In an effort to safeguard consumers and ensure fair practices, the 02 005 E form serves as a critical tool for reporting violations of consumer laws in Texas. Developed by the Attorney General’s Office, this form provides a structured platform for consumers to detail their complaints against businesses or individuals. It is important to note that while the form acts as a means to document and investigate potential legal violations, it does not directly resolve individual complaints. Instead, it plays a pivotal role in the broader investigative process conducted by the Attorney General’s Office. The information recorded on this form, which becomes a public record under Texas law, encompasses a wide range of data, including contact details for both the complainant and the accused party, details of the transaction(s), any attempts to resolve the issue, and a detailed account of the complaint itself. Consumers are advised to provide their information clearly and to attach relevant documents - albeit copies, not originals - to support their claims. While the Office may forward a copy of the complaint to the concerned business to ensure transparency, it also meticulously respects the privacy and integrity of the information provided by the complainant. Furthermore, the form is designed to cater to various modes of transactions and interactions, recognizing the evolving nature of business dealings, from in-person visits to digital communications. In signing this form, consumers acknowledge that the Attorney General’s Office does not serve as a personal advocate in legal matters but utilizes the information to promote compliance with and enforcement of consumer laws.
| Question | Answer |
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| Form Name | Form 02 005 E |
| Form Length | 2 pages |
| Fillable? | No |
| Fillable fields | 0 |
| Avg. time to fill out | 30 sec |
| Other names | complaintform edit consumer complaint attorney general texas form |
GREG ABBOTT |
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Attorney General of Texas |
Consumer Complaint Form |
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!The information you report on this form will be used to help us investigate violations of consumer laws.
!The Attorney General’s Office does not resolve individual consumer complaints.
!This complaint and the information you provide are records open to the public under Texas Law.
!We may send a copy of this form to the Business, so please write legibly and use black ink only.
!Please attach copies of any documents necessary to explain the transaction but do not send original documents.
!The Attorney General’s Office will contact you if additional information is needed.
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Consumer Information |
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Business or Individual Complaint is Against |
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Name |
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Address |
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Home Phone |
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Work Phone |
Phone |
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Email address |
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Person you dealt with: |
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Age ‘Under 19 |
Website or Email address: |
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‘65or over |
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1. |
Initial contact between you and the business: |
2. Where did the transaction take place? |
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‘ Person came to my home |
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‘ At home |
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‘ I went to company’s place of business |
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‘ At business |
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‘ I received a telephone call from business |
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‘ By mail |
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‘ I telephoned the business |
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‘ Over the phone |
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‘ I received information in the mail |
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‘ Over the computer |
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‘ I responded to radio/television ad |
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‘ Trade Show or Hotel |
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‘ I responded to printed advertisement |
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‘ Other ______________________________ |
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‘I responded to a Website or
‘I responded to a solicitation in a language other than English (What language?)________________________
‘Other _______________________________
3. Date(s) of Transaction(s) |
4. Did you sign a contract? |
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‘ Yes (please enclose a copy) |
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‘ No |
5.How much did the company/individual ask you to pay? ______________________
6.How much did you actually pay? $ ______________ ‘ Cash ‘ Credit Card ‘ Loan ‘ Check
“ Bank Account Debit “ Wire Transfer “ Money Order “ Cashiers Check “Debit Card Date(s) of Payment: ________________________________________
7. Have you contacted another agency or attorney about this complaint? ‘ Yes ‘ No If yes, list name and address of the agency or attorney.
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8.What action was taken by this agency or attorney?
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9.Please describe your complaint in detail (attach extra sheets if necessary).
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10. Have you complained to the business? ‘ No ‘ Yes If yes, when? ______________________________________
What was the business’ response?
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11.Have you been sued in relation to this transaction?
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Texas law prohibits us from giving legal advice or opinions or acting as your personal attorney. If you desire legal advice, we suggest you consider contacting a private attorney to discuss your complaint.
In signing this complaint I understand that the Attorney General does not represent private citizens seeking the return of their money or other personal remedies. I am filing this complaint for informational purposes only.
The above statements are true and accurate to the best of my knowledge.
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Signature |
Date |
Please return this form to: Office of the Attorney General
P.O. Box 12548
Austin, Texas
FORM
MARCH 2004