Chase Online Ucard – Fill Out and Use This PDF

This guide provides information about using your Utah UCardSM.

For easy access to your balance,

transaction history and other information, visit

www.ucard.chase.com

•Logon to www.ucard. chase.com by entering your 16-digit card number

•If you do not have internet access, call the Customer Service phone number on the back of your card

IF YOU RECEIVE FOOD STAMP BENEFITS...

Once you have activated your card, you can use it to buy food. Look for the Quest logo:

DO YOU RECEIVE MULTIPLE BENEFIT/PAYMENTS?

BUYING GROCERIESMANUAL TRANSACTIONS

USING YOUR

If you receive multiple beneit/payment types on your

BENEFITS ILLEGALLY

IF YOU RECEIVE CHILD CARE OR

EMPLOYMENT & TRAINING (E&T) FUNDS...

Once you have activated your card, you can use it to pay an approved provider.

UCard, certain funds may automatically be used to cover the difference when you attempt to make a purchase without having enough funds in a particular account.

For example, say you receive Employment & Training (E&T) Funds and also Support Funds. The balance in your E&T account is $10.00 and you try to make an E&T purchase that costs $15.00.

Instead of denying your transaction, UCard will automatically check the balance in your Support Funds and, if available, funds will be taken out of that account to pay the difference.

Use this chart to help you understand the order in which funds will be used for various transactions:

•If you select “Credit”: You do not need to enter your 4-digit PIN

•If you select “Debit”: You must enter your 4-digit PIN

•Select “Debit” on the merchant’s terminal and enter your 4-digit PIN

•Select “Cash Back” and enter the amount of cash you want

•Pay your cellphone and other bills online with your card

•Make online purchases with your card at merchant websites

•Enter your card number, expiration date and security code (from the back of your card)

•Insert your card and enter your 4-digit PIN

•Select “Withdraw” from “Checking” or “Savings”

•Enter the amount of cash you want; most ATMs give only $20 bills ($20, $40, $100, etc.)

•You may be charged a fee

•Visit any bank or credit union; you do not need to have an account at that bank

•Ask the teller for a “cash advance” from your card and the amount

•Get cash up to the balance available on your card

•You may be charged a fee

HOW TO CHECK YOUR BALANCE

Before using your card, it’s important to know how much money is on your card. You must have enough money to pay for your transaction plus any fees.

FREQUENTLY ASKED QUESTIONS

What are Deposit Notiication Alerts?

ONLINE

•Check your balance(s) and get your monthly account statements for FREE at www.ucard.chase.com

•If you have a cash account, you can choose to receive a paper statement (fee may apply); see the Self-Service page online or call Customer Service

With Deposit Notiication Alerts, you can get an automatic text, email or phone message whenever funds are added to your UCard account. In addition to providing the speciic deposit amount and date, this alert will also include your available account balance. To sign up for Deposit Notiication Alerts, logon to www.ucard.chase. com or call Customer Service.

What if there is an incorrect food stamp transaction on my account?

When a retailer is paid either too much or too little from your UCard food stamp account due to a computer system problem, a correction may be made to your balance. This correction could impact your current or next month’s balance. You will be mailed an adjustment notice of the correction if it reduces your balance. If you notice an incorrect transaction on your account, call Customer Service.

HOW TO MANAGE YOUR DEPOSITS

It’s important to know when you receive your deposits and how much you have on your card.

What happens if I don’t use all my funds?

Your balance at the end of the month is carried over to the next month. You should access your account on a regular basis. Do not go for long periods of time without

DEPOSITS

•Deposit dates vary depending on the type of payment(s) you receive

•See the Deposit Issuance Schedule that came with your card

•Unused funds are carried over to the next month

KNOW YOUR BALANCE

•Logon to www.ucard. chase.com, or

•Sign up for Deposit Notiication Alerts (see Frequently Asked Questions), or

•For Food Stamps, check your last receipt, or

•Call Customer Service

AVOID FEES

•There may be fees for using your card in certain situations

•See the Card Fees that came with your card

•There is never a fee for using Food Stamp or Child Care beneits

•There is also never a fee for making purchases at a store or a provider

using your account.

•Food Stamp and/or Cash payments that have not been accessed for 365 days will be removed from your account.

•Child Care beneits that have not been accessed for 90 days will be removed from your account.

•Employment and Training funds that have not been accessed for 120 days will be removed from your account.

FEES

HOW TO KEEP YOUR CARD AND PIN SAFE

Your card and PIN are the keys to getting your deposits. If someone gets your card and knows your PIN, they could use all your funds — and those funds will not be replaced.

HOW TO PAY BILLS WITH YOUR CARD

If you get cash payments, you can pay your cellphone, utilities and other bills with your card.

What is the difference between a transaction fee and an ATM surcharge?

An ATM surcharge is a fee charged by the ATM owner and the amount varies by owner. There is no surcharge at any Chase ATM in the U.S. Chase may charge a transaction fee for ATM withdrawals. Please see the Fees for Using Your Card on the letter your card was attached to in this package.

What if I enter the wrong PIN or forget my PIN?

Do not try to guess your PIN. For your security, your card will be locked after four incorrect PIN entries and you will not be able to use it until after midnight Mountain Time.

If you forget your PIN, call Chase Customer Service to select a new one.

What should I do if I lose or damage my card?

If your card is lost, stolen or damaged, go online or call Chase Customer Service right away to protect your money and request a new card.

SAFETY TIPS

•At ATMs, be alert for lights not working, anyone loitering nearby or shadowed areas where someone might hide; consider coming back later if you notice anything or anybody suspicious.

•Avoid scams — Chase will never contact you via e-mail or text message for personal information about your account (PIN, social security number, etc.). If you ever get a message asking for this information, do not reply.

www.ucard.chase.com

1-866-330-6828

USDA is an equal opportunity provider and employer.