FORT HOOD
COMMUNITY SERVICES COUNCIL
AGENDA
22 January 2014
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Opening Remarks |
CSC Chair |
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Administrative Announcements |
Ms. Mary Fitzgibbon |
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Mary.l.fitzgibbon.civ@mail.mil |
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254-553-1593 |
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Presentations: |
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a.Volunteer of the Month October and November 2013
b.Fort Hood Family Housing Quarter of the Year
4.Old Business None
5.New Business
a.Fort Hood Tax Center
b.Tricare Service Center
c.Heart of Texas Goodwill Industries GoodJobs Grant
d.Hood Howdy Career Fair
e.Fort Hood Officers’ Spouses’ Club
Wild West Night
Ms. Diane Ross Diane.l.ross.civ@mail.mil 254-287-0348
MSG Ramon A. Manzano Ramon.a.manzano.mil@mail.mil 254-553-2309
CPT Michael Lyness Michael.j.lyness3.mil@mail.mil 254-286-5062
COL Patricia Darnauer Patricia.darnauer.mil@mail.mil 254-288-8001
Ms. Katie Martin Kmartin@hotgoodwill.org 254-634-0637
Mr. Harvey Dailey Harvey.dailey@us.army.mil 254-286-6684
Ms. Rebecca Hayes Beccasporch@gmail.com 404-662-1185
FORT HOOD
COMMUNITY SERVICES COUNCIL
AGENDA
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22 January 2014 |
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f. Thrift Shop Updates |
Ms. Kasey Sanders |
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Sandersd1@earthlink.net |
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254-458-4660 |
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g. Changes to Army Tuition Assistance Policy |
Mr. Mike Engen |
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Fort Hood’s Annual College Fair |
Mike.engen@us.army.mil |
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254-287-7329 |
6. |
Staff Updates |
CSC Chair |
7. |
Open Discussion |
CSC Members |
8. |
Proposed Agenda Topics for Next Meeting |
CSC Chair |
9. |
Closing Remarks |
CSC Chair |
Next meeting: 26 February 2014, 0930, Community Events and Bingo Center
If you have an agenda topic, please contact ACS at 553-1593 or usarmy.hood.imcom-fmwrc.list.community-services-council@mail.mil Topics must be received by the 3rd working day of the month.
Agency updates to the Community Information must be received two weeks prior to the CSC.
Fort Hood Community Information Sheet along with CSC handouts are available to download from the
ACS webpage at www.hoodmwr.com/acs.
FACT SHEET
OSJA
Mrs. LeeAnna George (286-5062)
9 January 2014
AFZF-JA-LA
SUBJECT: Fort Hood Tax Center ᄆ Tax Year 2013
1.PURPOSE: To provide information about the services offered by the Fort Hood Tax Center (FHTC).
2.FACTS: The FHTC is open from 21 Jan – 15 Apr 2014. The FHTC main information phone number is (254)
288-7995. Questions may be directed to the FHTC at (254) 288-7995 and (254) 287-3294.
a.Location. WE HAVE MOVED! The FHTC is located in the Fort Hood Consolidated Client Services building, building 13, on 52d Street (just West of the III Corps Headquarters Building). The FHTC has its own entrance at the back (West side) of the building.
Space is limited in the waiting room and tax preparation area. As such, please do not bring children with you when you have your taxes prepared. Children are not allowed in the tax preparation area and there are no facilities to care for them at the FHTC.
b.Hours. Hours of operation are Mon, Wed, Thu, & Fri, 0930-1700*, on Tue, 0930-1900*, and on Sat, 1000-1500*. The FHTC is closed on Sunday and all federal holidays. We will be closed on the training holidays on 14 Feb and 14 Mar, but open on 13 Mar. We will also be closed on the Saturday following a Friday training holiday (15 Feb and 15 Mar).
* We will accept clients for tax preparation up to one hour before the posted closing time.
c.Walk-in Service and Appointments. The FHTC provides tax assistance on a walk-in or appointment basis. Our first appointments will be 4 Feb and appointments may be scheduled beginning 28 Jan. Appointments may be made up to one week in advance.
d.1040EZ Drop-off. The FHTC has a 1040EZ drop-off program. These customers will complete the questionnaires, be screened, and provide all the necessary documents for tax return preparation. In two duty days, the client will need to return to the FHTC to sign the return we can electronically file it or to pick it up and mail in.
e.Eligibility & Services Offered. These services are FREE to all active duty military, Family members, and Retirees. Services offered include: (1) distribution of federal income tax forms; (2) assistance with and preparation of federal and state income tax returns; (3) electronic filing of eligible current year federal and state tax returns; and (4) direct deposit of refunds or automatic debit of tax owed.
f.What is Required? FHTC taxpayers need to bring with them all tax-related documents, including income information such as W-2 forms, 1099 forms, records of child-care expenses and child-care provider information,
power of attorney (if spouse is unavailable), and a social security card for each Family member shown on the return. Powers of attorney must specifically state ‘for income tax’ and for which tax year the agent is allowed to file. For direct deposit of refunds or electronic debit of amount owed, you must provide the routing number and
account number to the banking facility, as well as the type of account (an account card or a check that we can make a copy of are highly encouraged ᄆ we cannot accept deposit slips).
g.Limitation of Services. Unfortunately, there are limitations regarding the tax services the FHTC can provide (1) Rental property ᄆ Assistance is provided for up to three rental properties. A multi-family residence counts as the number rentable units it has. (2) Sale of stock ᄆ Assistance provided for up to 10 stock sales. If
the 1099-B has a roll-up of totals, we will enter the total and print out the return for the taxpayer to mail in to the IRS. (3) Self-Employment/Personal Business ᄆ Returns with self-employment income or for businesses are not prepared. An exception is made for childcare providers who are located on Fort Hood and are registered Family Child Care providers. Any other individuals with self-employment or a personal business must prepare their own Schedule C or seek assistance elsewhere. If a Schedule C is prepared, the FHTC will enter the figures provided by the taxpayer and retain the Schedule C with our records.
h.Tax Briefings. The Post Tax Officer (PTO) is available to provide briefings to units, Family support groups or similar organizations on basic tax information and FHTC operations. Call 254-288-5036 to schedule a briefing.
i.State Taxes. State tax returns will be prepared if the information is completed on the FHTC questionnaire. All state returns must be mailed in due to new e-file requirements for most states. When the return is ready, we will send you an e-mail informing you of the return status, therefore please ensure that you provide us with a legible e-mail address.
i.Prior Year Taxes. The separate Fort Hood Tax Office will prepare prior year state tax returns, amendments, returns for years 2011 and earlier, as well as assist with responding to correspondence from the IRS or a state tax authority by appointment. Call 288-5040 to schedule an appointment.
QUALIFYING FOR COMBAT ZONE TAX BENEFITS
1.PURPOSE: To provide information on the various tax benefits afforded to Soldiers who serve in a Combat
Zone (CZ), Qualified Hazardous Duty Area (QHDA), or area “in direct support” of a combat zone.
2.What are the current CZs? For tax year 2013, there are three current operations designated CZs: (a) Executive Order 12744 designates the Persian Gulf, Red Sea, Gulf of Oman, Gulf of Aden, the Arabian Sea north of 10 degrees north latitude and west of 68 degrees east longitude, Iraq, Kuwait, Saudi Arabia, Oman, Bahrain, Qatar, and the United Arab Emirates and the airspace above these locations as a CZ effective 17 Jan 1991. (b) Executive Order 13119 designates the former Federal Republic of Yugoslavia (Serbia/Montenegro), Albania, the Adriatic Sea, the Ionian Sea north of the 39th parallel and the airspace above these locations as a CZ effective 24 Mar 1999. (c) Executive Order 13239 designates Afghanistan/airspace as a CZ effective 19 Sep 2001.
3.What are the benefits of serving in a CZ, QHDA, or “in direct support” of a CZ? The most significant benefits include: (a) Providing a 180-day extension after departing the combat zone for filing, paying, and performing certain other tax related acts, plus the possible addition of extra days. The deadline is extended for every day left in the filing season when the Soldier entered the CZ/QHDA. These provisions apply to spouses, certain civilians in the combat zone in support of the U.S. Armed Forces, such as Red Cross personnel, accredited correspondents, and civilian personnel acting under the U.S. Armed Forces direction. (b) IRC § 112 - Allows enlisted Soldiers and warrant officers (but not civilians) to exclude from gross income all compensation
received during the months spent in a CZ/QHDA. Commissioned officers can exclude up to the highest enlisted Soldier’s pay ($7,738.80) plus the hostile fire pay amount ($225.00) (for 2013 the maximum amount is
$7,963.80 per month). If a Soldier spends any part of a month in the CZ/QHDA, compensation for that entire month is excluded. The Soldier’s servicing finance office must be notified of service so that the Soldier’s W-2 accurately reflects excluded pay. (c) Other potential benefits are IRC § 2(a)(3) (special rule for “surviving spouse status” if MIA service member is later determined to be deceased); IRC §692 (death in a CZ results in
tax free wages); IRC §4253(d) (exempts from excise tax toll telephone calls originating from a CZ); and IRC §6013(f)(1) (allows surviving spouse to file a joint return if service member is MIA). Additional benefits may apply if a Soldier is hospitalized due to injury or disease occurring in the combat zone.
4.IRS Changes Affecting Activated/Deployed Reservists and Active Duty Soldiers
(a)CZ/QHDA/ “direct support” of CZ excluded income may be included to allow Earned Income Credit (EIC).
The IRS now allows the inclusion of excluded combat pay for purposes of determining a Soldier’s eligibility for and amount of EIC. (b) IR-2006-152 allows activated reservists to withdraw payments from their individual retirement accounts, 401(K) plans, and 403(b) tax-sheltered annuities without having to pay the early withdrawal penalty. (c) The Heroes Earned Retirement Opportunities (HERO) Act, signed into law on Memorial Day 2006, allows taxpayers to count tax-free combat pay for purposes of determining whether they qualify to contribute to a Roth or traditional IRA.
AUTHENTICATION: COL Richard W. Rousseau, SJA Initials: RWR DATE: 9 Jan 14
TRICARE |
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This overview provides a snapshot of TRICARE service and support resources offered through a variety of convenient Internet options and toll-free call centers.
Visit the “I want to … ” section at www.tricare.mil to:
ウᆲEnroll in or Purchase a Plan |
ウᆲChange Your Primary |
ウᆲFile or Check a Claim |
Care Manager |
ウᆲView Referrals and |
ウᆲSee What’s Covered |
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Prior Authorizations |
ウᆲCompare Plans |
ウᆲFind a Doctor |
ウᆲManage Prescriptions |
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… AND MORE |
TRICARE Regional Contractors
Regional contractors work with the Department of Defense to administer the TRICARE medical benefit.
STATESIDE
North Region
Health Net Federal Services, LLC 1-877-TRICARE (1-877-874-2273) www.hnfs.com
South Region
Humana Military, a division of Humana Government Business 1-800-444-5445 Humana-Military.com
West Region
UnitedHealthcare Military & Veterans 1-877-988-WEST (1-877-988-9378) www.uhcmilitarywest.com
OVERSEAS
TRICARE Overseas Program (TOP)
International SOS Assistance, Inc. www.tricare-overseas.com
TOP Regional Call Centers
Eurasia-Africa
+44-20-8762-8384 (OVERSEAS) 1-877-678-1207 (STATESIDE)
Latin America and Canada
+1-215-942-8393 (OVERSEAS) 1-877-451-8659 (STATESIDE)
Pacific (Singapore)
+65-6339-2676 (OVERSEAS) 1-877-678-1208 (STATESIDE)
Pacific (Sydney)
+61-2-9273-2710 (OVERSEAS) 1-877-678-1209 (STATESIDE)
This overview is NOT all-inclusive. For additional information, please visit www.tricare.mil. |
December 2013 |
KEEP YOUR DEERS INFORMATION UP TO DATE!
The key to receiving timely TRICARE benefits is keeping your information in the Defense Enrollment Eligibility Reporting System (DEERS) up to date.
www.tricare.mil/deers
You have several convenient options for updating DEERS: ウᆲ milConnect: http://milconnect.dmdc.mil
ウᆲ Verify and update your DEERS information. ウᆲ Learn about your other military benefits.
ウᆲ Learn more about how to log on to milConnect at https://myaccess.dmdc.osd.mil.
ウᆲ 1-800-538-9552 or 1-866-363-2883 (TDD/TTY ) ウᆲ 1-831-655-8317 (FAX)
Find a local identification card-issuing facility: www.dmdc.mil/rsl
TRICARE PROGRAM COSTS
Health care costs vary depending on your TRICARE program option. Get the latest TRICARE cost information including dental and pharmacy costs.
www.tricare.mil/costs
TRICARE COVERED SERVICES
Get details about TRICARE coverage, limitations, and exclusions.
www.tricare.mil/coveredservices
GETTING CARE
Find a doctor: www.tricare.mil/providerdirectory
Military hospital and clinic appointments online: www.tricareonline.com
Military hospital and clinic locator: www.tricare.mil/mtf
TRICARE Programs and Resources
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TRICARE Pharmacy |
www.tricare.mil/pharmacy |
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Program |
www.express-scripts.com/TRICARE |
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Express Scripts, Inc. |
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1-877-363-1303 |
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TRICARE Active |
www.tricare.mil/addp |
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Duty Dental |
www.addp-ucci.com |
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Program |
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1-866-984-2337 |
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United Concordia |
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Companies, Inc. |
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TRICARE Dental |
www.tricare.mil/tdp |
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Program |
www.metlife.com/tricare |
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MetLife |
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1-855-638-8371 (STATESIDE) |
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+1-855-638-8372 (OVERSEAS) |
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TRICARE Retiree |
www.tricare.mil/trdp |
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Dental Program |
www.trdp.org |
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Delta Dental of |
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1-888-838-8737 |
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California |
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TRICARE For Life |
www.tricare.mil/tfl |
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Wisconsin |
www.TRICARE4u.com |
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Physicians Service |
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1-866-773-0404 |
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Continued |
www.tricare.mil/chcbp |
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Health Care |
Humana-Military.com |
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Benefit Program |
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1-800-444-5445 |
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Humana Military |
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US Family |
www.tricare.mil/usfhp |
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Health Plan |
www.usfhp.com |
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1-800-748-7347 |
Tobacco-Cessation Resources
North Region Smoking Quitline: 1-866-459-8766
South Region Smoking Quitline: 1-877-414-9949
West Region Smoking Quitline: 1-888-713-4597
TRICARE Web site: www.tricare.mil/tobaccocessation
Ucanquit2 Web site: www.ucanquit2.org
TRICARE University
Learn more about TRICARE—take the free public course online: www.tricare.mil/tricareu
ADDITIONAL RESOURCES
TRICARE Contacts: www.tricare.mil/contacts
TRICARE SMART Site (view/download TRICARE materials):
www.tricare.mil/smart
Claims: www.tricare.mil/claims
Enrollment: www.tricare.mil/enroll
Forms: www.tricare.mil/forms
Frequently Asked Questions: www.tricare.mil/faqs
Behavioral Health Care: www.tricare.mil/mentalhealth
Reserve and Service Member
Support Office, Great Lakes: 1-888-647-6676
Customer Service Community Directory:
www.tricare.mil/bcacdcao
National Suicide Prevention Lifeline: 1-800-273-8255
Military OneSource: www.militaryonesource.mil
Report Fraud and Abuse:
Web site: www.tricare.mil/fraud
E-mail: fraudline@tma.osd.mil
TRICARE is a registered trademark of the Department of Defense, Defense Health Agency. All rights reserved.
TRICARE Service Center (TSC)
Initiative ᄆ April 1, 2014
Beneficiary Education
TSC Initiative Background
TRICARE Service Centers began with TRICARE nearly 20 years ago. Walk-in service is antiquated in the age of “fingertip” self service
Few if any commercial health plans offer walk-in service
All TSC walk-in services can be accomplished by mail, phone or online
TSC Initiative to eliminate walk in service proposed in a Report to Congress dated June 27, 2013 as a business process reengineering initiative of the new Defense Health Agency (DHA)
Result: Walk-in service no longer needed in U.S.
Walk-in service ends as of April 1, 2014 in 50 U.S. states
Overseas TSC walk-in service remains in place due to unique nature of
the overseas environment
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Our Message to You
The majority of customer service visits to TSCs concern in/out processing, billing, enrollment, changing a Primary Care Manager (PCM), general information on benefits and plans, or referrals
All can be resolved through existing Web sites, mobile applications and toll free call centers as well as through the U.S mail
Walk-in service no longer provided as of April 1, 2014 in the U.S. but remains overseas
TSC initiative does not affect TRICARE benefits or health care delivery
DoD must control costs ᄆ walk-in service is the MOST expensive option
Ties in with “Go Green” and other e-mail Initiatives |
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