Claim Passenger Property PDF Details

Traveling can often be fraught with unexpected complications, and few things disrupt a journey more than issues with personal property. Whether you're facing lost luggage, missing contents, or damaged items, the Claim Passenger Property form crafted by American Airlines and US Airways serves as a crucial step towards resolving these distressing scenarios. This form provides a structured way for passengers to officially report their concerns, laying out a path for the airline to address and hopefully rectify the situation. It requires a detailed account of the lost or damaged items, alongside necessary personal details and travel information. Additionally, it comes with a clear deadline—45 days from the date of travel—for submission, emphasizing the urgency in initiating the claim process. The inclusion of a comprehensive checklist, including airline ticket receipts, baggage claim checks, and receipts for any valuable items, among others, ensures claimants gather all pertinent evidence to support their case. Moreover, the form outlines the liability limitations for domestic and international travel, setting realistic expectations for compensation.

QuestionAnswer
Form NameClaim Passenger Property
Form Length3 pages
Fillable?No
Fillable fields0
Avg. time to fill out45 sec
Other namesamerican airlines property, american airlines passenger property questionnaire, aa passenger property questionnaire, american airlines passenger questionnaire

Form Preview Example

Dear American Airlines/US Airways Customer,

Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.

Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.

If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.

Check list:

Airline ticket receipts

Baggage claim checks

Receipt(s) for excess value claimed

Receipt(s) for excess baggage charges paid

Receipt(s) for all items valued over $150.00

Clear and legible government issued photo identiication for each passenger making a claim

Damage claims: retain all damaged bags and/or contents until your claim has been resolved

Retain a copy of all documents submitted to the airline for your personal records

Once you have completed the form, please return it to us by mail or fax:

American Airlines, Inc.

US Airways

Central Baggage Service

Central Baggage

PO Box 619613 – MD 1322

4000 E Sky Harbor Blvd.

Dallas/Ft. Worth, TX 75261-9613

Phoenix, AZ 85034

Fax: 972-425-0714

Fax 480-693-2305

Email: PPQ1600@aa.com

Email: Baggage.Resolution@usairways.com

Liability Limitations:

Liability for loss, delay, or damage to baggage will be limited as follows:

Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.

Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com

International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs

(Special Drawing Rights) per ticketed passenger

Thank you for your cooperation,

Your American Airlines Central Baggage Team

PASSENGER PROPERTY QUESTIONNAIRE

AAdvantage or US Dividend Account: ________________

Record Locator or File Reference Number: ________________

Type of Claim: (check all that apply)

Lost Luggage

 

 

 

Missing Contents

 

 

 

Damaged Luggage and/or Contents

 

 

Delay Expenses

 

 

 

 

 

 

 

 

 

 

 

Mr. First

Middle

Last Name

 

Phone Number

 

 

 

Mrs.

 

 

 

 

 

 

 

Ms.

 

 

 

Home:

 

Business:

 

 

 

 

 

 

 

 

 

Permanent Mailing

Number

Street

Apt.

Temporary Mailing

Number

Street

Apt.

Address

 

 

 

Address

 

 

 

 

 

 

 

 

 

 

 

City

 

State

 

City

 

State

 

Zip Code

 

 

 

Zip Code

 

 

 

 

 

 

 

 

 

 

 

Country

 

 

 

Country

 

 

 

Postal Code

 

 

 

Postal Code

 

 

 

 

 

 

 

 

 

 

 

Email Address:

 

 

 

Employed by:

 

 

 

 

 

 

 

Occupation:

 

 

 

 

 

 

 

 

 

 

 

Your Complete Flight Itinerary

From

To

Airline

Flight Number

Travel Date

Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes

No

If yes, list each airline, claimant name and dates (attach an additional page if necessary)

 

Airline(s) __________________________________________________ Name(s) __________________________________________________

Date(s) _______________________________________________________________________________________________________________

Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.

Number of ticketed passengers

Number of passengers

 

 

Purpose of trip?

 

Length of stay?

traveling in your party:

claiming missing baggage:

 

 

 

 

 

 

 

 

 

 

 

 

 

Were you charged for excess

Yes No

 

 

Did you declare and pay for excess value: Yes

No

and/or overweight baggage:

 

 

 

Value declared: $

 

 

 

 

 

 

 

 

 

 

 

 

 

Have you received your baggage and are you missing contents only:

Yes No

If yes, how many bags are missing contents?

Was airline notiied of loss immediately? Yes No

If yes, at what ofice?

 

By telephone

In person

If airline was not notiied within 4 hours, state the reason for the delay:

Where and when did you last see your baggage?

Has this loss been reported to another airline? Yes No

If yes, please provide name of airline and city where reported.

Certiication and Understanding

APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any

such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of

Investigation.

OP124 (Rev 11/2013) CPN 5689520

Complete Reverse Side

BAGGAGE AND CONTENT DESCRIPTION

NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.

Baggage routing:

Flight number(s) on claim check:

Airport checked from:

Airport checked to:

 

 

 

 

Baggage tag number(s):

 

Passenger ticket number(s):

 

 

 

 

Number of bags checked:

Number of bags received:

Baggage checked at: Curbside Ticket Counter Gate Other

 

 

 

 

Was baggage rechecked and new tags issued? Yes

No

If yes, at what airport?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Was baggage available at Customs? Yes

No

N/A

If yes, at what city?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Give details if the original routing was changed after starting your trip:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Was your property packed in a box? Yes

No

Was your property packed with an external cover? (example: golf bag) Yes No

 

 

 

 

 

 

 

 

 

 

 

Is the name on the bag(s) different from the passenger? If so, what name?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bag Type

Material

Color(s)

Brand

 

Bag

 

Open/Close

 

Wheels

Retractable

Purchase

Cost of Bag

 

Dimensions

with Zipper

 

Handle

Date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hard

 

 

 

 

 

 

Yes

 

Yes

Yes

 

 

 

Soft

 

 

 

 

 

 

No

 

No

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gender = M: Male F: Female

CH: Child

I: Infant (under 2 yrs)

 

 

Qty

Article/Item

Size

Gender

Description

Color

Material

Brand Label

M,F,CH,I

 

 

 

 

Store

Purchased

Purchase

Date

Original

Cost

1

4

Shoes

12

M

White with blue stripes

Leather

Nike

Sears

Jan-13

$55.00

T-Shirts

L

M

Undershirts

White

Cotton

Hanes

JCP

Jan-13

$20.00

 

 

 

 

 

 

 

 

 

 

If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.

TOTAL:

$

I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________

______________________________________________________

___________________________________________________

Claimant signature

Date

Claimant signature*

Date

*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.

How to Edit Claim Passenger Property Online for Free

You'll find nothing hard about preparing the american airlines passenger property questionnaire using our PDF editor. By taking these easy steps, you can obtain the ready document in the minimum time you can.

Step 1: Press the orange button "Get Form Here" on this webpage.

Step 2: At this point, you may update the american airlines passenger property questionnaire. This multifunctional toolbar allows you to include, eliminate, customize, highlight, as well as carry out similar commands to the text and fields within the file.

In order to fill in the american airlines passenger property questionnaire PDF, provide the information for all of the segments:

entering details in claim bag american step 1

In the From, Airline, Flight Number, Travel Date, Have you or any member of your, Airlines Names, Dates, Information gathered on this form, Number of ticketed passengers, Number of passengers claiming, Were you charged for excess andor, Yes No, Purpose of trip, Length of stay, and Did you declare and pay for excess box, jot down your information.

part 2 to filling out claim bag american

Put in writing any information you need inside the segment Has this loss been reported to, Certiication and Understanding, The United States Post Ofice has, OP Rev CPN, and Complete Reverse Side.

claim bag american Has this loss been reported to, Certiication and Understanding, The United States Post Ofice has, OP Rev CPN, and Complete Reverse Side fields to fill out

The field Baggage routing, Flight numbers on claim check, Airport checked from, Airport checked to, Baggage tag numbers, Passenger ticket numbers, Number of bags checked, Number of bags received, Baggage checked at Curbside, Was baggage rechecked and new tags, Was baggage available at Customs, Give details if the original, Was your property packed in a box, Is the name on the bags different, and Please list any initials marks is where you can insert both sides' rights and obligations.

claim bag american Baggage routing, Flight numbers on claim check, Airport checked from, Airport checked to, Baggage tag numbers, Passenger ticket numbers, Number of bags checked, Number of bags received, Baggage checked at Curbside, Was baggage rechecked and new tags, Was baggage available at Customs, Give details if the original, Was your property packed in a box, Is the name on the bags different, and Please list any initials marks blanks to complete

Review the sections If additional space is needed, TOTAL, I do hereby warrant the foregoing, Claimant signature, Claimant signature, Date, and Date and thereafter fill them out.

claim bag american If additional space is needed, TOTAL, I do hereby warrant the foregoing, Claimant signature, Claimant signature, Date, and Date blanks to insert

Step 3: When you hit the Done button, your finished file may be transferred to any kind of your devices or to electronic mail provided by you.

Step 4: Try to create as many duplicates of your file as possible to keep away from future issues.

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