Trec Complaint Form – Fill Out and Use

Standards & Enforcement Services P.O. Box 12188

Austin, TX 78711-2188

512-936-3005 Fax: 512-936-3809 www.trec.texas.gov

via email: enforcement@trec.texas.gov

COMPLAINT INSTRUCTIONS

The Commission's authority is limited to taking disciplinary action against those regulated under its programs. Texas law prohibits the Commission from giving private legal advice or opinions or acting as your personal attorney. The Commission does not generally have authority to require a license holder to pay damages to another person. If you need legal advice or want to recover money, please contact a private attorney. It is unnecessary to file a complaint with the Commission to proceed with a civil suit or file for recovery from the Real Estate Recovery Trust Account or the Real Estate Inspection Recovery Fund.

To file a complaint, complete ALL SECTIONS of the Complaint Form AND provide COMPLETE and LEGIBLE copies of all relevant documentation. Relevant documentation may include:

•Sales contract (front and back) - all pages and all accompanying forms and attachments

•Lease/rental agreement (front and back)

•Listing/management agreement (front and back)

•Disclosure statements (e.g. Information about Brokerage Services, Intermediary Relationship Notice, Seller's Disclosure Notice)

•Closing statement (HUD 1) or Closing Disclosure form (TRID - TILA-RESPA Integrated Disclosure)

•Multiple listing service (MLS) printout

•Appraisals

•Inspection report

•Photographs

•Advertising

•Repair bills

•Receipts

•Canceled checks (front and back)

•Monthly statements

•Correspondence, including demand letters and e-mails

•Judgment/civil lawsuit documents (e.g. original petition, settlement documents)

•Other (describe)

DO NOT SEND ORIGINAL DOCUMENTS WITH COMPLAINT--SEND COPIES ONLY.

TEXAS LAW PROVIDES THAT COMPLAINTS CANNOT BE ACCEPTED OR PROCESSED IF NOT SIGNED.

Mail, fax, or email your complaint to TREC at the address listed on the complaint form. You will be notified that your complaint has been received. If an investigation is opened, each person against whom the complaint is filed will receive a copy of the complaint. After the investigation is concluded, the information obtained will be reviewed to determine whether there is sufficient evidence to take disciplinary action for a violation of the applicable statute or the Commission's rules. Disciplinary action could include a formal reprimand, the suspension or revocation of a license, payment of an administrative penalty, or other appropriate action. Investigations and the disciplinary process differ in complexity and duration, so providing a time of completion is not possible.

TREC Complaint Form (03-06-2017)	INSTRUCTIONS

Standards & Enforcement Services P.O. Box 12188

Austin, TX 78711-2188

512-936-3005 Fax: 512-936-3809 www.trec.texas.gov

via email: enforcement@trec.texas.gov

Instrucciones

La autoridad de la Comisión es limitada a tomar acción disciplinaria contra esos regulados bajo sus programas. La ley de Tejas prohíbe la Comisión de dar asesoramiento jurídico u opiniones privados o actuando como su abogado personal. La Comisión iene generalmente autoridad para requerir a un concesionario a pagar daños a otra persona. Si usted necesita asesoramiento jurídico o quiere recuperar dinero, contacta por favor a un abogado privado. No es necesario para archivar una queja con la Comisión para continuar con un juicio ni el archivo civil para la recuperación de la Cuenta de Confianza de Recuperación de Bienes Raíces ni el Fondo de Recuperación de Inspección de Bienes Raíces.

Para archivar una queja, completar TODAS SECCIONES de la Forma de Queja Y proporcionar copias COMPLETAS y LEGIBLES de toda documentación pertinente. La documentación pertinente puede incluir:

•Las ventas contratan (frente y atrás) - todas páginas y todas formas y acuerdo adjuntas de Arrendamiento/Renta de fijaciones (frente y atrás)

•acuerdo de Listando/Gestión (frente y atrás)

•las declaraciones de Revelación (por ejemplo Información sobre Servicios de Correduría, Nota Intermedia de Relación, Nota de Revelación de Vendedor)

•Cerrando la declaración (HUD 1) o forma de declaración de cierre (TRID - TILA-RESPA Integrated Disclosure)

•Múltiplo que lista el servicio (ML) impresión del contenido de la memoria

•El informe de la Inspección de evaluaciones

•Fotografías Anunciando

•cuentas de Reparación

•Recibos

•Canceló talones (frente y atrás)

•estados de plazo mensual

•Correspondencia, inclusive cartas de demanda y emails

•documentos Juicio/Civiles de pleito (petición por ejemplo original, documentos de arreglo)

•Otro (describir)

NO ENVIE DOCUMENTOS ORIGINALES CON QUEJA -- ENVIA COPIAS SOLO.

LA LEY DE TEJAS PROPORCIONA QUE QUEJAS NO PUEDEN SER ACEPTADAS NI PUEDEN SER PROCESADAS SI NO SON FIRMADO.

Por favor, envíe por correo, fax o correo electrónico su queja a TREC a la dirección que aparece en el formulario de queja. Se le notificará que su queja ha sido recibida. Si se abre una investigación, cada persona contra la cual se presenta la queja recibirá una copia de la queja. Una vez concluida la investigación, la información obtenida determinará si existen pruebas suficientes para tomar medidas disciplinarias por una violación a estatutos aplicables o reglas de la Comisión. La acción disciplinaria podría incluir una reprimenda formal, suspensión o revocación de licencia, pago de una sanción administrativa u otra acción apropiada. Las investigaciones y el proceso disciplinario difieren en complejidad y duración, por lo que no es posible proporcionar un tiempo de finalización.

TREC Complaint Form (03-06-2017)

INSTRUCCIONES

DATE(S) OF TRANSACTION:

COMPLAINT DETAIL: List the facts of your complaint in the order of their occurrence, starting with the earliest date and working forward. Attach additional sheets as needed.

PLEASE LIST THE NAME(S), ADDRESS(ES), AND PHONE NUMBERS(S) OF ANY WITNESS(ES) WHO HAVE INFORMATION CONCERNING THE SUBJECT MATTER OF YOUR COMPLAINT:

RELEVANT DOCUMENTATION CHECKLIST: (check all that are enclosed)

Sales contract (front and back)-all pages an all accompanying forms and attachments

Lease/rental agreement (front and back)

Listing/managment agreement(front and back)

Disclosure statement(s) (e.g. Information about Brokerage Services, Intermediary Relationship Notice, Seller's Disclosure Notice)

Closing statement (HUD 1) or Closing Disclosure form (TRID - TILA-RESPA Integrated Disclosure)

Multiple listing service (MLS) printout(s)

Appraisal(s)

Inspection report(s)

Photograph(s)

Advertising

Repair bill(s)

Receipt(s)

Canceled check(s) (front and back)

Monthly statement(s)

Correspondence, including demand letter(s) and e-mail(s)

Judgment/civil lawsuit document(s) (e.g. original petition, settlement document(s))

Other (describe):

SIGNATURE BLOCK

•I certify that the information contained here and all enclosed documents are true and correct to the best of my knowledge.

•I understand that a copy of my complaint is available to the person or company against whom it is filed and that I may be required to testify at a hearing.

•I understand that a copy of my complaint and accompanying documentation is subject to public inspection.

•I understand that neither the Texas Real Estate Commission nor any of its officers or employees can act or will act as my legal representative or attorney at anytime, and that I am encouraged to retain separate legal counsel.

Signature

Date

PRIVACY NOTICE

In accordance with Chapter 559, Government Code, the following notice about certain information laws and practices is given.

(1)With few exceptions, an individual is entitled on request to be informed about the information that a state governmental body collects about the individual.

(2)Under Sections 552.021 and 552.023 of the Government Code, the individual is entitled to receive and review the information.

(3)Under Section 559.004 of the Government Code, the individual is entitled to have the governmental body correct information about the individual that is incorrect.