How to Fill Out the Averitt Claim Form
Filing a freight claim with Averitt Express requires accurate completion of the Averitt claim form. Follow these steps to submit your claim correctly and avoid delays in processing.
What You Need Before You Start
Gather the following documents and information before filling out the form:
- Original Averitt bill of lading or pro number
- Freight bill or invoice number
- Date of shipment and date of delivery
- Photos of damaged items and packaging
- Original commercial invoice showing the value of the goods
- Inspection report from the Averitt Express driver (if available)
- Repair estimates or replacement cost documentation
Step-by-Step Instructions
Step 1: Identify the shipment. Enter the Averitt Express pro number (freight bill number), the original bill of lading number, and the date the shipment was picked up. This information appears on your shipping paperwork and helps Averitt match the claim to your freight record.
Step 2: Enter shipper and consignee information. Provide the full name, address, city, state, and ZIP code for both the shipper (sender) and the consignee (recipient). Make sure these details match the original shipping documents exactly.
Step 3: Describe the freight and the damage. List the commodity description, weight, and number of pieces. Then describe the nature of the loss or damage in detail. For example, note whether items were missing from a sealed carton, crushed, wet, or broken. The more specific your description, the smoother the claims process will be.
Step 4: State the claimed amount. Enter the dollar value of the claim based on the invoice value of the lost or damaged goods. Attach the original invoice as supporting documentation. If you are claiming repair costs instead of replacement value, include the repair estimate.
Step 5: Sign and date the form. The claimant must sign the completed form. The signature certifies that the information provided is accurate and that the claim is being submitted in good faith.
Step 6: Submit with supporting documents. Send the completed Averitt claim form along with all supporting documentation to the Averitt Express claims department. Keep copies of everything you submit for your records.
Common Mistakes to Avoid
When completing the Averitt Express freight claim form, avoid these frequent errors that can delay or reduce your claim settlement:
- Failing to document damage at the time of delivery before signing the delivery receipt
- Missing the claims filing deadline required by federal freight regulations
- Submitting the form without supporting invoices or photographs
- Entering the wrong pro number or bill of lading number
- Claiming amounts beyond the invoice value without proper documentation
Related Freight and Shipping Forms
If you ship freight regularly, you may also need these related documents:
- Averitt Bill of Lading Form – required when booking a freight shipment with Averitt Express
- ABF Freight Bill of Lading – for shipments with ABF Freight, another major regional carrier
- Customer Cargo Claim Form – a general cargo claim template accepted by many carriers
- Shipping Manifest Form – used to document all items included in a freight shipment
Frequently Asked Questions
How long do I have to file an Averitt freight claim?
Federal regulations require that freight loss and damage claims be filed within a specific timeframe after delivery. Contact the Averitt Express claims department to confirm the exact deadline that applies to your claim, as it can vary depending on whether the damage was visible at delivery or discovered later.
Can I file an Averitt claim for delayed freight?
Yes. Delay claims can be filed when freight does not arrive within the agreed-upon delivery window and you suffered a financial loss as a result. Document the promised delivery date and the actual delivery date, and provide evidence of the financial impact.
What if Averitt Express disputes my claim?
If your claim is denied or settled for less than you requested, you can file a formal appeal with Averitt Express. You may also have the option to pursue resolution through the Surface Transportation Board or consult a freight claims attorney for claims involving significant amounts.
Do I need a lawyer to file a freight claim?
No. Most freight claims are handled directly between the claimant and the carrier without legal representation. However, for large claims or disputed settlements, consulting a freight claims specialist or attorney may be beneficial.
