Ny State Benefit Identification Card PDF Details

Ny State Benefit Identification Card Form is a document that is used to identify the holder as a beneficiary for state benefits. This card may be used to verify eligibility for various programs and services offered through state government agencies. The form can be downloaded from the internet or requested through the mail. The completed application should be submitted to the appropriate agency. A social security number is required in order to complete the application process. For more information, visit the website of the New York State Department of Labor.

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Form NameNy State Benefit Identification Card
Form Length99 pages
Fillable?No
Fillable fields0
Avg. time to fill out24 min 45 sec
Other nameswhat is cbic card, cbic 370 lexington ave, cbic returned mail facility letter, what is cbic returned mail facility

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NEW YORK STATE

OFFICE OF TEMPORARY AND DISABILITY

ASSISTANCE

COMMON BENEFIT IDENTIFICATION CARD

(CBIC)

REQUEST FOR PROPOSAL

Governor

Andrew M. Cuomo

January 10, 2012

Common Benefit Identification Card (CBIC) Request for Proposal

Page 1 of 99

CBIC RFP

TABLE OF CONTENTS

Section 1

Introduction

1.1Overview

1.2Purpose

1.3Background

1.4Current Card Issuance Responsibilities

1.4.1New York State Current Responsibility

1.4.1.1OTDA

1.4.1.2OFT

1.4.1.3DOH

1.5Proposed Card Issuance Mechanism

1.5.1New York State Responsibility

1.5.2Card Contractor Responsibility

1.5.3New York City Human Resource Administration (HRA) Responsibility

1.5.4AFIS Contractor Responsibility

Section 2 Detailed Requirements

2.1Backup Site

2.2Card Standards

2.2.1Durability

2.3Card Samples

2.4Graphics of Card Inventory

2.4.1Client CBIC and Authorized Representative CBIC

2.4.1.1Text

2.4.1.2Graphics

2.4.1.3Security and Graphic Features

2.4.2Vault Cards

2.5Card Delivery

2.5.1Mailed Cards

2.5.1.1Production Requirements

2.5.1.1.1Large Quantity CBIC Issuance

2.5.1.2Postal Rates

2.5.1.3Card Carrier

2.5.1.3.1Text

2.5.1.3.2Custom Messages

2.5.1.3.3Mailed Card Carrier Process

2.5.1.3.4Protective Sleeves

2.5.1.4Envelopes and Postal Supplies

2.5.2OTC Cards

2.5.2.1Distribution and Availability Requirements

2.5.2.2Card Issuance Requirements

2.5.2.3OTC Card Process

2.5.2.3.1Card Issuance Turnaround Time

2.5.2.3.2PIN Issuance

2.5.2.3.3Printer Pooling

Common Benefit Identification Card (CBIC) Request for Proposal

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2.5.2.4OTC Cards - Emergency Back-up Systems

2.5.2.5OTC Site Requirements

2.5.2.5.1On-Site Security

2.5.2.5.2New York City HRA On-site Staff

2.5.2.5.3Separation of Duties

2.5.2.5.4Location and Maintenance

2.5.2.5.4.1Physical Site Requirements

2.5.2.5.4.1.1Design and Equipment Requirements

2.5.2.5.4.2Contractor Staffing Requirements

2.5.2.5.5Computer/ Network Access Requirements

2.5.3Vault Card Inventory for SSDs Statewide and NYC OTC Sites

2.5.3.1Delivery

2.5.3.2Vault Card Ordering

2.5.3.3Inventory Tracking and Control System

2.5.3.4Inventory Transfer

2.5.3.5Disaster Vault Card Inventory

2.5.4Vault Card Usage for Additional Program Areas

2.6Storage of Photo/Signature Images

2.6.1Temporary Keys for Image Storage

2.6.2Photo Retention

2.6.2.1Photo/Signature Transfer to OTDA

2.6.3Photo/Signature

2.7Provision and Maintenance of CBIC Generation Equipment

2.7.1Products and Features

2.8Signature Panel(s)

2.9Digital Signatures

2.10Digital Photographs

2.11Customized Text Data on the CBIC Card

2.11.1Client CBICs

2.11.2Authorized Representative CBICs

2.12Format of the Card Number on the Plastic Cards

2.13Writing Data to the Magnetic Stripe

2.13.1ISO Standards

2.13.2CAV

2.13.3Card Magnetics

2.14User Test System

2.14.1System Requirements

2.14.2System Availability

2.14.3OTC Test Device

2.15Returned Mail Control System

2.15.1Identifying Returned Cards

2.15.2Card Disposal

2.15.3Equipment Maintenance

2.15.4Additional Returned Mail

2.16Vault Card Requirements

2.16.1General Requirements

2.16.2Card Numbering

2.16.3Card Magnetics

2.17Systems Security

2.18Systems Back-up

2.18.1Mailed Cards

Common Benefit Identification Card (CBIC) Request for Proposal

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2.18.2Mailed Cards Backlog Recovery

2.18.3OTC Back-up and Recovery

2.19The Administrative System

2.19.1The Administrative Systems Control and Parameter File

2.19.1.1Updates to and Inquiry to the Return Addresses for Each Local Office within Each SSD

2.19.1.2Updates to and Inquiry to the Universal Notice Text

2.19.1.3Updates to and Inquiry to Special Notice Text

2.19.1.4Purge Period for Applicant Photos

2.19.2Administrative System Security

2.19.3Photo and Signature Inquiry and Deletion Process

2.19.3.1Screen Display

2.19.3.2Photo/Signature Deletion

2.20Network requirements, File/Record Transfers

2.20.1Record Layouts

2.20.2Record Errors

2.20.3File Transfer Responsibilities

2.20.3.1OTDA CBIC System Responsibility

2.20.3.2Contractor System Responsibility

2.20.4Network Responsibilities

2.20.4.1Bandwidth

2.20.4.2Transport Medium

2.20.4.3Location

2.20.4.4Network Availability

2.20.4.5Staff Responsibility

2.20.4.6Network and Back-up Network

2.20.5Communications Protocol

2.21Reporting

2.21.1Operational Reports

2.21.1.1Daily Card Print Summary Report

2.21.1.2Daily Mailed and OTC Card Detail Report

2.21.1.3Daily Summary Photo Processing Report

2.21.1.4Daily Detail Photo Processing Report

2.21.1.5Daily Postage Receipts

2.21.1.6Monthly Billing Report

2.21.1.7Monthly Detail and Summary Report

2.21.1.8Monthly Detailed Card Issuance Report

2.21.1.9Monthly Unproduced Mailed Card Report

2.21.1.10Monthly Photo/Signatures Received Reports

2.21.1.11Monthly Photo Warning Report

2.21.1.12Monthly and Daily Returned Mail Reports

2.21.1.13Daily Photo/Signature Purge Report

2.21.1.14Monthly Vault and Disaster Card Inventory Report

2.21.1.15Monthly SSD Vault and Disaster Card Shipment Report

2.21.1.16Database Conversion Report

2.21.2Contract Management Reports

2.21.2.1Mailed Card Issuance Monitoring Report

2.21.2.2Records Posting Report

2.21.2.3Administrative System Monitoring Report

2.21.2.4Photo Inquiry Response Time Monitoring Report

2.21.2.5OTC Monitoring Report

Common Benefit Identification Card (CBIC) Request for Proposal

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2.21.2.6Monthly Client Arrival Report

2.21.2.7Monthly Network Downtime Report

2.21.3Ad Hoc Reports

2.22Color Photo and Signature Images Conversion

2.23Acceptance Testing

2.23.1Acceptance and Stress Testing

2.23.2Full Functionality of All OTC Processes will be Displayed

2.23.3Vault Cards

2.23.4Certification

2.23.5Ongoing Quality Assurance

2.24Project Staffing Requirements

2.24.1Project Manager

2.24.2Site Supervisors for OTC Sites

2.24.3Mailed Card Production Manager

2.25Possible Future Development Activities

2.25.1

Smart Card Technology

2.26Offeror Suggested Revisions

2.26.1Revision Format Requirements

2.26.2State Usage of Suggested Revisions

2.27Change and Release Management

2.27.1Change Manamgement 2.27.1.1Change Request Process

2.27.2Release Management

2.27.2.1Release Impact Statement

Section 3 Procurement Information and Requirements

3.1.Title of RFP

3.2.Issuing Agency

3.3.Contract Duration

3.4Primary Point of Contact

3.4.1 Questions Regarding this Procurement

3.5Procurement Timetable

3.6.Letters of Intent

3.7Proposals

3.7.1Proposal Signature(s)

3.7.2Proposal Delivery

3.8Offeror Presentations

3.9Benchmarks

3.10OTDA Rights

3.10.1OTDA Rights Declaration

3.10.2Right to Ownership

3.11Incurred Costs

3.12Content of Proposals

3.13Period of Validity

3.14Public Information Requirements

3.15Notification of Award

3.16Prime Contractor Responsibilities

3.17.Contract

3.18Federal Requirements

3.19Multi-Agency and Local Human Services District/County Use

Common Benefit Identification Card (CBIC) Request for Proposal

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3.20Contacts with Employees

3.21Public Officers Law

3.22Omnibus Procurement Act

3.23Office for Technology Review

3.24Procedure for Handling of Protests/Appeals of Bid Specifications and Proposed Awards

3.24.1Formal Written Protests

3.24.2Deadline for Submission of Formal Protests

3.24.3Review and Final Determination of Protests

3.24.4Appeals

3.24.5Reservation of Rights and Responsibilities of the OTDA

3.24.6Procurement Activity Prior to Final Protest Activity

3.24.7Record Retention of Bid Protests

3.25Information Security Breach and Notification Act

3.26New York State Sales and Compensating Use Taxes

3.27Vendor Responsibility

3.28Debriefing Procedures

3.29Minority and Women-Owned Business Enterprise (M/WBE) and Equal Employment Opportunity (EEO) Participation

Section 4 Proposal Requirements

4.1Technical Response Section

4.1.1Executive Summary

4.1.2Narrative Sections

4.1.2.1Statement of Offeror Ability

4.1.2.2Offeror Experience and Qualifications

4.1.2.3Offeror References

4.1.2.4Supporting Documentation

4.1.2.5Offeror Suggested Revisions

4.2Detailed Response to OTDA Technical Specifications

4.2.1Format

4.2.2Work Plan

4.3Financial Response Section

4.3.1Signature Page

4.3.2Cost Charts

4.3.3Dun and Bradstreet Comprehensive Report

4.4Administrative Response Section

4.4.1Statement of Contractual Willingness

4.4.2Exceptions

4.4.3Proposal Time Requirements

4.4.4Debarment

4.4.5Litigation

4.4.6Statement of Competing Commitments

4.4.7Required Bid Forms for All Bidders

4.4.8Required Forms for Winning Bidder

Section 5 Proposal Evaluation Criteria

5.1 Summary

Common Benefit Identification Card (CBIC) Request for Proposal

Page 6 of 99

5.2Technical Proposal Evaluation Criteria

5.2.1Technical Proposal Evaluation Methodology

5.2.1.1Format and Content Evaluation

5.2.1.2Technical Proposal Evaluation

5.2.1.2.1Determination

5.2.1.2.1.1Existence

5.2.1.2.1.2Adequacy

5.2.1.3Technical Scoring Criteria

5.2.2Oral Presentations

5.3Financial Proposal Evaluation Criteria and Methodology

5.4Benchmark Specifications

5.5Selection

5.6Acceptance Testing

Section 6 Performance Standards and Quality Assurance

6.1Card Production Performance Standards

6.1.1Mailed Cards

6.1.2OTC Production at New York City OTC Sites

6.1.3Card Production Inbound Records

6.1.3.1Record Process

6.1.3.2Duplicate Cards

6.1.3.3Card Standards

6.1.4Availability of the Card Administrative System

6.1.5Availability of the User Test System

6.1.6Reporting Requirements

6.2Contractor Quality Assurance and Control

6.3Failure to Meet the Contract Start-up Date for Card Production

6.4Availability of the Contractor’s Network

6.5Failure to Protect Confidentiality and Privacy of Information and Information Assets

Common Benefit Identification Card (CBIC) Request for Proposal

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APPENDICES

Appendix A

Standard Terms and Conditions

Appendix B.1

Standard Proposal Response Forms

Appendix B.2

Selected Contractor Forms

Appendix B.2.1

ST-220-CA

Appendix B.2.2

ST-220-TD

Appendix C

Project Team Resource Chart

Appendix D

Offeror Information Experience and Reference Form

Appendix E

Key Personnel Experience and Reference Form

Appendix F

Letter of Intent to Accept Employment

Appendix G

Cost Charts

Appendix H

EEO Staffing Plan

Appendix H-1

MWBE-EEO Policy Statement

Appendix H-2

MWBE - Letter of Intent

Appendix H-3

MWBE - Subcontractor Utilization Form

Appendix H-4

MWBE - Subcontractor Request for Waiver

Appendix H-5

MWBE - Quarterly Compliance Report

Appendix H-6

EEO Workforce Utilization and Compliance Report

Appendix I

Template for Offeror Questions

Appendix Z

EEO and MWBE Participation Requirements

 

EXHIBITS

 

Exhibit 1

CBIC Volume June 2009 thru April 2010

 

Exhibit 2

Administrative System Return Address File

 

Exhibit 3

OTC Card Volume Information

 

Exhibit 4

Total Cards Issued by Day

 

Exhibit 5

Images of Client CBIC, Authorized Representative CBIC, Vault

 

Card

 

Exhibit 6

CBIC-AFIS Interface Control Document

 

Exhibit 7A

AR Card Carrier Back

 

Exhibit 7B

AR Card Carrier Front

 

Exhibit 7C

Card Carrier Revised Proof

 

Exhibit 8

Temporary Cards per SSD per Month

 

Exhibit 9

Inbound and Outbound Layouts for Card Contractor

 

Exhibit 10

Upstate Vault Card and OTC Projections

 

Exhibit 11

Deliverables

 

Exhibit 12

New York City Returned Mail Volume

 

Exhibit 13

Daily Detail Photo Processing Report

 

Exhibit 14

New York City Card Issuance

 

Exhibit 15

Record Transfer Errors Codes

 

Exhibit 16

Card Mailing Requirements

 

Exhibit 17

ISO Card Standards

 

Common Benefit Identification Card (CBIC) Request for Proposal

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GLOSSARY / ACRONYMS

 

 

 

 

ADA

Americans With

Prohibits discrimination against people with disabilities in

 

Disabilities Act

employment,

transportation,

public

accommodation,

 

 

communication, and governmental activities.

 

AES

Advanced

A specification for the encryption of electronic data.

 

Encryption

 

 

 

 

 

Standard

 

 

 

 

AFIS

Automated Finger

A system for capturing recipient finger images along with

 

Imaging System

photographs and signature images at SSD offices in New York

 

 

State.

 

 

 

ANSI

American National

The administrator and coordinator of the United States private

 

Standards Institute

sector voluntary standardization system.

 

ATM

Automated Teller

A card driven device for dispensing cash. Used in the EBT

 

Machine

System for issuance of cash benefits authorized by SSDs.

BIN

Bank Identification

The number assigned by ANSI used to identify the owning

 

Number

organization of Debit and Credit cards. The number is the first six

 

 

digits of the PAN.

 

 

 

BIT

Bureau of

OTDA's computer systems division

 

 

 

Information

 

 

 

 

 

Technology

 

 

 

 

CAV

Card Authentication A 3 character, numeric, AES encrypted field on track 2 of CBICs.

 

Value

 

 

 

 

CBIC

Common Benefit

The card used in the delivery of SNAP, TANF and MA benefits to

 

Identification Card

the households of New York State.

 

 

CBIC

Common Benefit

The State system that generates card numbers and transmits

System

Identification

pertinent card data to external sources, such as the card

 

Card System

Contractor, EBT contractor and Medicaid. This system also

 

 

maintains a history of card production.

 

 

CIN

Client Identification

An 8 character alphanumeric value assigned as a unique identifier

 

Number

to recipients of SNAP, TANF, and MA benefits in New York State.

DOH

Department of

The New York State Department responsible for overseeing the

 

Health

MA program and its electronic systems.

 

EBT

Electronic Benefits

The system and process for delivering SNAP and TANF benefits

 

Transfer

for those found eligible by the SSDs of New York State.

Common Benefit Identification Card (CBIC) Request for Proposal

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EEOC

Equal Employment

Federal enforcement agency enacted to ensure that employers

 

Opportunity

follow and abide by the rules set forth in the Civil Rights Act of

 

Commission

1964.

eMedNY

Electronic Medicaid,The Electronic Medicaid System used to verify recipient eligibility

 

New York

and make payments to medical providers in New York State.

HEAP

Home Energy

A federal benefit program targeted at assisting households for

 

Assistance Programheating and cooling needs.

HIPAA

Health Insurance

Mandates the use of standards for the electronic exchange of

 

Portability and

health care data.

 

Accountability Act

 

HRA

Human Resources

The New York City agency which is responsible for determining

 

Administration

eligibility for SNAP, TANF and for some individuals, MA benefits.

HTTP

Hypertext Transfer

An application level protocol for distributed, collaborative,

 

protocol

hypermedia information systems.

HTTPS

Hypertext Transfer

A combination of the Hypertext Transfer Protocol with the

 

Protocol Secure

SSL/TLS protocol to provide encryption and secure identification

 

 

of the server.

IEDR

Imaging Enterprise

An enterprise document repository and image capture system for

 

Documents

SNAP, TANF, HEAP, and MA programs supported by the SSDs

 

Repository

and administered by OTDA and DOH.

ISO

International

An international standard setting body composed of

 

Organization for

representatives from various national standards organizations.

 

Standardization

 

LRC

Longitudinal

One of the industry standard fields on a debit or credit cards

 

Redundancy Check magnetic stripe.

MA

Medicaid

A program that provides medical insurance for low income New

 

 

Yorkers.

MAN

Metropolitan Area

A large computer network that usually spans a city or a large

 

Network

campus.

MWBE

Minority and

Any business/enterprise that is at least 51 percent owned by, or in

 

Women-Owned

the case of a publicly owned business at least 51 percent of the

 

Business

stock is owned by, citizens or permanent resident aliens who are

 

Enterprises

women or members of a minority, as defined by state law.

OFT

Office for

The New York State Office charged with managing technology for

 

Technology

New York State.

Common Benefit Identification Card (CBIC) Request for Proposal

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