Water/Wastewater Leak Adjustment Request Form
This form is not a guarantee that a credit will be applied to your utility bill. You will be notiied by phone
or letter if the request cannot be granted, or if additional information is needed. Only one adjustment
will be allowed during a twelve consecutive month period and will only occur after all leaks have been repaired and veriied with an actual meter reading. The City of Tampa Water Department's water rates
are billed in a multi-tier rate structure. For more information on the rate structure, please visit our web site at www.tampagov.net/waterrates. When determining the credit, we compute your average annual
water consumption and recalculate all water use above the average at the lowest tier based on your water classiication. If your utility account does not have at least one year of history of water consumption, it may
not be possible to review your account for a credit until such time as a "normal use" history is available.
Customer Name:
Service Address:
Account #:
Contact Phone #:
Type of Leak: |
9 Pipe |
9 Irrigation 9 Toilet |
Date Leak Occurred: |
|
9 Other: ____________________________________
Date Leak Repaired:
Required Documentation
Copy of repair invoice attached (if repaired professionally) |
|
|
|
|
|
|
No |
9 |
Yes |
9 |
OR |
|
|
|
|
|
|
|
Copy of repair receipts attached (if repaired by owner/tenant or agent) |
|
|
Yes |
|
No |
9 |
9 |
Brief description of leak and action taken to repair:
Please return this form and documentation to:
City of Tampa Water Department/Billing Section 400D1 2603 N. Rome Avenue (not accessible to the public) Tampa, FL 33607
Fax: (813) 274-8358
Depending on the type of leak, the period of time it may have affected your bill, and the total amount of the credit the City of Tampa is able to provide, you may need more than one month to bring your account to a current status. If this is the case, please contact the Credit Section at (813) 274-8780 to make payment
arrangements.
Please feel free to contact the City of Tampa Utilities Call Center at 274-8811, if you have any questions.
Water and Wastewater Leak Adjustment Request Information
he following information is provided to assist City of Tampa utility customers who have repaired water leaks on private property in requesting billing adjustments that may be available.
To process a leak adjustment request the following documentation is required:
1.A copy of your plumber’s repair bill or a letter detailing what was repaired, the date of repair, and any receipts for materials that you may have used for the repair
2.A completed Water/Wastewater Leak Adjustment Request Form (available online at www.tampagov.net/cotu)
Please ensure all correspondence includes the service address, utility account number, and a daytime telephone number.
his documentation can be faxed or mailed to:
City of Tampa Water Department
Attn: Billing Section
2603 N. Rome Avenue
Tampa, FL 33607
Fax: (813) 274-8358
Important Note: he above address is not accessible to the public.
Documentation can not be hand-delivered.
he City of Tampa’s water rates are calculated using a multi-tier rate structure. When determining a water charge adjustment, the account’s average annual water consumption is computed and the water use above the average is recalculated at the lowest tier rate. For more information on the rate structure, please visit our web site at www.tampagov.net/waterrates.
It may take several months to process an adjustment request. Additionally, if your utility account does not have at least one year of water consumption history, it may not be possible to review your account for an adjustment until a usage history is established.
If you are unable to pay your monthly bill in full while a leak adjustment request is under review, please contact the Credit Section at (813) 274-8780 to make payment arrangements to avoid interruption of service.
Please contact the City of Tampa Utilities Call Center at (813) 274-8811 if you have any questions regarding the adjustment policy or the status of a submitted adjustment request.
City of Tampa Utilities • www.tampagov.net/cotu • (813) 274-8811
