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Statement of Work (SOW)- Attachment #1

Guard Services Requirements

Table of Contents

1Introduction

1.1Use of Acronyms

1.2General Information

1.3Information Regarding FPS

2Transition

2.1Transition Phase-in

2.2Transition Phase-out

2.3Conferences and meetings

3Authority and Jurisdiction, Permits, Licenses and Adherence to Laws

4Qualifications of Personnel

4.1General Qualifications

5Quality Control

5.1Vendor Provided Quality Control

5.2Government Provided Quality Control

6Services Required – Non-Supervisory Security Guards

6.1Order of Precedence

6.2Security Guard Post Assignment Record

6.3Typical Duties

6.4Contract Security Guard Duty Register (DHS 139)

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7Key Personnel

7.1Contract Manager

7.2Supervisor

8Work Scheduling Procedures

9BPA Guard Labor Category

10.1BPA effort Required – Productive Hours

10.2BPA Effort Required – Supervisory Hours

10.3BPA Effort Required – Reserve Security Guard Force

11 Training

11.1General

11.2Training requirements by Position

11.2.1Security Guards

11.2.2Supervisors

11.3Written Examination

11.4Weapons Training and Qualifications

11.4-1 Annual Firearms Re-Qualification

11.5Minimum Age for Firearms Licensing

11.6FPS Specific Training

11.7Government Provided Magnetometer / X-ray Training

11.8CPR / AED / First Aid Training

11.9Other Special Training

11.10Training of Replacement Employees

11.11Schedule of Provided Training and Testing

11.12Government Provided Training – Failure to Attend

11.13Training Waivers

12.1General

12.2Medical Standards

12.3Physical Demands

12.4Initial and Recurring Screening for Illegal Drugs

12.5Government Requested Screening

13Conduct of Vendor Personnel

14Contract Employee Reinstatements

15Government and Vendor Provided Property

15.1Government Furnished Property General Information

15.1-1 Use of Government Property

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15.1-2 Accountability of Government Property

15.1-3 Safeguarding Government Property

15.2Vendor Furnished Property

15.2-1 Vendor Furnished Property General Information

15.2-2 Equipment

15.2-3 Uniforms

15.2-4 Supplementary Equipment

16Regulations, Handbooks and Other Applicable Documents

17Security Guard Certification / Security Requirements

17-1 General

17.2Security Management

17.3Suitability Determination / Enter on Duty Decision

17.4Suitability Adjudication

18.1Background Investigations

18.2Access to Classified Information (Vendor)

18.3Continued Eligibility

19.Vendor’s Personnel Filing System

20.Performance Evaluation

21.Personal Appearance and Grooming Standards

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1.Introduction

1.1Use of Acronyms

This Solicitation/BPA contains numerous acronyms. Whenever a new term is introduced in the Solicitation/BPA that will be referred to by an acronym, the acronym will appear next to the term in parentheses (). The acronyms that will appear in the Solicitation/BPA are listed below for easy reference:

1.2General Information

This is a Statement of Work (SOW) for Department of Homeland Security (DHS) Federal Protective Service (FPS) Solicitation/BPA number HSCEE3-08-Q-00001

As an integral component of the FPS security effort, the Vendor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, and files necessary to accomplish security guard services as described and required in this SOW

.The Vendor shall perform to the standards required in this BPA and will be expected to work closely with FPS representatives throughout the duration of the BPA.

Where the Government identifies and references specific Solicitation/BPA Section numbers, that reference refers to that Section in its entirety, including every subsection

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having the same letter and/or letter-number prefix. For example, a reference to the requirements of “Section C” includes all of Section C. Similarly, a reference to Section 7 includes Sections 7.1, 7.2, and so on, through the last subsection identified with a prefix of “7.”

1.3Information Regarding FPS

FPS is the security and law enforcement component of the Department of Homeland Security, Immigration and Customs Enforcement. FPS is responsible for protecting federally owned or leased facilities. FPS ‘s mission is to provide a safe environment in which Federal agencies conduct their business without fear of violence, crime or disorder.

Contract security guards have a crucial and highly visible role in support of FPS’s mission. They are usually the first (and sometimes only) contact visitors have with the Federal community, and they are usually the first line of defense in a federally controlled facility. Visitors and federal employees perceive the contract Security Guards to be an integral part of the FPS mission. It is crucial that the Vendor ensure that their employees realize the importance of their role, and perform their duties courteously and professionally at all times.

2Contract Transition

2.1Transition Phase –In

A smooth and orderly transition between the Vendor and the predecessor Vendor is necessary to assure minimum disruption to vital Vendor services and Government activities.

The Vendor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Vendor’s employees. The Vendor may notify the predecessor Vendor’s employees that the Vendor will be assuming services upon the BPA start date and may distribute business cards, employment applications, brochures, and other company information to the predecessor Vendor’s employees while they are on duty, provided that there is no interference with the Contract employee’s assigned duties (e.g., during “off hours” or during relief or lunch breaks). However, the Vendor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor Vendor’s employees while they are on duty.

The Vendor shall provide a transition plan with 5 working days after BPA award. The transition plan shall include:

A strategy for implementing supervisory functions,

The process for transitioning predecessor employees,

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Equipment inventory (radio & phone) and maintenance plan,

Weapons Inventory and employee assignment

Communication plan

Relief and break plan

A plan for establishing a reserve force and the current status of staffing levels,

A progress report on obtaining permits, licenses, and registrations,

A status report on submitting applications for personnel clearances,

A strategy for training including schedules, locations, coordinating with FPS monitors, and class staffing levels

The government will allow a minimum of 60-day start up from the time of the award of the base task call to the initial start of performance.

2.2Phase-Out of BPA and Continuity of Services

The vendor shall provide a list with the total number of employees performing on the BPA with any applicable suitability and certification expiration dates when requested by the CO in preparation for a new solicitation for follow-on services. Prior to BPA expiration and after a follow-on BPA is awarded; the Vendor shall exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor vendor.

After a new BPA is awarded, the vendor shall disclose necessary personnel records sufficient to allow the successor vendor to conduct interviews for possible transition (if the vendor is not awarded the successor BPA). These records shall be provided to the successor at least 45 days prior to date of BPA expiration. If any incumbent employees are selected by the successor and are agreeable to the change, the incumbent vendor should cooperate to grant the employees release at a mutually agreed date.

As part of the closeout process, the vendor shall, within 30 days of the final day of performance, turn over all incumbent officer training, medical, suitability and security records to the COTR / Inspector as stated in paragraph 19A, 1 thru 17. Failure to do so shall result in a 10% withholding of final payment until this action is accomplished.

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