Filing a warranty claim for Delco Remy automotive parts requires accurate documentation. The steps below explain how to complete your claim form and submit it correctly.
How to Complete the Warranty Claim Form
- Gather your documentation. Before starting, collect the failed part number, vehicle service dates, mileage at failure, your Remy account number, and your company details.
- Assign a unique claim number. Each warranty claim requires its own distinct number. Never reuse a claim number from a previous submission, as this will cause the claim to be rejected.
- Enter customer and distributor details. Provide your company name, address, and Remy account number in the designated fields.
- Describe the failed part. Record the part number, part type, and the applicable warranty type. Choose from original equipment, new service part, or remanufactured item. Include a clear reason for the repair or replacement.
- Calculate the claim amount. List your part costs, any miscellaneous charges, and any core reimbursement amounts. A handling allowance may apply.
- Arrange return shipping. Ship the defective unit as instructed once your warranty claim is approved. If the claim is denied and you want the unit returned, include shipping authorization in your submission.
Frequently Asked Questions
What information is required on the claim form?
You need your Remy account number, the failed part number and type, vehicle service dates, odometer reading at failure, and a detailed reason for repair or replacement.
Can I reuse a claim number on a new submission?
No. Each warranty claim requires a unique number. Reusing numbers results in automatic rejection of the claim.
What warranty types are covered by the form?
The form covers three types of warranty claims: original equipment, new service parts, and remanufactured items.
What happens if my claim is denied?
If your warranty claim is denied, you may request the return of the failed unit. You must provide shipping authorization to do so.
For related automotive documentation, see the Tenneco Automotive Warranty Claim Form and the auto repair receipt template.
