The Mitchell Pro form is an essential document for users of Paul Mitchell® Pro Tools™, specifically catering to the Express Ion Dry v.2 appliance. This form is a blend of a warranty guide and a repair request, crucial for availing warranty services and addressing any malfunctions within the specified warranty period. Situated in Staten Island, NY, the Paul Mitchell® Pro Tools™ Warranty Center serves as the core return address for malfunctioning appliances, ensuring a streamlined process for warranty claims and repairs. The form outlines a clear procedure for warranty issues, emphasizing the need for contacting their support prior to any returns, which underscores the company's commitment to customer satisfaction. Importantly, the warranty is only valid for purchases from authorized Paul Mitchell® salons or distributors, a measure to ensure quality and authenticity. The document also delineates what falls outside the warranty coverage, such as damage from misuse or lack of maintenance, and specifies the 12-month warranty period along with the conditions for post-warranty repairs, including the associated costs. This comprehensive approach, detailed within the form, illustrates Paul Mitchell's dedication to supporting their products and the importance of following the outlined procedures for addressing warranty and repair issues.
| Question | Answer |
|---|---|
| Form Name | Mitchell Pro Form |
| Form Length | 1 pages |
| Fillable? | No |
| Fillable fields | 0 |
| Avg. time to fill out | 15 sec |
| Other names | paul mitchell warranty repair request form, paul mitchell pro warranty, paul mitchell straightener warranty, ToolsTM |
WARRANTY GUIDE
RETURN ADDRESS
Paul Mitchell® Pro Tools™ Warranty Center
357 Mill Road Staten Island, NY 10306 U.S.A.
pmprotools@paulmitchell.com
Please reference WARRANTY section of guide for return procedure.
For all warranty issues please call
pmprotools@paulmitchell.com before returning any
Paul Mitchell® Pro Tools™ appliance.
NOTICE: This guide/warranty form is only for
Express Ion Dry v.2 (North American Model D20NAOnly). Please do not use this form for the return of any other tool.
Distributed by
(USA) P.O. Box 10597, Beverly Hills, CA
paulmitchell.com ©D09_WG_JPMS
WARRANTY
RETURN PROCEDURE
For all warranty issues please call
at pmprotools@paulmitchell.com before returning any
Paul Mitchell® Pro Tools™ appliance.
MAIL ALL RETURNS TO:
Paul Mitchell® Pro Tools™ Warranty Center
357 Mill Road, Staten Island, NY 10306 U.S.A.
pmprotools@paulmitchell.com
WARRANTY GUIDE
IMPORTANT: Warranty valid only when appliance is purchased from an authorized PAUL MITCHELL® salon or distributor. Warranty valid only for Express Ion Dry v.2.
Terms and conditions may vary depending on salon/authorized retailer’s individual exchange or return policy.
LIMITED 12 MONTH WARRANTY
Our 12 month warranty covers tools within the US (Alaska, Hawaii, Puerto Rico and Continental US) and Canada only, and only when purchased from an authorized PAUL MITCHELL® salon or distributor.
The Paul Mitchell® Pro Tools™ warranty covers the appliance against defects in material or workmanship for 12 months from date of purchase.
Sorry, no refunds will be given.
THIS WARRANTY DOES NOT COVER
•Normal wear and tear such as shorts or cuts in the power supply cord or plug, or excessive hair inside of dryer.
•Damage due to misuse and abuse such as: dropping (vibration, loose motor, rattling noise, etc.), foreign objects inside of dryer, wrong voltage supply, neglecting safety precautions, attaching accessories not approved by John Paul Mitchell Systems
•Tampering, such as repair or attempted repair by unauthorized party
•Neglect or lack of proper maintenance (e.g. blocked or clogged air intake vents)
•Damage to cord
PLEASE BE ADVISED THAT IMPROPER USE OR MAINTENANCE OF YOUR APPLIANCE CAN RESULT IN DAMAGE TO PROPERTY OR PERSONAL INJURY INCLUDING GREAT BODILY HARM. IT IS IMPORTANT TO FOLLOW THE INSTRUCTIONS. FAILURE TO DO SO CAN VOID THIS WARRANTY.
1. WITH PROOF OF PURCHASE AND WITHIN 12 MONTHS
Exchange or repair of defective appliance is at Paul Mitchell’s discretion. If your Paul Mitchell® Pro Tools™ appliance fails to operate properly within the 12 month warranty period, consumers can return the dryer to the salon where it was purchased
(terms and conditions may vary depending on salon/authorized retailer’s individual exchange or return policy) and stylists can return it to their distributor, making sure to bring the original proof of purchase. Otherwise, you may send your appliance, postage paid, along with completed Warranty/Repair Request, your proof of purchase and money order or credit card information for $14.00 (USD) payable to Paul Mitchell® Pro Tools™ Warranty Center to cover repair, shipping, handling and insurance back to you. However, if the defective appliance is being returned from Alaska, Hawaii, Puerto Rico or Canada, make sure to call our Help Line at
2. WITH PROOF OF PURCHASE AND AFTER 12 MONTHS
If your Paul Mitchell® Pro Tools™ appliance fails after the 12 month warranty period, you still can have your appliance repaired. From the Continental U.S., send the appliance, postage paid, along with the completed Warranty/Repair Request, your proof of purchase and money order or credit card information for $35.00 (USD) payable to Paul Mitchell® Pro Tools™ Warranty Center to cover repair, shipping, handling and insurance back to you. However, if the defective appliance is being returned from Alaska, Hawaii, Puerto Rico or Canada, make sure to call our Help Line at
ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE 12 MONTH DURATION OF THIS WRITTEN LIMITED WARRANTY.
IN NO EVENT SHALL JOHN PAUL MITCHELL SYSTEMS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, WHATSOEVER.
This warranty gives you speciic legal rights, and you may also have other rights, which may vary from state to state both in the USA and Canada.
Guaranteed only when sold by a professional hairdresser, otherwise it may be
counterfeit, black market, old or tampered with.
NOT guaranteed when sold by a drugstore, supermarket or
other unauthorized source.
WARRANTY/REPAIR REQUEST FORM
For all warranty issues please call
MAIL ALL RETURNS TO:
Paul Mitchell® Pro Tools™ Warranty Center 357 Mill Road, Staten Island, NY 10306 U.S.A.
We are sorry that you are experiencing a problem with your Paul Mitchell® Pro Tools™ appliance. In order to process your request for warranty exchange or repair as quickly as possible, please fill out the following information and mail with your appliance to the PAUL MITCHELL® PRO TOOLS™ WARRANTY CENTER, along with original proof of purchase, money order, or completed credit card payment information below. No checks accepted. Please allow 6 – 8 weeks for your appliance to be returned.
PLEASE READ ENTIRE GUIDE
BEFORE SENDING APPLIANCE
Customer Information:
(Where you want your repaired appliance returned to)
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(Sorry, checks are not accepted)
ORDERS WILL NOT BE PROCESSED WITHOUT PAYMENT
MONEY ORDER IS ENCLOSED.
CHARGE my order to my credit card:
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www.paulmitchell.com