ELECTRONIC LINKS OF GOS1 (NHS SIGHT TESTS) and GOS6 (MOBILE NHS SIGHT TESTS)
FREQUENTLY ASKED QUESTIONS FOR NEW SITES
1.WHAT ARE THE START UP REQUIREMENTS?
PCOs must provide Health & Social Care Information Centre with the local payment code and uniform list number of the relevant store by raising a support log in the usual manner. The code and ULN should be collected on an ‘Agreement to Link form’, available to download from the Electronic Links on-line Help screen. It is recommended that PCOs and stores meet before going live to discuss and agree the process and sign the Agreement to Link form, but first check that the store is running practice software which supports links. Specsavers, Ocuco-Relcon (for Vision Express and Healthcall), Optix & Opticabase have practice systems accredited for electronic submission.
2.WHEN CAN I START?
At any time during an open payment cycle.
3.CAN I MIX LINKED WITH TRADITIONAL MANUALLY INPUT CLAIMS?
Yes, this will be for local agreement between the PCO and store depending upon the success or otherwise of the initial electronic submissions.
4.SHOULD I SWITCH ON AUTOMATIC PROCESSING IMMEDIATELY?
No. It is recommended that manual approval of individual claims be undertaken for approximately two weeks to help stores and PCOs identify and correct potential issues, some of which are outlined below.
5.WHERE CAN I FIND THE USER GUIDE? There is a dedicated web site at: https://nww.openexeter.nhs.uk/nhsia/opthelp/Ophthalmics/eng/indexElectronic.html Here you can find a specific electronic links user guide and other relevant information.
6.I CANNOT SEE DATE OF LAST SIGHT TEST OR SUPPLEMENTARY LIST NO. ON A CLAIM THAT HAS PASSED VALIDATION BY EXETER?
Although this is preprinted on many forms, this data is not mandatory and may not be submitted to the payments system. However, the payment system will check the date of the claim against the actual date of a previous claim recorded in the system, comparing these with the acceptable frequency for a sight test set out in the Memorandum of Understanding between the Department of Health and the Profession. The system will reject a claim which transgresses the Memorandum of Understanding unless a clinical reason code has been supplied.
7.CAN I SEE WHICH CLAIMS HAVE BEEN REJECTED DURING VALIDATION?
No. The store will receive an error message highlighting the reason for the rejection but there is no facility within the payments system for this to be viewed.
8. CAN STORES SUBMIT CLAIMS IN UPPER AND/OR LOWER CASE?
Any format is acceptable, however it is recommended that stores enter data in upper case. This makes sorting by patient name more effective and audit letters better presented.
9.WILL THE SYSTEM ACCEPT EARLY RETESTS WITHOUT AN APPROPRIATE CODE?
It may, but not if a previous claim exists in the system with a date which transgresses the Memorandum of Understanding between the Department of Health and the Profession.
10.WHAT HAPPENS TO CLAIMS WHEN MULTIPLE REASONS FOR ENTITLEMENT TO AN NHS SIGHT TEST HAS BEEN ENTERED?
Although not required, many stores also enter the reason for entitlement to a GOS 3 on the GOS1 claim. Both reasons will need to pass validation although only one will appear in the “REASON” field. The system will reject income support for patients over 60 and stores should be reminded of the need to enter pension credit for these claims.
11.SHOULD STORES ENTER GP/HOSPITAL DETAILS FOR PATIENTS WITH DIABETES/GLAUCOMA?
Yes, this information is pulled through into the payments system it is also subject to validation and relevant claims will be rejected without this information. For the GP/Hospital details (and also for school/college details for students) a supplementary address is required, e.g., Town, District etc.
12.IS THERE INCONSISTENCY IN THE TREATMENT OF EVIDENCE NOT SEEN?
The Specsavers computer system has a field for “Evidence Seen”. This has a default setting of YES. Specsavers stores must be reminded to change that default when the Evidence Not Seen roundel is ticked on the form.
13.THE UNIFORM LIST NUMBER IS WRONG, WHAT SHOULD I DO?
You can’t change a Practitioner’s Uniform List Number in the system because this can only be done by the Ophthalmic Payment team at NHSCFH. Raise a support log via the normal National Support desk, 01392 251289.
You will be required to provide the full current Uniform List Number and name of the Practitioner involved and the full Uniform List Number that you wish it to be.
14.WHAT VALIDATION CHECKS ARE AUTOMATICALY COMPLETED ON AN ELECTRONICALLY SUMITTED GOS CLAIM?
a.General checks applied to all GOS claim types:-
Rejection |
Description |
Condition |
Code |
|
|
1 |
Record Status is invalid |
The record status field has not been |
|
|
set as REQUESTED |
2 |
Version is missing or is invalid |
The version field is missing or is an |
|
|
invalid value |
3 |
Currency is missing or is invalid |
The currency field is missing or is an |
|
|
invalid value |
4 |
Record type is missing or is |
The record type field is missing or is |
|
invalid |
an invalid value |
5 |
Date of file creation is missing |
The date of file creation field is |
|
or is invalid |
missing or is an invalid date or is in |
|
|
the future |
6 |
Time of file creation is missing |
The time of file creation field is |
|
or is invalid |
missing or is an invalid time |
7 |
Responsible organisation is |
The responsible organisation code |
|
missing or is unknown |
field is missing or is unknown to the |
|
|
central ophthalmic payments system |
8 |
Batch reference or record |
The submitting organisation batch |
|
reference number are too big |
reference or record reference |
|
|
number are too big |
9 |
Invalid Title |
The patient’s title field is an invalid |
|
|
value |
10 |
Surname is missing |
The patient’s surname field is |
|
|
missing or is an invalid value |
11 |
Forenames is missing |
The patient’s forenames field is |
|
|
missing or is an invalid value |
12 |
Address line is missing |
The patient’s address detail is |
|
|
missing or is an invalid value |
13 |
Postcode is missing |
The patient’s postcode field is |
|
|
missing or is an invalid value |
14 |
Patient’s date of birth is |
The patient’s date of birth field is |
|
missing, is invalid or is in the |
missing, is an invalid date or is a |
|
future |
date in the future |
|
|
|
15 |
Date of last sight test, |
The date of the last sight test or |
|
prescription is an invalid value |
prescription field is an invalid value |
|
or before patient’s date of birth |
|
|
|
|
16 |
NHS reason is missing or is |
The patient’s NHS reason field is |
|
invalid |
missing or contains an invalid value |
|
|
|
17 |
Evidence not seen is missing |
The evidence not seen field is |
|
|
missing |
18 |
Who signed is missing or is |
The who signed field is missing or is |
|
invalid |
an invalid value |
|
|
|
19 |
Payment account code is |
The payment account code is |
|
missing or is invalid |
missing or is an invalid value |
|
|
|
20 |
Local practitioner code is |
The local practitioner code field is |
|
|
missing or is an unknown value to |
|
missing or is invalid |
the central ophthalmic payments |
|
|
system |
21 |
Practitioner’s uniform list |
The practitioner’s uniform list |
|
number is missing, is unknown |
number field is missing, is not |
|
to the central ophthalmic |
registered on the practitioner list |
|
payments system or is an |
within the specified responsible |
|
invalid format |
organisation or is an invalid format |
|
|
|
22 |
Date of claim is missing, is |
The date of claim field is missing, is |
|
invalid or is in the future |
invalid, is a date before the service |
|
|
date or is a date in the future |
23 |
Record end is missing or is |
The record end field is missing or |
|
invalid |
not set to REND |
|
|
|
24 |
Practitioner is no longer active |
The practitioner identified by the |
|
on the responsible NHS |
practitioner list number is no longer |
|
organisations practitioner list |
active on the responsible NHS |
|
and the date of the GOS |
organisation practitioner list and the |
|
service is after their date off list |
date of the GOS service is after their |
|
|
date off list |
25 |
Practitioner is yet to be |
The practitioner identified by the |
|
activated onto the responsible |
practitioner list number is yet to be |
|
NHS organisations practitioner |
activated on the responsible NHS |
|
list and the date of the GOS |
organisation practitioner list and the |
|
service is before their date on |
date of the GOS service is before |
|
list |
their date on list |
|
|
|
26 |
Patient reason is Over 60 and |
The NHS patient reason field has |
|
the patient was not 60 or over |
been set to Over 60 and the patient |
|
when the GOS service was |
was not 60 or over when the GOS |
|
performed |
service was performed by the |
|
|
practitioner |
27 |
Patient reason is Under 16 and |
The NHS patient reason field has |
|
the patient was not under 16 |
been set to Under 16 and the patient |
|
when the GOS service was |
was not under 16 when the GOS |
|
performed |
service was performed by the |
|
|
practitioner |
28 |
Patient reason is HC2 and the |
The NHS patient reason field has |
|
certificate number has not been |
been set to HC2 and the certificate |
|
supplied when the evidence not |
number field has not been supplied |
|
seen field is set to No |
when the evidence not seen field |
|
|
has been set to No |
29 |
Patient reason is HC3 and the |
The NHS patient reason field has |
|
certificate number has not been |
been set to HC3 and the certificate |
|
supplied when the evidence not |
number field has not been supplied |
|
seen field is set to No |
when the evidence not seen field |
|
|
has been set to No |
30 |
Patient reason is Student and |
The NHS patient reason field has |
|
the patient was not aged |
been set to Student and the patient |
|
between 16 and 18 when the |
was not aged 16, 17 or 18 when the |
|
GOS service was performed |
GOS service was performed by the |
|
|
practitioner |
31 |
GOS service date is before 1st |
No GOS fees are available within |
|
April 1995, no known payment |
the central ophthalmic payments |
|
fee |
system for any GOS claims where |
|
|
the service date is before 1st April |
|
|
1995 |
32 |
Supplementary Name is |
The supplementary name field |
|
missing |
should contain a value when the |
|
|
NHS reason has been set to |
|
|
student, diabetic, glaucoma, |
|
|
glaucoma risk, blind or prisoner on |
|
|
leave |
|
|
See section GOS Claim Notes for |
|
|
further information on the |
|
|
supplementary name |
33 |
Supplementary Town is |
The supplementary town field should |
|
missing |
contain a value when the NHS |
|
|
reason has been set to student, |
|
|
diabetic, glaucoma or glaucoma risk |
|
|
See section GOS Claim Notes for |
|
|
further information on the |
|
|
supplementary town |
|
|
|
34 |
Date of GOS service is before |
The GOS service date is before the |
|
patent’s date of birth |
patient’s date of birth |
|
|
|
35 |
Beneficiary’s date of birth is |
The beneficiary’s date of birth is an |
|
invalid or is in the future |
invalid date or is in the future |
|
|
|
36 |
Possible Duplicate claim |
This is a possible duplicate claim. |
|
|
See Appendix C for GOS Sight Test |
|
|
Intervals |
37 |
NHS Number to large |
The patient’s NHS Number is to |
|
|
large |
38 |
NI Number to large |
The patient’s NI Number is to large |
|
|
|
39 |
Beneficiary NHS Number to |
The beneficiary’s NHS Number is to |
|
large |
large |
|
|
|
40 |
Beneficiary NI Number to large |
The beneficiary’s NI Number is to |
|
|
large |
41 |
NHS Sight Test fee to large |
Sight Test fee is too large or is a |
|
|
negative number |
42 |
National Code to large |
National Code is too large |
|
|
|
43 |
NHS Domiciliary fee to large |
Domiciliary fee is too large or is a |
|
|
negative number |
44 |
Total GOS Claim value to large |
Total claim value is too large or is a |
|
|
negative number |
45 |
Beneficiary name to large |
The beneficiary’s name is to large |
|
|
|
46 |
Patient reason is Income |
The NHS patient reason field has |
|
Support and patient not aged |
been set to Income Support and the |
|
between 16 and the National |
patient was not aged between 16 |
|
Retirement age when the GOS |
and National Retirement age when |
|
service was performed |
the GOS service was performed by |
|
|
the practitioner. Refer to Appendix |
|
|
E for further information on benefit |
|
|
age regulations |
47 |
Patient reason is Pension |
The NHS patient reason field has |
|
Credit and patient not reached |
been set to Pension Credit and the |
|
the State Pension age when |
patient had not reached the State |
|
the GOS service was |
Pension age when the GOS service |
|
performed |
was performed by the practitioner. |
|
|
Refer to Appendix E for further |
|
|
information on benefit age |
|
|
regulations |
48 |
Patient reason is Tax Credit |
The NHS patient reason field has |
|
and patient not aged 16 or over |
been set to Tax Credit and the |
|
when the GOS service was |
patient was not 16 or over when the |
|
performed |
GOS service was performed by the |
|
|
practitioner |
49 |
Patient reason is Job Seekers |
The NHS patient reason field has |
|
Allowance and patient is not |
been set to JSA and the patient was |
|
aged between 16 and the |
not aged between 16 and the |
|
National Retirement age when |
National Retirement age when the |
|
the GOS service was |
GOS service was performed by the |
|
performed |
practitioner. Refer to Appendix E for |
|
|
further information on benefit age |
|
|
regulations |
50 |
Patient reason is 40+ & |
The NHS patient reason field has |
|
glaucoma relative and patient |
been set to 40+ & glaucoma relative |
|
age was not over 40 when the |
and the patient was not aged over |
|
GOS service was performed |
40 when the GOS service was |
|
|
performed by the practitioner |
51 |
A previously accepted GOS |
An accepted claim has been deleted |
|
claim record has now been |
from the central ophthalmic |
|
manually rejected |
payments system by the responsible |
|
|
paying organisation and will not be |
|
|
paid. No rejection text will be |
|
|
available under this rejection code, |
|
|
but the reason is usually concerning |
|
|
an incomplete paper GOS form |
52 |
Any other reason for rejection |
There is some other reason why this |
|
|
claim has been rejected |
53 |
Patient reason is Prisoner on |
The NHS patient reason field has |
|
Leave from Prison and patient |
been set to Prisoner on Leave from |
|
not aged 16 or over when the |
Prison and the patient was not aged |
|
GOS service was performed |
16 or over when the GOS service |
|
|
was performed by the practitioner |
54 |
Patient reason is Employment |
The NHS patient reason field has |
|
and Support Allowance (ESA) |
been set to Employment and |
|
and patient not aged between |
Support Allowance (ESA) and the |
|
16 and the National Retirement |
patient was not aged between 16 |
|
age when the GOS service was |
and National Retirement age when |
|
performed |
the GOS service was performed by |
|
|
the practitioner. Refer to Appendix |
|
|
E for further information on benefit |
|
|
age regulations |
55 |
Duplicate claim(s) have been |
Duplicate claim(s) have been found |
|
found within the same |
within the same submission |
|
submission |
|
|
|
|
b.GOS 1 checks:-
Rejection |
Description |
Condition |
Code |
|
|
1000 |
Incorrect number of elements |
The number of elements found |
|
found within the GOS 1 claim |
within the GOS 1 claim record does |
|
record |
not match the expected number for |
|
|
the specified version |
1001 |
Date of sight test is missing, is |
The date of sight test field is |
|
invalid or is in the future |
missing, is an invalid date, is at most |
|
|
6 months ago or is in the future |
1002 |
Referred to GP is invalid |
The referred to GP field is not set to |
|
|
Yes or No |
1003 |
No prescription is invalid |
The no prescription field is not set to |
|
|
Yes or No |
1004 |
Unchanged prescription is invalid |
The unchanged prescription field is |
|
|
not set to Yes or No |
1005 |
No change is invalid |
The no change field is not set to Yes |
|
|
or No |
1006 |
New prescription issued is |
The new prescription issued field is |
|
invalid |
not set to Yes or No |
|
|
|
1007 |
No prescription and new |
The no prescription and new |
|
prescription issued are both set |
prescription issues have both been |
|
to Yes |
set to Yes |
|
|
|
1008 |
Voucher Issued is invalid |
The voucher issued field is not set to |
|
|
Yes or No |
1009 |
Voucher code 1 is invalid |
The voucher code 1 field has been |
|
|
set to an invalid voucher code. |
|
|
Valid voucher codes for the patient’s |
|
|
first pair of glasses are: |
|
|
A, B, C, D, E, F, G, H, CC or CF |
|
|
If no voucher code is required, for |
|
|
the patient’s first pair of glasses, this |
|
|
field can be set to blank |
1010 |
Voucher code 2 is invalid |
The voucher code 2 field has been |
|
|
set to an invalid voucher code. |
|
|
Valid voucher codes for the patient’s |
|
|
second pair of glasses are: |
|
|
A, B, C, D, or CC |
|
|
If no voucher code is required, for |
|
|
the patient’s second pair of glasses, |
|
|
this field can be set to blank |
1011 |
Voucher issued has been set to |
The voucher issued field has been |
|
yes and voucher code 1 has no |
set to yes and the voucher code 1 |
|
voucher code |
field has no voucher code |
|
|
|
1012 |
Supplementary type 1 is invalid |
The supplementary type 1 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or any combination, like CPT |
|
|
If no supplements are required on |
|
|
the patients first pair of glasses, then |
|
|
this field can be set to blank |
1013 |
Supplementary type 2 is invalid |
The supplementary type 2 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or any combination, like CPT |
|
|
If no supplements are required on |
|
|
the patients second pair of glasses, |
|
|
then this field can be set to blank |
1014 |
Supplement type 1 or |
If the patient requires a complex |
|
supplement type 2 has been |
supplement for their prescription, the |
|
set to C and the NHS patient |
NHS reason must be set to complex |
|
reason has not been set to |
and supplement type 1 or |
|
Complex or visa versa |
supplement type 2 must have a C |
|
|
present |
1015 |
Reason for earlier sight test is |
The reason for earlier sight test field |
|
invalid |
has been set to an invalid re-test |
|
|
code |
1016 |
Pre-reg performed the sight |
The pre-reg performed this sight test |
|
test is invalid |
field has not been set to Yes or No |
|
|
|
1017 |
Supplementary uniform list |
The supplementary uniform list |
|
number is unknown to the |
number does not currently exist |
|
central ophthalmic payments |
within the central ophthalmic |
|
system or is an invalid format |
payment system or is an invalid |
|
|
format |
1018 |
Assistant uniform list number is |
The assistant uniform list number |
|
unknown to the central |
does not currently exist within the |
|
ophthalmic payments system or |
central ophthalmic payment system |
|
is an invalid format |
or is an invalid format |
|
|
|
1019 |
Supplementary uniform list |
Only one optician is able to perform |
|
number and assistant uniform |
this sight test, so both of these can |
|
list number both supplied |
not be known |
|
|
|
c.GOS 3 checks:-
Rejection |
Description |
Condition |
Code |
|
|
3000 |
Incorrect number of elements |
The number of elements found |
|
found within the GOS 3 claim |
within the GOS 3 claim record does |
|
record |
not match the expected number for |
|
|
the specified version |
3001 |
Voucher code 1 is missing or |
The voucher code 1 field is missing |
|
is invalid |
or has been set to an invalid voucher |
|
|
code. |
|
|
Valid voucher codes for the patient’s |
|
|
first pair of glasses are: |
|
|
A, B, C, D, E, F, G, H, CC or CF |
3002 |
Voucher code 2 is missing or |
The voucher code 2 field has been |
|
is invalid |
set to an invalid voucher code. |
|
|
Valid voucher codes for the patient’s |
|
|
second pair of glasses are: |
|
|
A, B, C, D, or CC |
|
|
If no voucher code is required, for |
|
|
the patient’s second pair of glasses, |
|
|
this field can be set to blank |
3003 |
Supplementary type 1 is invalid |
The supplementary type 1 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or S or any combination, like |
|
|
CPTS |
|
|
If no supplements are required on |
|
|
the patients first pair of glasses, then |
|
|
this field can be set to blank |
3004 |
Supplementary type 2 is invalid |
The supplementary type 2 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or S or any combination, like |
|
|
CPTS |
|
|
If no supplements are required on |
|
|
the patients second pair of glasses, |
|
|
then this field can be set to blank |
3005 |
Supplement type 1 or |
If the patient requires a complex |
|
supplement type 2 has been |
supplement for their prescription, the |
|
set to C and the NHS patient |
NHS reason must be set to complex |
|
reason has not been set to |
and supplement type 1 or |
|
Complex or visa versa |
supplement type 2 must have a C |
|
|
present |
3006 |
Right prescription values are |
Some or all of the values supplied |
|
invalid |
for the right prescription are not |
|
|
numerical values |
3007 |
Left prescription values are |
Some or all of the values supplied |
|
invalid |
for the left prescription are not |
|
|
|
|
|
numerical values |
3008 |
Prescription values and issued |
The patient’s prescription values are |
|
voucher code(s) are incorrect |
not associated to the voucher |
|
|
code(s) dispensed |
3009 |
Code of the NHS Organisation |
Code of the NHS Organisation |
|
receiving relevant sight test is |
receiving relevant sight test is an |
|
missing or invalid |
invalid value |
|
|
|
3010 |
The practitioner’s uniform list |
The practitioner’s uniform list |
|
number, who performed the |
number, who performed the sight |
|
sight test, is missing or is |
test, is missing or is an invalid value |
|
invalid |
|
|
|
|
3011 |
The date of sight test is |
The date of sight test is missing, is |
|
missing, is invalid or is in the |
an invalid date or is a date in the |
|
future |
future |
|
|
|
3012 |
Patient’s contribution value is |
The patient’s contribution value is |
|
invalid |
not a numerical value, is a negative |
|
|
number, is larger than £99.99 or is |
|
|
missing when the patient reason is |
|
|
HC3 |
3013 |
The date ordered is missing, is |
The date ordered is missing, is |
|
invalid or is in the future |
invalid, is at most 2 years ago or is |
|
|
in the future |
3014 |
Glasses or contacts supplied is |
Glasses or contact lenses dispensed |
|
missing or is invalid |
by the supplier is missing or is an |
|
|
invalid value |
3015 |
New or changed prescription is |
The new or changed prescription |
|
invalid |
field is not set to Yes or No |
|
|
|
3016 |
Unchanged prescription but |
The unchanged prescription but |
|
wear and tear is invalid |
wear and tear is not set to Yes or No |
|
|
|
3017 |
New or changed prescription |
The new or changed prescription |
|
and unchanged prescription but |
and unchanged prescription but |
|
wear and tear are both set to |
wear and tear fields are both set to |
|
Yes |
Yes |
|
|
|
3018 |
Retail price for 1st pair is invalid |
The retail price value for the 1st pair |
|
|
is not a numerical value or is a |
|
|
negative number |
3019 |
Retail price for 2nd pair is invalid |
The retail price value for the 2nd pair |
|
|
is not a numerical value or is a |
|
|
negative number |
3020 |
Voucher value for the 1st pair is |
The voucher value for the 1st pair is |
|
invalid |
not a numerical value or is a |
|
|
negative number |
3021 |
Voucher value for the 2nd pair is |
The voucher value for the 2nd pair is |
|
invalid |
not a numerical value or is a |
|
|
negative number |
3022 |
Complex value for 1st pair is |
The complex value for the 1st pair is |
|
invalid |
not a numerical value or is a |
|
|
negative number |
3023 |
Complex value for 2nd pair is |
The complex value for the 2nd pair is |
|
invalid |
not a numerical value or is a |
|
|
negative number |
3024 |
Supplementary values for the |
Some or all of the values supplied |
|
|
for the 1st pair supplementary costs |
|
1st pair are invalid |
are not numerical values or are |
|
|
negative numbers |
3025 |
Supplementary values for the |
Some or all of the values supplied |
|
2nd pair are invalid |
for the 2nd pair supplementary costs |
|
|
are not numerical values or are |
|
|
negative numbers |
3026 |
Prism supplement code for 1st |
The prism supplement code for the |
|
pair is invalid |
1st pair is invalid due to the 1st pair |
|
|
voucher code or is missing when the |
|
|
prism supplement for 1st pair is set |
|
|
to Yes |
3027 |
Prism value for the 1st pair is |
The prism value for the 1st pair is not |
|
invalid |
a numerical value or is a negative |
|
|
number |
3028 |
Prism supplement code for 2nd |
The prism supplement code for the |
|
pair is invalid |
2nd pair is invalid due to the 2nd pair |
|
|
voucher code or is missing when the |
|
|
prism supplement for 2nd pair is set |
|
|
to Yes |
3029 |
Prism value for the 2nd pair is |
The prism value for the 2nd pair is |
|
invalid |
not a numerical value or is a |
|
|
negative number |
3030 |
Tint supplement code for 1st |
The tint supplement code for the 1st |
|
pair is invalid |
pair is invalid due to the 1st pair |
|
|
voucher code or is missing when the |
|
|
tint supplement for 1st pair is set to |
|
|
Yes |
3031 |
Tint value for the 1st pair is |
The tint value for the 1st pair is not a |
|
invalid |
numerical value or is a negative |
|
|
number |
3032 |
Tint supplement code for 2nd |
The tint supplement code for the 2nd |
|
pair is invalid |
pair is invalid due to the 2nd pair |
|
|
voucher code or is missing when the |
|
|
tint supplement for 2nd pair is set to |
|
|
Yes |
3033 |
Tint value for the 2nd pair is |
The tint value for the 2nd pair is not a |
|
invalid |
numerical value or is a negative |
|
|
number |
3034 |
Small glasses supplement code |
The small glasses supplement code |
|
for 1st pair is invalid |
for the 1st pair is invalid due to the 1st |
|
|
pair voucher code or is missing |
|
|
when the small glasses supplement |
|
|
for 1st pair is set to Yes or the patient |
|
|
is over 7 years old |
3035 |
Small glasses supplement |
The small glasses value for the 1st |
|
value for the 1st pair is invalid |
pair is not a numerical value or is a |
|
|
negative number |
3036 |
1st pair boxed centre distance is |
The 1st pair boxed centre distance |
|
invalid |
field is larger than the 55 millimetres, |
|
|
is not a numerical field or is a |
|
|
negative number when patient |
|
|
supplied with a small glasses |
|
|
supplement |
3037 |
Small glasses supplement code |
The small glasses supplement code |
|
for 2nd pair is invalid |
for the 2nd pair is invalid due to the |
|
|
|
|
|
2nd pair voucher code or is missing |
|
|
when the small glasses supplement |
|
|
for 2nd pair is set to Yes or the |
|
|
patient is over 7 years old |
3038 |
Small glasses supplement |
The small glasses value for the 2nd |
|
value for the 2nd pair is invalid |
pair is not a numerical value or is a |
|
|
negative number |
3039 |
2nd pair boxed centre distance |
The 2nd pair boxed centre distance |
|
is invalid |
field is larger than the 55 millimetres, |
|
|
is not a numerical field or is a |
|
|
negative number when patient |
|
|
supplied with a small glasses |
|
|
supplement |
3040 |
Photo chromic supplement |
The photo chromic supplement code |
|
code for 1st pair is invalid |
for the 1st pair is invalid due to the 1st |
|
|
pair voucher code or is missing |
|
|
when the photo chromic supplement |
|
|
for 1st pair is set to Yes. |
|
|
This is only valid on an HES claim |
3041 |
Photo chromic supplement |
The photo chromic value for the 1st |
|
value for the 1st pair is invalid |
pair is not a numerical value or is a |
|
|
negative number |
3042 |
Photo chromic supplement |
The photo chromic supplement code |
|
code for 2nd pair is invalid |
for the 2nd pair is invalid due to the |
|
|
2nd pair voucher code or is missing |
|
|
when the photo chromic supplement |
|
|
for 2nd pair is set to Yes. |
|
|
This is only valid on an HES claim |
3043 |
Photo chromic supplement |
The photo chromic value for the 2nd |
|
value for the 2nd pair is invalid |
pair is not a numerical value or is a |
|
|
negative number |
3044 |
Facial supplement for 1st pair is |
The facial supplement field for the |
|
invalid |
1st pair is not set to Yes or No. |
|
|
This is only valid on an HES claim |
3045 |
Facial supplement value for the |
The facial value for the 1st pair is not |
|
1st pair is invalid |
a numerical value or is a negative |
|
|
number |
3046 |
Facial supplement for 2nd pair is |
The facial supplement field for the |
|
invalid |
2nd pair is not set to Yes or No. |
|
|
This is only valid on an HES claim |
3047 |
Facial supplement value for the |
The facial value for the 2nd pair is not |
|
2nd pair is invalid |
a numerical value or is a negative |
|
|
number |
3048 |
Voucher and supplements |
The voucher and supplements value |
|
value for 1st pair is invalid |
for the 1st pair is not a numerical |
|
|
value or is a negative number |
3049 |
Voucher and supplements |
The voucher and supplements value |
|
value for 2nd pair is invalid |
for the 2nd pair is not a numerical |
|
|
value or is a negative number |
3050 |
Maximum amount is invalid |
The maximum amount field is not a |
|
|
numerical value or is a negative |
|
|
number |
3051 |
Total amount payable is invalid |
The total amount payable field is not |
|
|
a numerical value or is a negative |
|
|
number |
3052 |
Supply date for 1st pair is |
The supply date field for the 1st pair |
|
invalid |
is missing, is an invalid date, is |
|
|
before date ordered or is a date in |
|
|
the future |
3053 |
Supply date for 2nd pair is |
The supply date field for the 2nd pair |
|
invalid |
is an invalid date, is before date |
|
|
ordered or is a date in the future |
3054 |
Number of glasses or contact |
The number of glasses or contact |
|
lenses supplied is invalid |
lenses supplied is missing or not set |
|
|
as 0, 1 or 2. |
|
|
Use 0 if Uncollected = Yes |
3055 |
Date collected is invalid |
The date collected is missing, is an |
|
|
invalid date, is at most 2 years ago, |
|
|
is more than 2 years after date |
|
|
ordered or is a date in the future |
|
|
when Uncollected is No |
3056 |
Uncollected Glasses |
The uncollected glasses field is an |
|
|
invalid value |
3057 |
Who signed 2 is invalid |
The who signed 2 field is missing or |
|
|
is an invalid value |
3058 |
Patient declaration date is |
The patient declaration date is an |
|
invalid |
invalid date or is a date in the future |
|
|
when Uncollected is No |
d.GOS 4 checks:-
Rejection |
Description |
Condition |
Code |
|
|
4000 |
Incorrect number of elements |
The number of elements found |
|
found within the GOS 4 claim |
within the GOS 4 claim record does |
|
record |
not match the expected number for |
|
|
the specified version |
4001 |
Patient’s contribution value is |
The patient’s contribution value is |
|
invalid |
not a numerical value, is a negative |
|
|
number, is larger than £99.99 or is |
|
|
missing when the patient reason is |
|
|
HC3 |
4002 |
Loss or damage indicator is |
The loss or damage indicator is |
|
invalid |
missing or is an invalid value when |
|
|
the NHS Reason is not set as under |
|
|
16 |
4003 |
Loss or damage reason is |
The loss or damage reason is too |
|
invalid |
large or is not a valid code when the |
|
|
NHS Reason is not set as under 16 |
4004 |
Date ordered is invalid |
The date ordered field is missing, is |
|
|
an invalid date, is at most 2 years |
|
|
ago or is a date in the future |
4005 |
Patient repaired or replaced is |
The patient repaired or replaced is |
|
invalid |
missing or is an invalid value |
|
|
|
4006 |
Who signed 2 is invalid |
The who signed 2 fields is missing or |
|
|
is an invalid value |
4007 |
Date collected is invalid |
The date collected is missing, is an |
|
|
invalid date, is at most 2 years ago, |
|
|
is more than 2 years after date |
|
|
ordered or is a date in the future |
|
|
when Uncollected is No |
4008 |
Uncollected Glasses |
The uncollected glasses field is an |
|
|
invalid value |
4009 |
Repaired glasses |
The repaired glasses field is missing |
|
|
or is an invalid value |
4010 |
Replaced glasses/contact |
The replaced glasses /contact |
|
lenses |
lenses field is missing or is an invalid |
|
|
value |
4011 |
Repaired glasses and replaced |
The repaired glasses and replaced |
|
glasses/contact lenses are both |
glasses/contact lenses fields are |
|
set to Yes or No |
both set to Yes or No |
|
|
|
4012 |
Right prescription values are |
Some or all of the values supplied |
|
invalid |
for the right prescription are not |
|
|
numerical values when replacing a |
|
|
voucher or repairing lenses |
4013 |
Left prescription values are |
Some or all of the values supplied |
|
invalid |
for the left prescription are not |
|
|
numerical values when replacing a |
|
|
voucher or repairing lenses |
4014 |
Prescription values and issued |
The patient’s prescription values are |
|
voucher code(s) are incorrect |
not associated to the voucher |
|
|
|
|
|
code(s) dispensed. |
4015 |
Voucher code is missing or is |
The voucher code field has been set |
|
invalid |
to an invalid voucher code. If |
|
|
replaced glasses/contact lenses = |
|
|
Yes |
|
|
Valid voucher codes for the patient’s |
|
|
first pair of glasses are: |
|
|
A, B, C, D, E, F, G, H, CC or CF |
4016 |
Supplementary type is invalid |
The supplementary type field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or S or any combination, like |
|
|
CPTS |
|
|
If no supplements are required on |
|
|
the patients first pair of glasses, then |
|
|
this field can be set to blank |
4017 |
Voucher Value is invalid |
The voucher value field is not a |
|
|
numerical value or is a negative |
|
|
number. If replaced glasses/contact |
|
|
lenses = Yes |
4018 |
Right lens repaired is invalid |
The right lens repaired field is not |
|
|
set to Yes or No. If repaired glasses |
|
|
= Yes |
4019 |
Left lens repaired is invalid |
The left lens repaired field is not set |
|
|
to Yes or No. If repaired glasses = |
|
|
Yes |
4020 |
Both lenses repaired is invalid |
The both lenses repaired field is not |
|
|
set to Yes or No. If repaired glasses |
|
|
= Yes |
4021 |
Repaired lens code is invalid |
The repaired lens code is incorrect |
|
|
or is an invalid value. If repaired |
|
|
glasses = Yes |
4022 |
Repair lens value is invalid |
The repair lens value field is not a |
|
|
numerical value or is a negative |
|
|
number. If repaired glasses = Yes |
4023 |
Front frame repaired is invalid |
The front frame repaired field is not |
|
|
set to Yes or No. If repaired glasses |
|
|
= Yes |
4024 |
Side frame repaired is invalid |
The side frame repaired field is not |
|
|
set to Yes or No. If repaired glasses |
|
|
= Yes |
4025 |
Whole frame repaired is invalid |
The whole frame repaired field is not |
|
|
set to Yes or No. If repaired glasses |
|
|
= Yes |
4026 |
Repair frame code is invalid |
The repair frame repaired code is |
|
|
incorrect or is an invalid value. If |
|
|
repaired glasses = Yes |
4027 |
Repair frame value is invalid |
The repair frame value field is not a |
|
|
numerical value or is a negative |
|
|
number. If repaired glasses = Yes |
4028 |
Supplement type 1 or |
If the patient requires a complex |
|
supplement type 2 has been |
supplement for their prescription, the |
|
set to C and the NHS patient |
NHS reason must be set to complex |
|
reason has not been set to |
and supplement type 1 or |
|
Complex or visa versa |
supplement type 2 must have a C |
|
|
present |
4029 |
Complex value is invalid |
The complex value field is not a |
|
|
numerical value or is a negative |
|
|
number |
4030 |
Prism supplement code is |
The prism supplement code is |
|
invalid |
incorrect or is an invalid value |
|
|
|
4031 |
Prism value is invalid |
The prism value field is not a |
|
|
numerical value or is a negative |
|
|
number |
4032 |
Tint supplement code is invalid |
The tint supplement code is incorrect |
|
|
or is an invalid value |
4033 |
Tint value is invalid |
The tint value field is not a numerical |
|
|
value or is a negative number |
4034 |
Repair small glasses |
The repair small glasses supplement |
|
supplement code is invalid |
code is incorrect or is an invalid |
|
|
value. If repaired glasses = Yes |
4035 |
Repair small glasses value is |
The repair small glasses value field |
|
invalid |
is not a numerical value or is a |
|
|
negative number. If repaired glasses |
|
|
= Yes |
4036 |
Replacement small glasses |
The replacement small glasses |
|
supplement code is invalid |
supplement code is incorrect or is an |
|
|
invalid value. If replaced/glasses |
|
|
contact lenses = Yes |
4037 |
Replacement small glasses |
The replacement small glasses |
|
value is invalid |
value field is not a numerical value |
|
|
or is a negative number. If |
|
|
replaced/glasses contact lenses = |
|
|
Yes |
4038 |
Voucher and supplements total |
The voucher and supplements total |
|
value is invalid |
value field is not a numerical value |
|
|
or is a negative number |
4039 |
Parts and supplements total |
The parts and supplements total |
|
value is invalid |
value field is not a numerical value |
|
|
or is a negative number |
4040 |
Voucher and supplements total |
The voucher and supplements total |
|
value and parts and |
value and parts and supplements |
|
supplements total value are |
total value fields have both been set |
|
invalid |
to a value. A GOS4 claim can only |
|
|
be a repair or a replacement |
4041 |
The GOS 4 claim is invalid |
The voucher code and lens code or |
|
|
frame code have both been set to a |
|
|
value. A GOS4 claim can only be a |
|
|
repair or a replacement |
4042 |
Retail price is invalid |
The retail price field is not a |
|
|
numerical value or is a negative |
|
|
number |
4043 |
Total claim is invalid |
The total claim field is not a |
|
|
numerical value or is a negative |
|
|
number |
4044 |
Patient repaired or replaced |
The patient declaration of service |
|
and practitioner repaired |
does not match the practitioner’s |
|
glasses or replaced |
declaration of service |
|
glasses/contact lenses are |
|
|
invalid |
|
|
|
|
4045 |
The fields right lens repaired, |
These fields fail the GOS |
|
left lens repaired and both |
regulations. Only one should be set |
|
lenses repaired are invalid |
to Yes as appropriate for the lens |
|
|
repair |
4046 |
The fields Frame front repaired, |
These fields fail the GOS |
|
frame side repaired and frame |
regulations. Only one should be set |
|
whole repaired are invalid |
to Yes as appropriate for the frame |
|
|
repair |
e.GOS 5 checks:-
Rejection |
Description |
Condition |
Code |
|
|
5000 |
Incorrect number of elements |
The number of elements found |
|
found within the GOS 5 claim |
within the GOS 5 claim record does |
|
record |
not match the expected number for |
|
|
the specified version |
5001 |
Date of sight test is missing, is |
The date of sight test field is |
|
invalid or is in the future |
missing, is an invalid date, is at most |
|
|
6 months ago or is in the future |
5002 |
Referred to GP is invalid |
The referred to GP field is not set to |
|
|
Yes or No |
5003 |
No prescription is invalid |
The no prescription field is not set to |
|
|
Yes or No |
5004 |
Unchanged prescription is |
The unchanged prescription field is |
|
invalid |
not set to Yes or No |
5005 |
No change is invalid |
The no change field is not set to Yes |
|
|
or No |
5006 |
New prescription issued is |
The new prescription issued field is |
|
invalid |
not set to Yes or No |
|
|
|
5007 |
No prescription and new |
The no prescription and new |
|
prescription issued are both set |
prescription issues have both been |
|
to Yes |
set to Yes |
|
|
|
5008 |
Voucher issued is invalid |
The voucher issued field is not set to |
|
|
Yes or No |
5009 |
Voucher code 1 is invalid |
The voucher code 1 field has been |
|
|
set to an invalid voucher code. |
|
|
Valid voucher codes for the patient’s |
|
|
first pair of glasses are: |
|
|
A, B, C, D, E, F, G, H, CC or CF |
|
|
If no voucher code is required, for |
|
|
the patient’s first pair of glasses, this |
|
|
field can be set to blank |
5010 |
Voucher code 2 is invalid |
The voucher code 2 field has been |
|
|
set to an invalid voucher code. |
|
|
Valid voucher codes for the patient’s |
|
|
second pair of glasses are: |
|
|
A, B, C, D, or CC |
|
|
If no voucher code is required, for |
|
|
the patient’s second pair of glasses, |
|
|
this field can be set to blank |
5011 |
Voucher issued has been set to |
The voucher issued field has been |
|
yes and voucher code 1 has no |
set to yes and the voucher code 1 |
|
voucher code |
field has no voucher code |
|
|
|
5012 |
Supplementary type 1 is invalid |
The supplementary type 1 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or any combination, like CPT |
|
|
If no supplements are required on |
|
|
the patients first pair of glasses, then |
|
|
this field can be set to blank |
5013 |
Supplementary type 2 is invalid |
The supplementary type 2 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or any combination, like CPT |
|
|
If no supplements are required on |
|
|
the patients second pair of glasses, |
|
|
then this field can be set to blank |
5014 |
Reason for earlier sight test is |
The reason for earlier sight test field |
|
invalid |
has been set to an invalid re-test |
|
|
code |
5015 |
Pre-reg performed the sight |
The pre-reg performed this sight test |
|
test is invalid |
field has not been set to Yes or No |
|
|
|
5016 |
Performer’s uniform list number |
The performer uniform list number |
|
is unknown to the central |
does not currently exist within the |
|
ophthalmic payments system or |
central ophthalmic payment system |
|
is an invalid format |
or is an invalid format |
|
|
|
5017 |
Patient’s contribution value is |
The patient’s contribution value is |
|
invalid |
missing, is not a numerical value or |
|
|
is a negative number |
5018 |
Domiciliary visit is invalid |
The domiciliary visit field is missing |
|
|
or is an invalid value |
5019 |
Reason for domiciliary visit is |
The reason for domiciliary visit is |
|
invalid |
invalid |
|
|
|
5020 |
1st patient at address is missing |
The 1st patient at address field is |
|
or is invalid |
missing or is an invalid value |
|
|
|
5021 |
2nd patient at address is |
The 2nd patient at address field is |
|
missing or is invalid |
missing or is an invalid value |
|
|
|
5022 |
3rd or subsequent patient at |
The 3rd or subsequent patient at |
|
address is missing or is invalid |
address field is missing or is an |
|
|
invalid value |
5023 |
Lower of private or NHS sight |
The lower of private or NHS sight |
|
test fee is invalid |
test fee field is not a numerical value |
|
|
or is a negative number |
5024 |
Lower of private or NHS |
The lower of private or NHS |
|
domiciliary fee is invalid |
domiciliary fee field is not a |
|
|
numerical value or is a negative |
|
|
number |
5025 |
Maximum claim in respect for |
The maximum claim in respect of |
|
sight test is invalid |
sight test fee field is not a numerical |
|
|
value or is a negative number |
5026 |
Total claim value is invalid |
The total claim value field is not a |
|
|
numerical value or is a negative |
|
|
number |
f.GOS 6 checks:-
Rejection |
Description |
Condition |
Code |
|
|
6000 |
Incorrect number of elements |
The number of elements found |
|
found within the GOS 6 claim |
within the GOS 6 claim record does |
|
record |
not match the expected number for |
|
|
the specified version |
6001 |
Date of sight test is missing, is |
The date of sight test field is |
|
invalid or is in the future |
missing, is an invalid date, is at most |
|
|
6 months ago or is in the future |
6002 |
Referred to GP is invalid |
The referred to GP field is not set to |
|
|
Yes or No |
6003 |
No prescription is invalid |
The no prescription field is not set to |
|
|
Yes or No |
6004 |
Unchanged prescription is |
The unchanged prescription field is |
|
invalid |
not set to Yes or No |
6005 |
No change is invalid |
The no change field is not set to Yes |
|
|
or No |
6006 |
New prescription issued is |
The new prescription issued field is |
|
invalid |
not set to Yes or No |
|
|
|
6007 |
No prescription and new |
The no prescription and new |
|
prescription issued are both set |
prescription issues have both been |
|
to Yes |
set to Yes |
|
|
|
6008 |
Voucher Issued is invalid |
The voucher issued field is not set to |
|
|
Yes or No |
6009 |
Voucher code 1 is invalid |
The voucher code 1 field has been |
|
|
set to an invalid voucher code. |
|
|
Valid voucher codes for the patient’s |
|
|
first pair of glasses are: |
|
|
A, B, C, D, E, F, G, H, CC or CF |
|
|
If no voucher code is required, for |
|
|
the patient’s first pair of glasses, this |
|
|
field can be set to blank |
6010 |
Voucher code 2 is invalid |
The voucher code 2 field has been |
|
|
set to an invalid voucher code. |
|
|
Valid voucher codes for the patient’s |
|
|
second pair of glasses are: |
|
|
A, B, C, D, or CC |
|
|
If no voucher code is required, for |
|
|
the patient’s second pair of glasses, |
|
|
this field can be set to blank |
6011 |
Voucher issued has been set to |
The voucher issued field has been |
|
yes and voucher code 1 has no |
set to yes and the voucher code 1 |
|
voucher code |
field has no voucher code |
|
|
|
6012 |
Supplementary type 1 is invalid |
The supplementary type 1 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or any combination, like CPT |
|
|
If no supplements are required on |
|
|
the patients first pair of glasses, then |
|
|
this field can be set to blank |
6013 |
Supplementary type 2 is invalid |
The supplementary type 2 field has |
|
|
been set to an invalid supplementary |
|
|
code. |
|
|
Valid supplementary code are: |
|
|
C, P, T or any combination, like CPT |
|
|
If no supplements are required on |
|
|
the patients second pair of glasses, |
|
|
then this field can be set to blank |
6014 |
Supplement type 1 or |
If the patient requires a complex |
|
supplement type 2 has been |
supplement for their prescription, the |
|
set to C and the NHS patient |
NHS reason must be set to complex |
|
reason has not been set to |
and supplement type 1 or |
|
Complex or visa versa |
supplement type 2 must have a C |
|
|
present |
6015 |
Reason for earlier sight test is |
The reason for earlier sight test field |
|
invalid |
has been set to an invalid re-test |
|
|
code |
6016 |
Pre-reg performed the sight |
The pre-reg performed this sight test |
|
test is invalid |
field has not been set to Yes or No |
|
|
|
6017 |
Supplementary uniform list |
The supplementary uniform list |
|
number is unknown to the |
number does not currently exist |
|
central ophthalmic payments |
within the central ophthalmic |
|
system or is an invalid format |
payment system or is an invalid |
|
|
format |
6018 |
Assistant uniform list number is |
The assistant uniform list number |
|
unknown to the central |
does not currently exist within the |
|
ophthalmic payments system or |
central ophthalmic payment system |
|
is an invalid format |
or is an invalid format |
|
|
|
6019 |
Supplementary uniform list |
Only one optician is able to perform |
|
number and assistant uniform |
this sight test, so both of these can |
|
list number both supplied |
not be known |
|
|
|
6020 |
Reason for domiciliary visit is |
The reason for the domiciliary visit |
|
missing |
field is missing |
|
|
|
6021 |
Visit to one domiciliary patient |
The visit to one domiciliary patient |
|
is missing or is invalid |
field is missing or is an invalid value |
|
|
|
6022 |
Visit to several domiciliary |
The visit to several domiciliary |
|
patients is missing or is invalid |
patients field is missing or is an |
|
|
invalid value |
6023 |
1st patient at address is missing |
The 1st patient at address field is |
|
or is invalid |
missing or is an invalid value |
|
|
|
6024 |
2nd patient at address is |
The 2nd patient at address field is |
|
missing or is invalid |
missing or is an invalid value |
|
|
|
6025 |
3rd or subsequent patient at |
The 3rd or subsequent patient at |
|
address is missing or is invalid |
address field is missing or is an |
|
|
invalid value |
15.Why is a GOS claim rejected and returned to the practice without rejection code(s)?
An electronic GOS claim can be manually rejected by the NHS organisation and an appropriate rejection reason will be included with the rejected claim. This is usually due to the paper GOS form being incorrectly completed, e.g. missing contractor’s signature.
The paper GOS claim will be sent back to the practice for correction. The electronic claim can then be resubmitted and the corrected paper GOS form sent to the NHS organisation as normal.
16.How does the electronic validation check for possible duplicate claims?
There are two different checks performed depending on the claim type, one uses the GOS Regulations and the other will be searching for an exact matching record:
GOS Regulation check
When the early re-test code is not supplied the following check will be performed on the claim.
1.The re-test interval will be calculated based upon the NHS patient reason supplied on the claim. This is usually set as 2 years but there are some NHS reasons where the interval is set as 1 year.
2.The check allows a months grace on the interval period.
3.This date is now used to search the central ophthalmic payments system to see if any records exist for this patient from this date forward.
4.If the last claim was paid to the same optician, the claim is rejected as a possible duplicate record.
5.If the last claim was paid to a different optician, then the claim will be marked as a possible duplicate, should the claim adhere to the remaining GOS Regulations. The responsible NHS organisation can then approve or reject this claim, using the Check Possible Duplicate Electronic Claims menu option.
The claim will no longer be rejected by the validation rules and returned to their submitting practice, but will be available for you to view from this menu option, should it adhere to the remaining GOS Regulations.
When using the manual approval method, the extended duplicate check will be available to permit the operator to view all the previous claims for the patient. This information can then be used to accept this claim for payment or reject this claim as a duplicate.
Exact Matching record check
When the early re-test code has been supplied and verified to be correct the following check will be performed on the claim.
1.Using the patient details as above, a search of the central ophthalmic payments system is performed to see if any records exist for this patient. If any are found, the claim is rejected as a possible duplicate record.
Reasons for Rejection code 36 in response to Practice
Here are the reasons why this rejection code has been returned to the practice:-
1.The early re-test code has been omitted from the electronic claim.
2.The claim has been transmitted on a previous batch and has been submitted again on a new batch.
3.The patient has been seen by the practice too early, based upon their interval period.
4.The patient has seen another contractor recently and not informed the practice of this information, so the NHS sight test was completed by the practice in good faith. These claims can be viewed by using the Check Possible Duplicate Electronic Claims menu option, as detailed above.
5.A transmission batch, submitted from a Specsaver practice, of more than 150 claims has been sent for processing, and these claims are then re-sent on all further submissions until resolved by Specsavers IT support.
6.For better patient care, some practices perform a regular 6 monthly sight test on their registered children. However, the defined interval for children is currently set to one year and these claims will therefore be rejected as possible duplicates.