Usps Domestic Claim – Fill Out and Use

Domestic Claims:

Instructions – How to File a Domestic or International Claim or Inquiry for Domestic Registered Mail with No Declared Value

1.For faster service, please file your domestic claim online at www.usps.com/domestic-claims. If you are unable to file online, you may submit this form to: USPS Domestic Claims, PO Box 80143, St. Louis, MO 63180-0143.

2.Damaged/Missing Contents: Retain the mailing container, including wrapping, packaging, and any contents that were received, and upon written request, you must make them available to the local Post Office™ for inspection, retention, and disposition in accordance with the claims decision.

3.For more information about domestic claims, go to our Web site at www.usps.com/domestic-claims. Please retain copies of all documents mailed to St. Louis.

Domestic Registered Mail™ with No Declared Value Inquiry: Please complete this form and take it to your local Post Office™ for processing.

International Claims:

1.You must initiate an inquiry before filing a claim unless you are in the possession of a mailing with damaged or missing contents. You may initiate an inquiry by calling our International Inquiry Center at 1-800-222-1811.

2.If you are in possession of a mailing with damaged or missing contents (except an item from Canada), complete this form and present it and the damaged item(s), container, wrapping, packaging and any other contents received to a Post Office immediately. They will assist you in completing the claim.

3.If you are in possession of a mailing with damaged or missing contents mailed in Canada, contact the Canadian sender and instruct them to file the claim.

4.International claims may be payable to the mailer only or only to the addressee (varies by country). For more information about international inquiries and claims, see the Mailing Standards of the United States Postal Service, International Mail Manual at http://pe.usps.com or go to our Web site at www.usps.com/international-claims.

WHAT YOU NEED:

1.Your original mailing receipt for Insured, COD, Registered Mail™, Priority Mail International®, or Priority Mail Express™ service must be retained until the claim is resolved. Commercial customers will need the electronic manifest or hard copy PS Form 3877. Please retain a copy for your records.

2.Proof of value, such as a sales receipt (if applicable), invoice or bill of sale, or statement of costs for reconstruction of Priority Mail Express service documents. For online transactions, a copy of the canceled check, money order, credit card billing statement and the itemized email receipt or a final and itemized transaction receipt. If paid through an Internet account, an itemized transaction sheet indicating the amount deducted and the details of the transaction, including names, date, item(s) description, etc. Proof of value may be provided by either the mailer or addressee. Please retain a copy for your records.

3.Claims for damaged or missing contents:

a.See respective Domestic Claims and International Claim sections above.

b.Attach an estimate of repair costs from a reputable dealer for items to be repaired.

NOTE: If you are the addressee, do not return or remail any damaged items.

Time Limits for Filing Claims and Inquiries

Important: Read this information about time limits before filing a claim or inquiry.

Damaged or Missing Contents is defined as any mailing that has been received but some or all of the contents are damaged or missing. A Lost Article is defined as any mailing that has not been received and has not been returned to the sender.

	Damaged	Domestic Services	International Services
	or
		You should file all claims for damaged or missing contents immediately, but	You must file all claims for damaged or missing
	Missing
	Contents	you must file no later than 60 days from the date of mailing.	contents immediately.
		Types of Service	When to File (from mailing date)
			No Sooner Than	No Later Than
		DOMESTIC SERVICES
		Insured Mail, includes Priority Mail®	21 Days	180	Days
		COD	45 Days	180 Days
		Registered Mail™	15 Days	180	Days
		Registered Mail COD	45 Days	180	Days
	Lost	Priority Mail Express™	7 Days	90	Days
	Articles	Priority Mail Express COD	45 Days	90	Days
		APO/FPO Insured First-Class Mail®, space available (SAM), or parcel airlift (PAL)	45 Days	1 Year
		APO/FPO Insured (Surface Mail)	75 Days	1 Year
		INTERNATIONAL SERVICES
		Global Express Guaranteed®	3 Days1	30	Days
		Priority Mail Express International	3 Days2	90	Days
		Priority Mail Express International with guarantee	3 Days1	30 Days3
		Registered Mail and Priority Mail® International parcels	7 Days	6 Months
	1No sooner than 3 days or the guaranteed date of delivery		2No sooner than 3 days or the estimated date of delivery
	330 days to submit an inquiry for delayed delivery; 90 days to submit an inquiry for lost articles, damage or missing contents

If you need more information, go to our website at www.usps.com. To check the status of your claim, call toll free 1-866-974-2733.

Privacy Act Statement: Your information will be used to respond to inquiries related to domestic or international claims or Registered Mail inquiries. Collection is authorized by 39 U.S.C. 401, 403, 404, 407, 411; and 31 U.S.C. 7701. Providing the information is voluntary, but if not provided, we may not process your request. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; and to contractors and other entities aiding us to fulfill the service (service providers). For more information regarding our privacy policies visit www.usps.com/privacypolicy.

PS Form 1000, July 2013 (Page 2 of 2) PSN 7530-02-000-9931