Prosci Change Management Exam Form PDF Details

The Prosci Change Management Exam form stands as a comprehensive assessment tool designed to evaluate an individual's understanding and capability in applying change management principles in various organizational settings. Rooted in Prosci’s extensive research and methodologies around managing change, the exam covers a broad spectrum of topics essential for change practitioners. Participants are tested on key concepts including Prosci's definition of Change Management that encompasses a systematic and structured process, tools for managing the people side of change to achieve desired business outcomes, and methodologies for developing effective communication, training, and change sponsorship. Importantly, the exam probes the reasons why thorough Change Management is crucial—highlighting the negative consequences of poor change management such as productivity loss, employee turnover, and missed project objectives. It underscores the significance of speaking a language that resonates with executives, primarily focusing on finance and strategy to influence crucial discussions about change initiatives. The form delves into initial steps for supporting project teams, the pivotal role of assessing changes, anticipated resistance, sponsorship strength, and the triad of people factors connecting Change Management to project financial performance. Through multiple-choice questions, the exam evaluates participants' grasp of Prosci’s PCT™ assessment, Flight Risk Model, the elements of the ADKAR® model, the role of key sponsors, and foundational elements necessary for project success—drawing attention to Prosci's data-driven insights on how effective Change Management exponentially increases the likelihood of achieving business results. This form is not just an exam but a reflective tool that prompts individuals to contemplate deeply on how to adeptly navigate the complexities of change within organizations.

QuestionAnswer
Form NameProsci Change Management Exam Form
Form Length12 pages
Fillable?No
Fillable fields0
Avg. time to fill out3 min
Other nameschange management practitioner prosci test, prosci exam questions, wesleyan university w 9 form edit, prosci exam questions and answers

Form Preview Example

PROSCI® ADVANCED CHANGE MANAGEMENT EXAM

Email your completed exam to info@beinghuman.com.au

Your name:

Date:

Part A: Multiple Choice Questions

1.Which of the following terms would you find in Prosci’s definition of Change Management?

O Systematic process for developing communications and training

OStructured process and tools for managing the people side of change in order to achieve the desired business results

OMethodology to develop change sponsorship and eliminate resistance during change

OThe overall process for designing and implementing a change including communications, training and project management

OAll of the above

2.Why is Prosci’s PCTTM assessment important to a Change Management team leader?

OHelps determine if Change Management is being applied properly

OHelps understand the training and communications requirements for a change

ODetermines if the overall foundational elements are in place in order for a change to achieve business results

ONone of the above

3.Identify the negative consequences of ineffective Change Management?

OProductivity loss

OEmployee turnover

ODelayed project

OMissed project objectives

OAll of the above

Prosci® Advanced Change Management Exam 250815.docx

1

4.When talking to executives about Change Management, what “language” do executives generally speak that will influence your discussion?

O

O

O

Technology upgrades

Finance and strategy

Employee morale and retention

5.You are brought in to support a project team that is just getting started. What actions must be completed before developing specific Change Management plans:

O

O

O

O

Assess the change and the groups that will be impacted by the change

Assess anticipated points of resistance and investigate unique organisational challenges

Assess the level and strength of sponsorship for the change

All of the above

6.What are the three “people” factors that connect Change Management to the financial performance of a project?

O

O

O

Return on investment, Net Present Value and Interest Rates

Proficiency, Utilization rate and Speed of adoption

Employee adoption, Schedule adherence and Project Planning

7.One statement that is reflected by Prosci’s Flight Risk Model is:

OMost people will resist change at any cost, and Change Management, when done properly, will eliminate that resistance

OWhen making a change, productivity typically drops before it improves; effective Change Management can mitigate the negative consequences of change

ONearly all business leaders are poor change sponsors

Prosci® Advanced Change Management Exam 250815.docx

2

8.If the net cash flow analysis of a change shows a delay in how quickly benefits are being realized, the most likely factor contributing to this problem is?

O

O

O

Slow speed of adoption

Low employee morale

Poor proficiency

9.Once an employee supports a change, then:

OThey will always be supportive of the change

OThey will soon become opposed to the change

OThey have the potential to oscillate back and forth between support and opposition

10.The number one success factor for Change Management is:

O

O

O

Engaged managers and supervisors

Active and visible executive sponsorship

Comprehensive communication and training plans

11.The primary reason employees resist change is because they:

O

O

O

Do not like the project team’s approach to the problem

Did not have adequate training on the change

Lack awareness of why the change is happening

12.Identify the preferred senders of change messages:

O

O

An employee’s closest work colleague

The leader that employees view as “in charge” and their immediate supervisors

OThe project leader or Change Management team leader

Prosci® Advanced Change Management Exam 250815.docx

3

13.The ADKAR® element that is defined to be the demonstrated capability to implement the change is:

O

O

O

Desire

Awareness

Ability

14.Explaining why a change is being made and the how a change aligns with the overall vision and direction for the organization is best communicated by:

O

O

O

An employee’s best friend at work

An executive or senior manager

The Change Management team leader

15.A change has been in place for an extended period of time, yet the net cash flow and expected ROI remain below expectations. What factor would most likely contribute to this problem?

O

O

O

Employee adoption rate is too slow

Utilization rate is lower than expected

Communications were poorly implemented

16.The primary reason Change Management is applied to projects is to:

O

O

O

O

Mitigate resistance

Build engagement with employees around the change

Reduce the potential for productivity loss and negative employee morale

Achieve project objectives and associated business results

17.The most critical role of the primary sponsor during a change project is:

O

O

O

Participate actively and visibly throughout the entire project

Remove or terminate problem managers

Make decisions on project resource assignments

Prosci® Advanced Change Management Exam 250815.docx

4

18.Prosci has defined three foundational elements that must be present for a project to succeed and to achieve business results. These elements are depicted in Prosci’s PCT ModelTM and include:

O

O

O

Leadership/Sponsorship, Communications and Coaching

Communications, Resistance Management and Training

Project Management, Change Management and Leadership/Sponsorship

19.Projects that utilize effective Change Management are ___ times more likely to achieve business results based on Prosci’s 2009 benchmarking data.

O

O

O

One or two

Nine to ten

Five to six

20.If an employee states that they lack information about the nature of and reasons for a change, which ADKAR® element is the barrier point for this person.

O

O

O

Knowledge

Reinforcement

Awareness

21.Based on the definition of a barrier point in the ADKAR® Model, how many barrier points can a person have at any one time:

O

O

O

Two

Five

One

22.What Change Management activities have the greatest contribution toward building Awareness of the need for change?

O

O

O

Communications and Training

Sponsorship and Resistance

Management Coaching and Sponsorship

Prosci® Advanced Change Management Exam 250815.docx

5

23.An inexperienced manager or project team would most likely start at which element of the ADKAR® Model when introducing change to an employee?

O

O

O

Knowledge

Reinforcement

Desire

24.If Change Management is applied effectively, employees move through the ADKAR® Model:

O O O

More uniformly, with all employees moving through each phase together

At exactly the same time

Faster than with poorly managed change, but at their own pace

25.ADKAR® is:

O An organisational Change Management model that is used along with other individual Change Management models

O An individual Change Management model used in conjunction with other organisational processes for managing change

O A model for software configuration control

26.Change messages should be repeated:

O O O

1 to 2 times

5 to 7 times

At least three times

27.The natural reaction to change is:

O O O O

To ask why

To initially be resistant

To want to hear directly from business leaders

All of the above

Prosci® Advanced Change Management Exam 250815.docx

6

28.Effective Change Management can:

O Eliminate resistance completely

O Reduce the amount of resistance from employees and build engagement around the change

O O

Completely eliminate the negative consequences of change

Surface problems or issues that you really do not have time to deal with

29.Lack of strong sponsorship is a strong predictor of:

O O O O

A project that has schedule delays

A project that misses objectives

A project that is cancelled

All of the above

30.Early communications about a change to employees should include which of the following messages:

O Details about the change and new process design O Discussions about the detailed organisational plans O What is changing and the dates for training

O The overall nature of the change and the business reasons for the change

31.An organisational attribute that can have the most significant impact (of the three listed below) on your Change Management strategy is:

O O O

How many years the company has been in business

The history and success rate with past changes

The average age of employees

Prosci® Advanced Change Management Exam 250815.docx

7

32.What is the primary challenge when starting Change Management late in a project’s lifecycle?

O Damage control – fixing the things that have already gone wrong

O Managing more resistance than you normally would have incurred

O Assessing where employees are in the change process before planning new activities

O All of the above

33.Which of the following phrases would describe the ADKAR® Model?

O A building block model for individual change that is outcome oriented

O Set of planned activities that must be executed by the project team to realize change successfully

O How organisations as a whole evolve through the change process

O None of the above

34.Which step comes first in the communication planning process?

O Identifying audiences

O Identifying key messages

O Choosing who is the best person to send change messages

O Identifying the most powerful media for communicating to employees

35.What percentage of Prosci study participants say that their sponsors have less than an adequate understanding of their roles and responsibilities?

O O O O

25

33

58

75

Prosci® Advanced Change Management Exam 250815.docx

8

Part B: True/False Questions

36.The same set of Change Management activities will work for every change.T F

37.Face to face is the most effective method of communications during change. T F

38.The organisation’s future state can be achieved without individual change.T F

39.Integration of Change Management with project management means that Change Management activities become integrated with and part of the project plan.T F

40.If your project has a primary sponsor who is at the wrong level in the organisation, the best solution is to move forward with the project and proceed as normal.T F

41.Change Management is still very likely to succeed for a change even if Project Management for the change is weak or absent. T F

42.A sponsor assessment diagram tells you how well prepared your supervisors are to manage change with their employees. T F

43.Business influence and good communication skills are critical attributes of a good Change Management team member. T F

44.“Communications” is the same as Change Management. T F

45.The communication plan will have the most influence on the Desire element of the ADKAR® Model. T F

46.The purpose of a sponsorship roadmap or a sponsorship plan is to help your primary sponsor take the necessary steps to carry out their role as change leader. T F

47.The Change Management team leader is the best person to be the “sponsor’s coach.”TF

48.Abdicating the role of sponsorship is a common mistake made by business leaders during change. T F

49.Reporting frequently to HR about problem employees is one of the most important roles of managers and supervisors during change. T F

50.The Change Management team is in the best position to manage resistance with an employee. T F

Prosci® Advanced Change Management Exam 250815.docx

9

51.You can create a communication plan in lieu of a Change Management plan. T F

52.Middle managers are often the most receptive group to change, and therefore are important advocates for the change team from the onset of the project. T F

53.When a project team resists the implementation of Change Management, intervention by senior management or the primary sponsor is the most likely way to gain their support. T F

54.A manager can still be effective at leading change with their employees even if they have not internalized and committed to a change. T F

55.One of the top reasons that managers resist change is because they lacked involvement in the change process and solution design. T F

56.Threatening an employee with termination is one of the first steps in the process for managing resistance. T F

57.For a change to be successful, resistance from all employees must be systematically eliminated. T F

58.A supervisor who is managing resistance with an employee is focusing on the Desire element of the ADKAR® Model. T F

59.Senior managers who are neutral toward the change will not be a problem and can be left alone. T F

60.The Change Management team should deliver all training. T F

61.Compliance audits and performance measurement are part of the “Reinforcing Change” phase. T F

62.The achievement of the project’s objectives and meeting business results are the best measurement for the effectiveness of the Change Management team. T F

63.Change saturation is a term used when sponsors cannot lead any more change projects due to lack of time on their schedule. T F

Prosci® Advanced Change Management Exam 250815.docx

10

Part C: Essay questions:

Click on the box and begin typing your answers. Handwritten essays will be not be accepted.

A. What does the phrase “Change Management requires Change Management” mean to you?

B. Describe the three states of change (Current, Transition and Future) and why do they provide an important context for managing change?

C. What are the first three Change Management steps you would take if you were brought into a project late in the game (e.g., a few weeks before “go-live”)?

Prosci® Advanced Change Management Exam 250815.docx

11

D. What is the purpose of assessing the organisation and assessing the change prior to developing Change Management plans?

E. Does the Change Management team have a role in the design of the solution and under what circumstances would the Change Management team make suggestions to influence the solution design? List some specific areas of the solution (future state) that would be of particular interest to a Change Management team member.

F. Why are managers and supervisors so critical in times of change?

Prosci® Advanced Change Management Exam 250815.docx

12

How to Edit Prosci Change Management Exam Form Online for Free

Using PDF documents online is actually a piece of cake with our PDF tool. Anyone can fill out prosci exam questions and answers here within minutes. The editor is continually updated by us, acquiring cool features and growing to be even more convenient. Starting is easy! All you should do is stick to these simple steps down below:

Step 1: Open the PDF doc inside our editor by clicking on the "Get Form Button" at the top of this page.

Step 2: With our handy PDF file editor, you're able to do more than simply fill in blanks. Edit away and make your forms seem high-quality with custom text put in, or optimize the original input to excellence - all that accompanied by the capability to incorporate stunning graphics and sign the PDF off.

As a way to finalize this PDF document, make sure that you enter the required details in each area:

1. Complete the prosci exam questions and answers with a group of necessary blank fields. Collect all the required information and make sure there is nothing left out!

get the prosci certification exam questions form conclusion process clarified (stage 1)

2. Now that the last segment is done, it's time to insert the essential specifics in Identify the negative consequences, o Productivity loss, o Employee turnover, o Delayed project, o Missed project objectives, o All of the above, and Prosci Advanced Change Management allowing you to go further.

get the prosci certification exam questions form completion process explained (portion 2)

3. This subsequent step should also be fairly uncomplicated, generally speak that will, o Technology upgrades, o Finance and strategy, o Employee morale and retention, You are brought in to support a, o Assess the change and the groups, o Assess anticipated points of, o Assess the level and strength of, o All of the above, What are the three people factors, performance of a project, and o Return on investment Net Present - all of these empty fields needs to be completed here.

o Return on investment Net Present, generally speak that will, and o Assess the change and the groups inside get the prosci certification exam questions form

4. To move onward, this next form section involves filling out a few form blanks. Examples of these are o Proficiency Utilization rate and, o Employee adoption Schedule, One statement that is reflected by, o Most people will resist change, will eliminate that resistance, o When making a change, Management can mitigate the, and o Nearly all business leaders are, which you'll find vital to continuing with this document.

Filling out part 4 in get the prosci certification exam questions form

Regarding will eliminate that resistance and o Nearly all business leaders are, make sure you take a second look in this current part. The two of these are viewed as the most important fields in the page.

5. Now, this final part is precisely what you'll have to complete prior to finalizing the PDF. The fields at this stage are the next: If the net cash flow analysis of a, o Low employee morale o Poor, Once an employee supports a change, o They will always be supportive, o They will soon become opposed to, o They have the potential to, The number one success factor for, o Engaged managers and supervisors, o Active and visible executive, o Comprehensive communication and, The primary reason employees, and o Do not like the project teams.

The best way to fill out get the prosci certification exam questions form part 5

Step 3: Ensure that the details are accurate and click on "Done" to conclude the process. Right after registering afree trial account with us, you'll be able to download prosci exam questions and answers or send it through email immediately. The PDF file will also be accessible in your personal account page with your changes. With FormsPal, you can easily complete documents without the need to get worried about database incidents or entries getting shared. Our secure software ensures that your personal details are stored safely.