Maybank Dispute Form PDF Details

In the realm of financial transactions, particularly those made with credit cards, disputes are not uncommon. Whether it's an unauthorised charge, a billing error, or dissatisfaction with a purchase, the ability to contest a transaction is a crucial right for cardholders. For customers of Maybank, one of the largest banking institutions in Southeast Asia, addressing these concerns is facilitated through the Maybank Dispute Form. This document serves as a formal request for the bank to investigate and, ideally, resolve disputes related to credit card transactions. It requires the cardholder to provide detailed information about the disputed transaction(s), including the description, dates, and the amount charged in Malaysian Ringgit (RM). Additionally, the form prompts for a clear statement of reasons behind the dispute, encouraging the submission of supporting documents such as sales drafts, proof of payment, sales invoices indicating the delivery date, or evidence of transaction cancellation. This process underscores the importance of maintaining comprehensive records and being proactive in monitoring account statements for discrepancies. A fee is attached to the request for a sales draft copy, indicating the bank's effort in managing these disputes while also deterring frivolous claims. By signing the form, the claimant declares non-participation or authorisation of the contested charges, emphasizing the seriousness with which Maybank views fraudulent or unauthorised credit card usage. The submission instructions at the end detail how this critical form can be faxed, mailed, or emailed to Maybank's Dispute Management team, highlighting the bank's commitment to customer service and fraud prevention. This comprehensive approach underscores the importance of vigilance, documentation, and prompt action in the unfortunate event of a credit card dispute.

QuestionAnswer
Form NameMaybank Dispute Form
Form Length1 pages
Fillable?No
Fillable fields0
Avg. time to fill out15 sec
Other namescara isi borang dispute maybank, maybank dispute form word format, maybank dispute, maybank2u dispute form

Form Preview Example

DISPUTE FORM

To : Customer Service, Maybankard Centre

DISPUTE ON CREDIT CARD TRANSACTION(S)

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I/We hereby dispute the following transaction(s) (list charges individually below, or attach billing statement and indicate the disputed items) :-

NO

TRANSACTION DESCRIPTION

STMT DATE

TRXN DATE

AMOUNT (RM)

TOTAL

Reason(s) for dispute and enclose supporting document(s) which are available :-

I/We request a Sales Draft copy for reference (A fee of RM5.00 will be levied).

The above charge(s) was/were neither made nor authorised by me/supplementary cardholder. The card was in my /supplementary cardholder's possession as the time of the above transaction.

I/We participated _____ (times) transaction(s) amounting to _____________ but was/were billed ___________(amount)

for _____ times.

Amount charged differs. I/We authorised __________ (amount) but amount debited was ___________ (amount). *

Proof of payment enclosed

I/We has/have paid the charge by cash/cheque/other credit card. ** Proof of payment (by other means) enclosed .

I/We have not received the merchandise/service for the transaction billed above. The expected delivery of merchandise/service was __________ (mm/dd/yy). *Proof of sales invoice with date of delivery enclosed

I/We have cancelled the above transaction on ______________ (date). * Proof of cancellation is enclosed .

Credit voucher issued by the merchant was not posted into my/supplementary cardholder's account. Copy enclosed.

I/We cancelled the reservation with the above hotel on ____________ (mm/dd/yy) and the cancellation code is

_____________. * Proof of cancellation is enclosed

Others (please specify) _______________________________________________________________________

Signed :Declaration :

 

 

(a) I/We did not use the above MAYBANK Credit Card for the listed transaction(s).

 

 

(b) I/We neither made nor authorised the listed transaction(s).

 

 

(c) I/We did not receive any benefit or value from this transaction(s).

Principal

(d) I/We did not receive the merchandise/services for the above listed transaction(s)

Tel/Fax:

(e) I/We understand that MAYBANK investigates fraudulent/unauthorised credit card

Date

:

usage and may refer the matter to the appropriate law enforcement authorities.

 

 

Note : For speedy processing, we would appreciate it if the form

 

 

is duly signed and enclosed with all required proof

Supplementary

 

Tel/Fax:

 

Date

:

 

For submission, please fax this form to 03-7953 8675 / 2026 9824 or, mail toMaybankard Centre

7th Floor, Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur or, email to disputemgmt@maybank.com.my

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It will be straightforward to complete the form adhering to our detailed guide! Here's what you have to do:

1. Fill out the maybank dispute form online with a number of necessary blank fields. Get all the important information and ensure absolutely nothing is left out!

Step number 1 of completing maybank dispute form

2. Once your current task is complete, take the next step – fill out all of these fields - The above charges waswere neither, IWe hashave paid the charge by, IWe have not received the, IWe have cancelled the above, Credit voucher issued by the, IWe cancelled the reservation with, Others please specify, Signed, Declaration, a b c d e, IWe did not use the above MAYBANK, and Principal TelFax Date with their corresponding information. Make sure to double check that everything has been entered correctly before continuing!

Declaration, IWe have cancelled the above, and IWe did not use the above MAYBANK inside maybank dispute form

Be really careful when completing Declaration and IWe have cancelled the above, as this is where many people make a few mistakes.

3. Completing For speedy processing we would, Supplementary TelFax Date, and For submission please fax this is essential for the next step, make sure to fill them out in their entirety. Don't miss any details!

Filling in segment 3 of maybank dispute form

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