Mobile Banking M Bob Form PDF Details

In today's world, where digital banking has become a necessity rather than a luxury, the Mobile Banking M Bob form by the Bank of Bhutan Limited represents a significant step towards modernizing banking services in Bhutan. This registration form is crucial for customers looking to subscribe to mobile banking (M-BOB) and internet banking (BOBNET) services offered by the bank. It caters to both individual customers and merchants by requiring details such as name, contact information, and account details, ensuring that transaction rights mirror the account's operation mode. The form is comprehensive, covering account modes like Single, Either or Survivor, and Authorized Signatory, emphasizing the need for mutual consent in joint accounts or when an authorized signatory applies. Furthermore, it lists available services, including account viewing and fund transfers among others, while setting clear terms for usage, security, and compliance. Merchant customers are also considered, showing the bank's intention to support various user needs. By agreeing to the terms stated in the form, customers bind themselves to a legal agreement with the bank, underlining the importance of understanding these terms fully. This form not only simplifies access to banking services but also highlights the responsibilities and expectations from both the bank and its customers, marking a move towards accessible, secure, and efficient banking for all.

Form NameMobile Banking M Bob Form
Form Length3 pages
Fillable fields0
Avg. time to fill out45 sec
Other namesbob account update online, online mbob registration form, mbob bob bt, mbob registration form

Form Preview Example


Registration Form A






(Incorporated under Company Act of the Kingdom of Bhutan, 2000)








Individual Customer/Merchant

The Branch manager




Dear Sir/Madam,

I/we wish to subscribe to the BOBNET/M-BOB offered by the BoBL for my/our below mentioned Account(s) for which the mode of operation of the account(s) is Single/Either or Survivor/Authorized signatory. Authorized signatory applicant should get fresh written consent from the account holder.

*Name: with Salutation (Mr/Mrs/Dr/Dasho….)

*E-Mail ID:

___________________________________*Mobile No.______________________ Tele Phone No._______________*CID/Permit No._____________________

*Date of Birth: ____________________________. *Present Address: _________________________________________________________________________


General Conditions:

1.The account number and customer details shall be as per the BoBL CBS system records.

2.Transaction rights are strictly as per mode of operation registered in the BoBL records.

3.Fund transfer facilities shall be provided to only in accounts where the mode of operation is SOW, EOS and authorize signatory/AUS (provided, applicant produces fresh written consent from account owner). Both the A/C holder name shall be mentioned in the application forms in case of joint account.

4.The below services shall be available for only CASA (SB & CD/OD), Deposit (FD & RD) and Loan accounts.

5. The elo ser i es shall ot e a aila le to Thu I pressio

usto er.










*A/C No (Please mention the New A/C No. of your A/C, if you wish, you can



Mode *CIF No. (To filled by Branch Official)


mention all your account with BOB, eg: SB, CD, RD, FD, LOANS).








(Primary CIF)












(Secondary CIF)












(Secondary CIF)












(Secondary CIF)

**SOW Sole Owner / AUS Authorized Signatory / EOS Either or Survivor/AOS-Anyone or Survivor /JAF-Joint and First (the first account holder along with any other signatory)/JAO-Joint and Other (any of the two can sign jointly).

*To avail the services, please Tick the appropriate service provided in the Box given below.


1. View only

2. Fund Transfer




Pls. fill up the separate form (D) for this facility


1. M-BOB




1.View only Services: (Balance Inquiry, Account summary, Account Activity, Cheque Book request, Cheque Status, etc.)

2.Fund Transfer Services: (Own accounts/Third party funds transfer, opening term deposit, Loan repayment, utility bill payment and bulk upload.)

3.SDMC: Single Debit Multiple Credit and SDSC: Single Debit Single Credit.

4.M-BOB: Customer availing M-BOB services will have access to all the features available in the services.

* For M-BOB please fill in the following






I/we would like to receive my User ID, Password by



& Transaction PIN by



I am a Merchant



No. If Yes, please specify the account number to be used for transaction __________________________________________

I/we, hereby apply to the BoBL BOBNET/M-BOB Services and declare that the information provided herein is true and correct to the best of my/our knowledge and ability. I/we agree that BoBL reserves the right to accept or reject my/our application without assigning any reason, whatsoever. I/we, hereby-, irrevocably authorize BoBL to debit from my/our above mentioned account for the settlement of transaction amount by utilization of BoBL BOBNET/M-BOB Banking services, provided in the above name including any charges, if any, that BoBL shall levy and also agree to undertake full liabilities for all the charges/service fees/BOBNET/M-BOB applicable for use of the service together with any further sum to which you may be entitled in respect of the transactions. I/we also acknowledge and confirm that I/we have read and understood the terms and conditions clearly governing the use of BoBL BOBNET/M-BOB banking services and its consequences mentioned herewith/back side of the application form and agreed to abide by them unconditionally. In the event of my/our failure to abide by the terms and conditions stipulated herein, I/we agree irrevocably to compensate the BoBL and its Branches for any loss incurred or to be incurred in future. I/we shall inform BoBL upon change of mobile number.


APPLICANT’S SIGNATURE* (Affix Legal stamp)



Sig atu es, a

ou t o. a d a es of the appli a t s ve ified a d fou d as pe Ba k’s e o ds. Re ui ed se vi es a e e a led at the account level.

Recommended and Permitted for providing BOBNET/M-BOB/Alert services.

Application Received Date*:________________________________________________ * Branch Seal________________________________________________

CUSTOMER USER ID*_____________________________

*Created By: Name & Signature_________________________________________*Approved By: Name & Signature ____________________________________



*NAME: ____________________________________________


Bank of Bhutan Limited, Post Box No. 102, Babesa, Thimphu, Bhutan, PABX: +975‐2334333, Fa : +975‐2335784, Toll free contact center at 1095

These terms and conditions specify the rights and duties of a customer (you) and the BoBL (us) in connection with your use of the service. All the terms and conditions form the part of the Agreement with the signing of this application by the customer and BoBL. These terms and conditions are legally binding upon the customer. Therefore, it is important to read them carefully before you sign and execute the application. These terms and conditions supersede all earlier terms and conditions relating to the service, if any, except where we advise you otherwise. The terms and conditions apply to the individual accounts and company accounts that you may access while availing the service. If there is a conflict between the terms and conditions of this Agreement and any other relevant terms and conditions, these new terms and conditions shall prevail. These terms and conditions relate to:
1. Individual accounts in your sole name; and
2. Joint accounts but only if these may be operated by a single signing authority;
3. Business and corporate accounts (collectively "eligible accounts"). Account holders who do not have an account for these purposes may nonetheless make account enquiries.
By submitting the "I agree" button, for these terms and conditions at the time of login, you agree to be legally bound by the same and legally liable of any consequence therof. These terms and conditions are subject to change from time to time. Any changes shall be notified to you online/written.


3. Further, the BoBL may also publish notice of general nature on its website, which is applicable to all customers. Such notices shall have the same effect as a notice serviced individually to each customer.

The requirements as prescribed by BoBL for the purpose of due authentication shall be complied and confirmed by the customer, which shall be as hereunder. The customer hereby agreed to conform to the prescribed authentication procedures and security measures required for transactions and shall undertake all reasonable measures to ensure that the login/transaction password is not revealed to any third party, whatsoever. If there is misuse of any facility or service and then loses money from his/their account, it shall be his/their own liability and the BoBL shall not bear any losses whatsoever. If you do not agree to any of these terms and conditions, you are not obliged to sign and execute this document.

The various compliance in respect of customers are:

1. Herein after the Internet Banking shall be called as BOBNET and Mobile Banking is called as M- BOB.

2. The Customer shall be allotted User ID, Login Password and Transaction PIN by the BoBL in the first instance wherever applicable. The user shall be required to change the Login Password assigned by BoBL on accessing the BOBNET/M-BOB services for the first time after his/her/its agreeing to the terms and conditions for BOBNET/M-BOB. As a safety measure, the user shall change the Login Password as frequently as possible thereafter or as and when the system requires for the same (which shall be 180 days from the last change) whichever is earlier. In addition, BoBL may at its discretion advise the user to adopt such other means of authentication as it may deem fit.

3.The customer shall be bound by the instructions he/she has initiated in the BOBNET/M-BOB, making it clear that the Bank does not have any liability when his/her instructions using the Login /Transaction/SMS Password are carried out. That is the BoBL is in order in carrying out the instructions of the customer on BOBNET/M-BOB, relying on the Login/Transaction/SMS Password and any transaction thus carried out by the BoBL shall be deemed to have been duly authenticated/authorized by the customer.

4. The customer understands and agrees that the transaction pin is for the purpose of authenticating the transaction and shall have same effect as the specimen signature of authorized signatory of the customer and the customer shall be bound by the transactions initiated by the use of transaction pin. .

5. In case the user forgets the Password, a new Password may be obtained from the BoBL against a formal written request. Such replacements shall not be construed / deemed as the commencement of new contract. In such an event the BoBL shall provide the new Password within a reasonable period. However, till such time no transactions shall be made.

6. The customers are totally responsible and all exercise due care in respect of confidentiality/safekeeping/secrecy of the Login Password /Transaction pin and User ID. If third party gains access to the service in the customer accounts, the customer shall be fully and totally responsible and shall indemnify the BoBL against any liability, cost or damages arising out of claims or suits by such third parties based upon or relating to such access and use.

7. The customer shall refrain from accessing the resources of the BoBL for BOBNET/M-BOB from public locations like browsing centers which are susceptible for hacking of passwords and other misuse. In any such case, the customer shall be responsible and indemnifies BoBL against any liability, costs and damages arising out of such hacking or misuse.

8. The customer shall not attempt to access the information and other details stored with BoBL through any means other than the Internet/Mobile Banking services provided. The customer shall also ensure that unauthorized persons do not access his/her/their/its account(s). In case the third party succeeds in getting an order against the BoBL from the court, forum, etc., due to violation of the above by the customer, then the customer agrees to indemnify the BoBL for the loss caused to the Bank by such violation.

9. The User desirous of availing BOBNET/M-BOB shall either be the account holder and sole signatory or authorized to act independently in case of a joint account. The other joint account holders shall expressly agree with the arrangement and give their consent for: All transactions arising from the use of BOBNET/M-BOB in the joint accounts shall be binding on all the joint account holders, jointly and severally. The Bank shall in no way be liable for any loss/damage whatsoever that may be incurred or alleged to be incurred by the other joint holder in such an event.

10. In case of accounts opened for and on behalf of minors, the natural guardian shall undertake to give all instructions relating to the operation of the account and further undertake not to reveal the User ID, Password, M-PIN and T-PIN to the minor, which if done so will beat that account in case if the account is operated by the minor. In such an event the transaction will be deemed to have been undertaken by the guardian.

11. The BoBL shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the User’s a ou ts hether i si gle a e or

joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the BOBNET/M-BOB service extended to and/or used by the customers/users.

12. BoBL shall not be responsible, if the system do not pass the transaction on the transaction date due to system problem and if the payment confirmation is successful in the confirmation page but transaction failed at backend.


The method of giving notice by the BoBL and the customer are as under:

1. Electronically to the mail box of either party.

2. In writing by delivering them by hand/post/courier/fax/email to the last address given by the customer and in the case of BoBL to the Relatio ship Ma ager to ho the usto ers’

account is linked or to the Branch/s where he/she is maintaining account.


The BoBL reserves the right to charge and recover from the user, service charge for providing the BOBNET/M-BOB service (including but not limited to the right of charging the user for the use of funds transfer). The user hereby authorizes BoBL to recover the service charge by debiting from one of the accounts of the user or by sending a bill to the user who shall be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charge by the BoBL in a manner as the BoBL may deem fit along with such interest, if any, and/or suspension of the facility of BOBNET/M-BOB without any liability to the BoBL.


The customer can request for issue of a cheque book and after 24 hours he/she has to collect it from his/her branch respectively.


The Service shall usually be available for use at the times given in the User Guidance or at other times notified to you. You accept, however, that routine maintenance requirements, excess demand on the systems and circumstances beyond our control may mean it is not always possible for the Service to be available during its normal operating hours. In connection with the Service, we are entitled at any time to:

1. Change the mode of operation; or

2. Add to, remove or otherwise change, end or suspend any of the facilities available; or end the Service.

If we decide to change or end the Service, we shall try to give you prior notice. We will in no way be liable in case of such termination / end of service and / or for any loss caused / suffered in this regard.


The customer hereby agrees to use the website, M-BOB app and USSD strictly for his/her/their/its internal use and not for any illegal purpose or in any manner inconsistent with the terms and conditions. The customer agrees not to use, transfer, distribute or dispose of any information contained in the website, M-BOB app and USSD in any manner that could compete with the business of BoBL or otherwise is against the interests of BoBL. The term of the BOBNET/M-BOB services and to comply with all reasonable written requests made by BoBL and other parties of context, equipment or otherwise to protect their and other parties contractual, statutory and common law rights in the website. The customer agrees to notify BoBL in writing promptly upon becoming aware of any unauthorized access or use of the website by any party or any claim that website infringes upon any copyright, trademark or contractual, statutory or common law rights. The customer is allowed to download and retrieve data from the website M-BOB app and USSD on his/her/their/its computer screen/Mobile Phone (handset), print individual pages on paper, photocopy and store such paper in an electronic form on desk for his/her/their/its exclusive personal use only. The customer further acknowledges that all the intellectual property in the website, M-BOB app and USSD and the service provided continues to vest with BoBL and the customer shall not claim any right hereafter.


The customer specifically agrees to hold BoBL harmless from any and all claims and agrees that BoBL shall not be liable for any loss, actual or perceived, caused directly or indirectly by government restriction, market regulation, war, strike, virus attack, equipment failure, communication line failure, system failure, data corruption, security failure on the internet,

unauthorized access, hacking, theft or any problems technological or otherwise or other o ditio e o d BoBL’s o trol, that ight pre e t the usto er fro e teri g or BoBL

from executing an instruction, order or direction. Customer further agrees that customer will not be compensated by BoBL for the orders, instructions or directions which could not be executed.


The customer agrees that he/she/they/it shall be able to exercise the right to close the account(s) with BoBL, only if there is no obligation pending to be met by the customer towards BoBL.


I, we hereby agreed to submit in writing to the BoBL about the banking facilities linked to the account while legally transferring the authority to another person/party to operate the account. If I, we fail to notify the same to the BoBL in writing, any consequences thereof shall be my/our own risk and liability whatsoever.


The customer hereby acknowledges and agrees that any rights not expressed herein are reserved. The customer also agrees that the terms and conditions are subject to change from time to time and all the customers shall be automatically bound by such changes, irrespective of the time taken in displaying on the net. In the event of failure to intimate the same, the BoBL shall not be responsible for any action by the user whose authority has been revoked by the Customer.


The duties of customers under these terms and conditions shall continue to be in full force and effect, notwithstanding the termination of the BOBNET/BOBSMS/M-BOB Services. The termination of the services shall be without prejudice to any accrued right of BoBL.


The facilities granted under BOBNET/M-BOB services to customer/user are not transferable under any circumstances by BoBL without the prior written concern of the account holder.


Any dispute arising between the parties hereto in connection with the validity, interpretation or implementation of this agreement, the matter shall be resolved mutually to the extent possible. If a mutual resolution is not possible, the matter shall be referred to Royal Court of Justice, Bhutan.


In case the user does not use the services for a period exceeding 90 days, the Bank will have the right to revoke such inactive account.


The user shall upon making the utility payment or bulk upload, crosscheck/confirm their

pa e t or upload fro Bill Pa Vie a d Bulk File Vie

e u respe ti el i BOBNET

banking as given in the user manual.

Sig atu e:…………………………………………………Date:……………………………

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