Patagonia Repair Form PDF Details

In an era where conservation and sustainability are more than just buzzwords, the Patagonia Repair Form stands as a testament to the company's commitment to these ideals. Central to its mission, Patagonia offers a repair, return, and exchange policy that not only emphasizes the longevity of its products but also underscores a broader environmental ethos. For customers needing to send back an item, whether it be for repair, return, or exchange, the inclusion of this form is a prerequisite. Notably, the form delineates a clear process for the submission of wetsuits, which are subject to a separate return protocol. The form requests detailed information from the customer, including a description of the problem and the desired outcome, whether it's a credit, replacement, or repair. It even provides options for items not covered under warranty, allowing for recycling or the return of the unrepaired item to the customer. Additionally, it outlines the financial procedures for exchanges and returns, specifying the conditions under which charges may apply or credits may be issued. Importantly, it underscores the necessity for items to be clean before being sent in for repair, in compliance with United States law, and it suggests shipping methods. With its ironclad guarantee, Patagonia reinforces its pledge to customer satisfaction and product durability, ensuring that if a product does not meet the user’s expectations or wears out, it can be repaired, replaced, or refunded. This form is not just a procedural document; it is a reflection of Patagonia’s enduring dedication to quality, customer service, and, crucially, environmental responsibility.

QuestionAnswer
Form NamePatagonia Repair Form
Form Length1 pages
Fillable?No
Fillable fields0
Avg. time to fill out15 sec
Other namespatagonia repair and return, patagonia return exchange repair form, pategonia gear repair, patagonia repair form

Form Preview Example

NOT FOR WHOLESALE USE

Return/Exchange/Repair Form

Please include this form with your return, exchange or repair. If returning a wetsuit, please use the Wetsuit Return Form instead. If you have any questions, please call us at 1-(800) 638-6464 or email us at customer_service@patagonia.com

Customer Number (if available) _________ Order Number (if available) ____________

Original Purchaser’s Address:

Name ____________________________

Address __________________________

City, State, ZIP_____________________

Send Exchange or Return to (if different):

Name ______________________________

Address _____________________________

City, State, ZIP________________________

Phone ____-____-______ 2nd Contact # ____-____-_____ Email _______________________________

Where & when was item purchased (if known)? _____________ Date _______ Purchase price? _________

Reason for return? ____________________________________________________

What would you like us to do with your item?

 

Credit*

 

Replace

 

 

Repair

 

 

Repair: If not repairable, would you like:

 

 

 

 

 

 

 

Gift Card for value of return

 

 

Current season equivalent product

If item is not covered by our warranty, would you like it:

 

Returned to you

 

Recycled by Patagonia

 

 

Replacement: What item(s) would you like in exchange for what you have returned?

 

 

Style Number

Color

2nd Color

Size

Description

Price

Replacements for new items of higher value may incur shipping charges. For any billing needs, we will contact you via email or phone using the information above. Even replacements for size or color will be sent the same method as they were returned, free of charge. Please include your invoice, receipt or any other form that shows value of items to insure you are credited correctly. Any item without receipt or proof of purchase will be credited at last sale price in the form of a gift card.

*If the original purchase was paid for by credit card, the credit card will be credited for the returned item(s) upon receipt by Patagonia. The credit card will be charged for the replacement item(s) when shipped. Please allow up to two billing cycles for your credit to appear on your monthly statement.

By United States law, garments sent in for repair must be clean; please wash the garment before mailing it.

About Shipping: Please be sure to ship the package with a carrier that can provide tracking and insurance. Note that the USPS Priority Mail is not an expedited service.

Comments? Please use the reverse side of this form for any additional information you would like to provide.

Ironclad Guarantee: We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

-------------------------------- If you do not have your original packing invoice – cut here --------------------------------

Patagonia

Mail Order Returns

8550 White Fir St.

Reno, NV 89523

United States of America

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