Hong Leong Bank Details

Hong Leong Bank Dispute Form is a simple online form that customers can fill up to lodge their complaints. Complaints may be about the bank's products or services, or about the staff's attitude or behaviour. This form allows customers to communicate their concerns and get help from the bank in resolving them. The form is easy to use, and customers can track the progress of their complaint by logging into their account. Complaints are processed quickly and efficiently, and the customer support team will do their best to resolve the issue. If you have any problems with your Hong Leong Bank products or services, don't hesitate to contact us using this form.

The following are some details about hong leong bank dispute form. This page provides information about the form's length, completion duration, and the parts you can be expected to fill.

Form NameHong Leong Bank Dispute Form
Form Length1 pages
Fillable fields0
Avg. time to fill out15 sec
Other namesform hlb, leong form, hong leong disbute form, hong leong dispute form

Form Preview Example





Hong Leong Bank CARD CENTRE






Fax No: 03-7946 8888






Email Add: HLOnline@hlbb.hongleong.com.my









Cardholder Name



Visa/Mastercard No :_____________________________________________________________________________________


I have examined my credit card statement of account and I would like to dispute the following transaction(s):-








Transaction Date

Merchant Name

Amount (RM)

























(Please check the category[s] that describe the reason for disputing the transaction[s])

I confirmed that the transaction(s) billed was/were not authorized by me and my card was in my possession and control at the time of the said transaction(s).

I confirmed that the transaction(s) billed was/were not authorized by me and my card was NOT in my possession and control at the time of the said transaction(s).

I have been billed more than once for the same transaction.

I have paid in full for the transaction(s) by cash/cheque/other credit card (attached a copy of the Cash Receipt/Sales Voucher).

I did not receive credit for the enclosed credit voucher.

The amount of the sales draft has been wrongly charged. The correct amount should be ___________ instead of __________.

Enclosed is my copy of the sales draft prior to the alteration.

I have yet to receive the merchandise/service for the above transaction. The expected delivery/service date was


I have notified the merchant to cancel my monthly/yearly subscription on ____________ and since then my account has been

charged ___________ times. Enclosed please find the cancellation letter.

The merchandise goods received was/were broken and have been returned to the merchant on _________________.

I would like to request sales draft for my reference.

I participated in only ONE transaction of the above merchant location, but did not engage nor authorize the above transaction and my card was in my possession and control as the time of the questioned transaction.

I cancelled my hotel reservation on __________________(DD/MM/YY) at ________________________am/pm

I was not given a cancellation number or advised of a NO SHOW charge for not checking in.

I do not recognize the transaction (please tick accordingly) (

) Merchant Name (

) Merchant Location


)Transaction Date (

) Others:______________________________




I make this solemn declaration conscientiously believing the same true and without prejudice to any party



Identity Card No (New/Old)


Telephone (Office/House/Handphone) :______________________________________

Email Add


There will be a microfilm copy charge of RM20.00 each for both Visa and MasterCard should the transaction(s) proved to be authorized by the cardholder. The Bank will debit the transaction(s) together with the interest if it is found to be your transaction(s).

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