.3Daily Summary Photo Processing Report
2.21.1.4Daily Detail Photo Processing Report
2.21.1.5Daily Postage Receipts
2.21.1.6Monthly Billing Report
2.21.1.7Monthly Detail and Summary Report
2.21.1.8Monthly Detailed Card Issuance Report
2.21.1.9Monthly Unproduced Mailed Card Report
2.21.1.10Monthly Photo/Signatures Received Reports
2.21.1.11Monthly Photo Warning Report
2.21.1.12Monthly and Daily Returned Mail Reports
2.21.1.13Daily Photo/Signature Purge Report
2.21.1.14Monthly Vault and Disaster Card Inventory Report
2.21.1.15Monthly SSD Vault and Disaster Card Shipment Report
2.21.1.16Database Conversion Report
2.21.2Contract Management Reports
2.21.2.1Mailed Card Issuance Monitoring Report
2.21.2.2Records Posting Report
2.21.2.3Administrative System Monitoring Report
2.21.2.4Photo Inquiry Response Time Monitoring Report
2.21.2.5OTC Monitoring Report
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2.21.2.6Monthly Client Arrival Report
2.21.2.7Monthly Network Downtime Report
2.21.3Ad Hoc Reports
2.22Color Photo and Signature Images Conversion
2.23Acceptance Testing
2.23.1Acceptance and Stress Testing
2.23.2Full Functionality of All OTC Processes will be Displayed
2.23.3Vault Cards
2.23.4Certification
2.23.5Ongoing Quality Assurance
2.24Project Staffing Requirements
2.24.1Project Manager
2.24.2Site Supervisors for OTC Sites
2.24.3Mailed Card Production Manager
2.25Possible Future Development Activities
2.25.1 |
Smart Card Technology |
2.26Offeror Suggested Revisions
2.26.1Revision Format Requirements
2.26.2State Usage of Suggested Revisions
2.27Change and Release Management
2.27.1Change Manamgement 2.27.1.1Change Request Process
2.27.2Release Management
2.27.2.1Release Impact Statement
Section 3 Procurement Information and Requirements
3.1.Title of RFP
3.2.Issuing Agency
3.3.Contract Duration
3.4Primary Point of Contact
3.4.1 Questions Regarding this Procurement
3.5Procurement Timetable
3.6.Letters of Intent
3.7Proposals
3.7.1Proposal Signature(s)
3.7.2Proposal Delivery
3.8Offeror Presentations
3.9Benchmarks
3.10OTDA Rights
3.10.1OTDA Rights Declaration
3.10.2Right to Ownership
3.11Incurred Costs
3.12Content of Proposals
3.13Period of Validity
3.14Public Information Requirements
3.15Notification of Award
3.16Prime Contractor Responsibilities
3.17.Contract
3.18Federal Requirements
3.19
Common Benefit Identification Card (CBIC) – Request for Proposal |
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3.20Contacts with Employees
3.21Public Officers Law
3.22Omnibus Procurement Act
3.23Office for Technology Review
3.24Procedure for Handling of Protests/Appeals of Bid Specifications and Proposed Awards
3.24.1Formal Written Protests
3.24.2Deadline for Submission of Formal Protests
3.24.3Review and Final Determination of Protests
3.24.4Appeals
3.24.5Reservation of Rights and Responsibilities of the OTDA
3.24.6Procurement Activity Prior to Final Protest Activity
3.24.7Record Retention of Bid Protests
3.25Information Security Breach and Notification Act
3.26New York State Sales and Compensating Use Taxes
3.27Vendor Responsibility
3.28Debriefing Procedures
3.29Minority and
Section 4 Proposal Requirements
4.1Technical Response Section
4.1.1Executive Summary
4.1.2Narrative Sections
4.1.2.1Statement of Offeror Ability
4.1.2.2Offeror Experience and Qualifications
4.1.2.3Offeror References
4.1.2.4Supporting Documentation
4.1.2.5Offeror Suggested Revisions
4.2Detailed Response to OTDA Technical Specifications
4.2.1Format
4.2.2Work Plan
4.3Financial Response Section
4.3.1Signature Page
4.3.2Cost Charts
4.3.3Dun and Bradstreet Comprehensive Report
4.4Administrative Response Section
4.4.1Statement of Contractual Willingness
4.4.2Exceptions
4.4.3Proposal Time Requirements
4.4.4Debarment
4.4.5Litigation
4.4.6Statement of Competing Commitments
4.4.7Required Bid Forms for All Bidders
4.4.8Required Forms for Winning Bidder
Section 5 Proposal Evaluation Criteria
5.1 Summary
Common Benefit Identification Card (CBIC) – Request for Proposal |
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5.2Technical Proposal Evaluation Criteria
5.2.1Technical Proposal Evaluation Methodology
5.2.1.1Format and Content Evaluation
5.2.1.2Technical Proposal Evaluation
5.2.1.2.1Determination
5.2.1.2.1.1Existence
5.2.1.2.1.2Adequacy
5.2.1.3Technical Scoring Criteria
5.2.2Oral Presentations
5.3Financial Proposal Evaluation Criteria and Methodology
5.4Benchmark Specifications
5.5Selection
5.6Acceptance Testing
Section 6 Performance Standards and Quality Assurance
6.1Card Production Performance Standards
6.1.1Mailed Cards
6.1.2OTC Production at New York City OTC Sites
6.1.3Card Production Inbound Records
6.1.3.1Record Process
6.1.3.2Duplicate Cards
6.1.3.3Card Standards
6.1.4Availability of the Card Administrative System
6.1.5Availability of the User Test System
6.1.6Reporting Requirements
6.2Contractor Quality Assurance and Control
6.3Failure to Meet the Contract
6.4Availability of the Contractor’s Network
6.5Failure to Protect Confidentiality and Privacy of Information and Information Assets
Common Benefit Identification Card (CBIC) – Request for Proposal |
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APPENDICES |
Appendix A |
Standard Terms and Conditions |
Appendix B.1 |
Standard Proposal Response Forms |
Appendix B.2 |
Selected Contractor Forms |
Appendix B.2.1 |
|
Appendix B.2.2 |
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Appendix C |
Project Team Resource Chart |
Appendix D |
Offeror Information Experience and Reference Form |
Appendix E |
Key Personnel Experience and Reference Form |
Appendix F |
Letter of Intent to Accept Employment |
Appendix G |
Cost Charts |
Appendix H |
EEO Staffing Plan |
Appendix |
|
Appendix |
MWBE - Letter of Intent |
Appendix |
MWBE - Subcontractor Utilization Form |
Appendix |
MWBE - Subcontractor Request for Waiver |
Appendix |
MWBE - Quarterly Compliance Report |
Appendix |
EEO Workforce Utilization and Compliance Report |
Appendix I |
Template for Offeror Questions |
Appendix Z |
EEO and MWBE Participation Requirements |
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EXHIBITS |
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Exhibit 1 |
CBIC Volume June 2009 thru April 2010 |
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Exhibit 2 |
Administrative System Return Address File |
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Exhibit 3 |
OTC Card Volume Information |
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Exhibit 4 |
Total Cards Issued by Day |
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Exhibit 5 |
Images of Client CBIC, Authorized Representative CBIC, Vault |
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Card |
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Exhibit 6 |
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Exhibit 7A |
AR Card Carrier Back |
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Exhibit 7B |
AR Card Carrier Front |
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Exhibit 7C |
Card Carrier Revised Proof |
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Exhibit 8 |
Temporary Cards per SSD per Month |
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Exhibit 9 |
Inbound and Outbound Layouts for Card Contractor |
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Exhibit 10 |
Upstate Vault Card and OTC Projections |
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Exhibit 11 |
Deliverables |
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Exhibit 12 |
New York City Returned Mail Volume |
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Exhibit 13 |
Daily Detail Photo Processing Report |
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Exhibit 14 |
New York City Card Issuance |
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Exhibit 15 |
Record Transfer Errors Codes |
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Exhibit 16 |
Card Mailing Requirements |
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Exhibit 17 |
ISO Card Standards |
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Common Benefit Identification Card (CBIC) – Request for Proposal |
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GLOSSARY / ACRONYMS |
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ADA |
Americans With |
Prohibits discrimination against people with disabilities in |
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Disabilities Act |
employment, |
transportation, |
public |
accommodation, |
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communication, and governmental activities. |
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AES |
Advanced |
A specification for the encryption of electronic data. |
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Encryption |
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Standard |
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AFIS |
Automated Finger |
A system for capturing recipient finger images along with |
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Imaging System |
photographs and signature images at SSD offices in New York |
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State. |
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ANSI |
American National |
The administrator and coordinator of the United States private |
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Standards Institute |
sector voluntary standardization system. |
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ATM |
Automated Teller |
A card driven device for dispensing cash. Used in the EBT |
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Machine |
System for issuance of cash benefits authorized by SSDs. |
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BIN |
Bank Identification |
The number assigned by ANSI used to identify the owning |
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Number |
organization of Debit and Credit cards. The number is the first six |
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digits of the PAN. |
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BIT |
Bureau of |
OTDA's computer systems division |
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Information |
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Technology |
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CAV |
Card Authentication A 3 character, numeric, AES encrypted field on track 2 of CBICs. |
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Value |
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CBIC |
Common Benefit |
The card used in the delivery of SNAP, TANF and MA benefits to |
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Identification Card |
the households of New York State. |
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CBIC |
Common Benefit |
The State system that generates card numbers and transmits |
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System |
Identification |
pertinent card data to external sources, such as the card |
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Card System |
Contractor, EBT contractor and Medicaid. This system also |
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maintains a history of card production. |
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CIN |
Client Identification |
An 8 character alphanumeric value assigned as a unique identifier |
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Number |
to recipients of SNAP, TANF, and MA benefits in New York State. |
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DOH |
Department of |
The New York State Department responsible for overseeing the |
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Health |
MA program and its electronic systems. |
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EBT |
Electronic Benefits |
The system and process for delivering SNAP and TANF benefits |
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Transfer |
for those found eligible by the SSDs of New York State. |
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Common Benefit Identification Card (CBIC) – Request for Proposal |
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EEOC |
Equal Employment |
Federal enforcement agency enacted to ensure that employers |
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Opportunity |
follow and abide by the rules set forth in the Civil Rights Act of |
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Commission |
1964. |
eMedNY |
Electronic Medicaid,The Electronic Medicaid System used to verify recipient eligibility |
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New York |
and make payments to medical providers in New York State. |
HEAP |
Home Energy |
A federal benefit program targeted at assisting households for |
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Assistance Programheating and cooling needs. |
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HIPAA |
Health Insurance |
Mandates the use of standards for the electronic exchange of |
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Portability and |
health care data. |
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Accountability Act |
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HRA |
Human Resources |
The New York City agency which is responsible for determining |
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Administration |
eligibility for SNAP, TANF and for some individuals, MA benefits. |
HTTP |
Hypertext Transfer |
An application level protocol for distributed, collaborative, |
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protocol |
hypermedia information systems. |
HTTPS |
Hypertext Transfer |
A combination of the Hypertext Transfer Protocol with the |
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Protocol Secure |
SSL/TLS protocol to provide encryption and secure identification |
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of the server. |
IEDR |
Imaging Enterprise |
An enterprise document repository and image capture system for |
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Documents |
SNAP, TANF, HEAP, and MA programs supported by the SSDs |
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Repository |
and administered by OTDA and DOH. |
ISO |
International |
An international standard setting body composed of |
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Organization for |
representatives from various national standards organizations. |
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Standardization |
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LRC |
Longitudinal |
One of the industry standard fields on a debit or credit cards |
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Redundancy Check magnetic stripe. |
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MA |
Medicaid |
A program that provides medical insurance for low income New |
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Yorkers. |
MAN |
Metropolitan Area |
A large computer network that usually spans a city or a large |
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Network |
campus. |
MWBE |
Minority and |
Any business/enterprise that is at least 51 percent owned by, or in |
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the case of a publicly owned business at least 51 percent of the |
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Business |
stock is owned by, citizens or permanent resident aliens who are |
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Enterprises |
women or members of a minority, as defined by state law. |
OFT |
Office for |
The New York State Office charged with managing technology for |
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Technology |
New York State. |
Common Benefit Identification Card (CBIC) – Request for Proposal |
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