In the realm of healthcare, the voice of the patient is paramount, serving as a critical component for enhancing service quality and patient satisfaction. The Oregon Health & Science University (OHSU) understands this well, evidenced by the OHSU Patient Relations Patient Feedback Form. This document is a structured tool allowing patients to articulate their experiences, whether commendable or concerning, regarding their care or billing processes at OHSU. It requests essential information such as the patient's name, date of birth, address, contact numbers, and, if available, the medical record number. Notably, the form inquires if the issue is related to billing or patient care, encouraging patients to specify if they have previously attempted to resolve the matter with their healthcare team. Moreover, it prompts an explanation of the incident, including the who, when, and where, offering space for a detailed account and attachment of any pertinent documents. Significantly, the form includes an authorization for an OHSU Patient Advocate to intervene, emphasizing OHSU’s commitment to addressing patients' concerns. The document concludes by reminding patients of additional avenues for resolution, should their needs remain unmet, listing contact information for relevant state and national organizations. Through this comprehensive approach, OHSU not only facilitates a direct line of communication between patients and the institution but also underscores a broader commitment to accountability and continuous improvement in healthcare provision.
| Question | Answer |
|---|---|
| Form Name | Ohsu Patient Feedback Form |
| Form Length | 1 pages |
| Fillable? | No |
| Fillable fields | 0 |
| Avg. time to fill out | 15 sec |
| Other names | org, Oregon, patient feedback form pdf, patient feedback form |