Eu Form PDF Details

Navigating the complexities of air travel can be daunting, particularly when flights don't go as planned. Within the European Union, passengers have rights protected under Regulation 261/2004, which offers a recourse for issues like denied boarding, downgrading, flight cancellations, or lengthy delays. The EU Complaint Form serves as a critical tool for passengers seeking compensation and/or assistance when faced with such inconveniences. It guides them through the process of lodging a complaint initially with the operating airline and, if necessary, escalating it to a national enforcement body if the airline's response is unsatisfactory or not provided within six weeks. Specifically designed for certain types of flight-related incidents, the form also advises on how to handle other issues through different channels. Filling the form requires details about the flight, incident, and the type of redress sought, including financial compensation or reimbursement for additional expenses. Instruction is clear on the importance of providing thorough documentation and the option for passengers to authorize the national enforcement body to act on their behalf. The ultimate goal of this form is to ensure that passengers can efficiently claim their rights and receive the assistance or compensation they are entitled to by law.

QuestionAnswer
Form NameEu Form
Form Length3 pages
Fillable?No
Fillable fields0
Avg. time to fill out45 sec
Other namesair passenger rights eu complaint form editable, air passenger rights eu complaint form pdf, eu complaint form air passenger rights, ec 261 claim form

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AIR PASSENGER RIGHTS

EU COMPLAINT FORM

THIS FORM CAN BE USED FOR LODGING A COMPLAINT WITH AN AIRLINE AND/OR A NATIONAL ENFORCEMENT BODY

Compensation and/or assistance to passengers in case of denied boarding,

downgrading, cancellation or long delay of flight under

Regulation 261/2004

INSTRUCTIONS

1)In order to facilitate the investigation of your complaint by the competent enforcement body (in the Member State where the incident took place), please send your complaint to the operating air carrier at first stage.

2)In case where the airline has failed to provide you with a reply within a period of 6 weeks from the date of receipt or, if you are not satisfied with the reply given to you by the airline, please fill in and return this form to the enforcement body in the Member State where the incident took place.

3)If the incident took place outside the EU for a flight to the EU with an EU airline, you may contact the enforcement body in the Member State of flight destination.

4)This complaint form is to be used only for cases concerned with a denied boarding incident, downgrading, cancellation, or long delay of a flight.

5)For any other complaint concerning other types of flight incidents i.e. baggage claims or ticketing issues, the European Consumer Centres in any Member State of the EU can be contacted for further advice (http://ec.europa.eu/consumers/redress/ecc_network/webcenters_en.htm).

6)Please fill in the form in block capital letters.

Complaint submitted by:

 

Surname:

Name:

 

Address:

 

 

City, postcode:

Country:

 

E-mail:

 

 

 

 

 

Complaint against:

 

 

Airline:

Flight number:

 

Booking ref ('PNR'):

 

 

Airport of departure:

Airport of arrival:

 

Connecting points (if any):

 

 

Date of flight:

 

 

Scheduled time of departure:

Actual time of departure:

 

Scheduled time of arrival:

Actual time of arrival:

 

Airport/-s where the incident/-s occurred:

 

1

Tick the appropriate box(es) and fill in the following sections:

1.Type of complaint/ incident:

Denied boarding

Delay

Duration … hours

Flight cancellation

Downgrading

2.Did the airline provide you with information on air passenger rights? Yes No

3.Did you receive assistance? Yes No

Meals

Refreshments

Hotel

Transfer between hotel and airport

Communication facilities (tel/ fax/ e-mail)

Other: ………………………………

4.Were you rerouted?

Yes after….. hours

with which airline or other mode of transport: ………………..

on which flight segments (from/to/via)? .........................................

No

5.Were you refunded?

Yes for the whole ticket price part of ticket price

No

6.Did you receive a financial compensation?

Yes Amount …………€

No

7.In case of a flight cancellation:

When were you informed about the cancellation?

at the airport

1 week before the departure of the flight

2 weeks before the departure of the flight

More than 2 weeks before the departure of the flight

What was the reason of the flight cancellation? (if known)………………………

…………………………………………………………………………………….

8.In case of denied boarding:

The airline asked for volunteers to surrender their seats

You gave up your seat voluntarily

You were denied boarding against your will

2

9.A complaint has already been lodged with:

the airline

a consumer protection body: …………………………………….

other private or public institution: ……………………………….

10.Redress sought by the passenger:

Financial compensation

Reimbursement of expenses in lack of assistance

Other……………………………………………………………..

Additional explanations or remarks:

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

List of supporting documents:

(Enclosures of confirmed ticket/ reservation, receipt copies of additional expenses if claiming reimbursement of extra costs, airline reply and/or reply from a consumer body/or other complaint body that has reviewed this complaint, etc.)

1.…………………………………….

2 ……………………………………..

3.…………………………………….

4.…………………………………….

5.…………………………………….

!Please sign and send your complaint form to the airline and/or to the competent national enforcement body! It is recommended that this form be sent by registered mail (a copy should be kept).

"I, the undersigned, passenger (name) ………..…………..., authorise the national body

responsible for applying Regulation [EC] 261/2004 to act in my name, as far as its powers permit, in dealings with the above-mentioned airline, and to have access to the personal data relating to me which are kept by that airline"

Done at (place)__________________________

On (date)________________________

Signature:

 

 

 

A list of designated enforcement bodies and more information about EU passenger rights can be found at

the following webpage of the European Commission:

http://apr.europa.eu

3

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Stage # 1 for filling out eu passanger rights complaint form

2. After this part is done, it's time to add the necessary specifics in Did the airline provide you with, Tick the appropriate boxes and, Denied boarding Delay Duration, Yes No, Did you receive assistance Yes No, Meals Refreshments Hotel, Were you rerouted, Yes after hours, with which airline or other mode, and Were you refunded Did you in order to proceed further.

eu passanger rights complaint form conclusion process explained (part 2)

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In case of a flight cancellation, Yes for the whole ticket price, and Yes Amount No of eu passanger rights complaint form

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Best ways to fill in eu passanger rights complaint form part 4

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On date, Please sign and send your, and Additional explanations or remarks inside eu passanger rights complaint form

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