Trec Complaint Form – Fill Out and Use This PDF

Under I WISH TO FILE A COMPLAINT AGAINST: (check all that apply), check Real estate broker or sales agent, Unlicensed activity, Inspector, Approved education provider, Easement/Right-of-Way Agent or Timeshare plan.

The Commission investigates complaints about real estate brokers and sales agents, real estate inspectors, approved education providers, timeshare plans, unlicensed activity and easement/right-of-way agents.

The Commission DOES NOT investigate complaints about mortgage companies, new home builders, title companies, sellers or buyers who are not also licensed, commission or other disputes between license holders, or anything not within the Commission's jurisdiction.

Complaints the Commission investigates: those four years old or LESS. Complaints the Commission DOES NOT investigate: those MORE than four years old.

Under MY CONTACT INFORMATION:, enter your Name, Address, Zip, City, State, Email Address, and Work, Home, Fax and Cell phone numbers.

Under INFORMATION CONCERNING THE PERSON OR COMPANY AGAINST WHOM YOU ARE COMPLAINING:, enter the Person's Name, Company Name, Physical Address, Zip, State, City, Phone Number(s) and License Number or Registration Number (if known).

Check YES or NO for DOES YOUR COMPLAINT ALLEGE OR DEAL WITH ADVERTISING ISSUES?

Check YES or NO for HAVE YOU FILED A COMPLAINT AGAINST THIS PERSON OR COMPANY WITH ANOTHER AGENCY? If YES, enter the agency under IF YES, WHICH AGENCY? and the action under WHAT ACTION HAS BEEN TAKEN BY THE OTHER AGENCY?

Enter the DATE(S) OF TRANSACTION.

Under COMPLAINT DETAIL, list the facts of your complaint in the order of their occurrence, starting with the earliest date and working forward. Attach additional sheets as needed.

Include any notification you may have sent to the company or license holder regarding this complaint and any resolutions attempts made.

List the NAME(S), ADDRESS(ES), AND PHONE NUMBERS(S) of any WITNESS(ES) who have information concerning the subject matter of your complaint.

Under RELEVANT DOCUMENTATION CHECKLIST: (check all that are enclosed), check Sales contract (front and back), Lease/rental agreement (front and back), Listing/management agreement, Disclosure statement(s), Closing statement (HUD 1) or Closing Disclosure form (TRID - TILA-RESPA Integrated Disclosure), Multiple listing service (MLS) printout(s), Appraisal(s), Inspection report(s), Photograph(s) - color photographs preferred, Advertising, Repair bill(s), Receipt(s), Canceled check(s) (front and back), Monthly statement(s), Correspondence, including demand letter(s) and e-mail(s), Judgment/civil lawsuit document(s) or Other (describe):.

Do not send original documents with the complaint--send copies only.

A signature is required for TREC to open and process your complaint. In the SIGNATURE BLOCK, sign at SIGN and enter the Signature Date.

Texas law provides that complaints cannot be accepted or processed if not signed.

You certify that the information contained here and all enclosed documents are true and correct to the best of your knowledge, and you understand that your complaint is not anonymous.

Your identity on the complaint form will initially be protected, but TREC cannot protect it throughout the entire complaint process.

You understand that a copy of your complaint is available to the person or company against whom it is filed, that you may be required to testify at a hearing, and that a copy of your complaint and accompanying documentation is subject to public inspection.

You understand that neither TREC nor any of its officers or employees can act or will act as your legal representative or attorney at anytime, and that you are encouraged to retain separate legal counsel.

Mail or email your complaint to TREC at the address listed on the complaint form. You will be notified that your complaint has been received. If an investigation is opened, each person against whom the complaint is filed will receive a copy of the complaint. After the investigation is concluded, the information obtained will be reviewed to determine whether there is sufficient evidence to take disciplinary action for a violation of the applicable statute or the Commission's rules. Disciplinary action could include a formal reprimand, the suspension or revocation of a license, payment of an administrative penalty, or other appropriate action. Investigations and the disciplinary process differ in complexity and duration, so providing a time of completion is not possible.

TREC Enforcement Division, P.O. Box 12188, Austin, TX 78711-2188, 512-936-3005, www.trec.texas.gov, via email: enforcement@trec.texas.gov.