World Bank St Payment Request – Fill Out and Use

Overview of the Payment Request Form for Short-Term Payment	2
What is the Payment Request Form?	2
What are the benefits of using ST Request?	2
What are the prerequisites for using ST Request?	2
What is the payment process for consultants or temporaries?	3
What are the key policies on short-term appointments?	3
Access Short-Term Payment	5
Activate Your PassKey	5
Log on to ST Payment	6
ST Request Home: Current Assignments	7
View Mailing Address and Bank Account Details	8
Select a Task to Enter Time	9
Resubmit a Rejected Payment Request (if applicable)	12
Payment Request Form	13
Review Project Details	14
Complete a Payment Request	15
Submit Overtime (for Temporaries Only)	18

Short-Term Payment

Overview of the Payment Request Form for Short-Term Payment

What is the Payment Request Form?

The Payment Request Form is available on the ST Request site (http://strequest.worldbank.org). This form allows short term consultants and temporaries (STCs/STTs) to enter and submit their payment requests online.

In countries where web access is limited (for example, remote areas or fragile states), Form 2370 or Request for Payment (RFP) will continue to be accepted. Approval of the task team leader (TTL)/ reviewer is required. The administrative contact then creates a service entry sheet (SES) in SAP. The SES is automatically routed to the approving manager.

What are the benefits of using ST Request?

•Streamlines the payment process by automating payment request entry and approval.

•Provides online tracking of payment status.

•Maintains confidentiality through a secure passkey, whether you are accessing ST Request outside of headquarters or country offices.

•Provides automatic validation of available days or hours of the STC/STT’s commitment noted against a purchase order and source of funding. This feature is particularly helpful when an STC/STT is working on multiple projects.

•Displays submitted payment requests, enabling you to filter by project and duration.

What are the prerequisites for using ST Request?

Bank Account		Email Account

Short-Term Payment

What is the payment process for consultants or temporaries?

What are the key policies on short-term appointments?

1.Appointment Status – As an STC/STT, you hold a staff appointment. Consequently, you cannot be hired through a firm.

2.Allowed Number of Days – The maximum number of days you can work in a given fiscal year (FY) depends on your appointment type with the World Bank Group. The fiscal year for the Bank Group begins on July 1 and ends on June 30 of the following year. For additional information, consult the TTL or refer to your LOA.

3.Start Date – You can begin work on or after the start date in the contract and only after HR has received the signed letter of appointment issued to you. Failure to comply with this policy exposes both the Bank Group and the STC/STT to serious insurance and liability issues.

Payments cannot be processed for any work done before the start date in the contract.

Short-Term (ST) Payment for Consultants and Temporaries	3
Updated April 3, 2012

Short-Term Payment

4.Payment

(a)Access – Your access to the ST Request site is limited to your contract end date.

For example, if your contract ends by June 30, you must submit your timesheet on or before June 30. Your access to ST Request will automatically be revoked on July 1, and you will no longer be able to enter your timesheet.

(b)Direct Deposit – Payments are made to a commercial bank account or a Credit Union account.

Submit your bank account information to the administrative contact assigned to your contract. This information is mandatory for HQ consultants and temporaries.

Exception: Local consultants in the country office, who may not have access to direct deposit, can call or send an E-mail to the administrative contact (or country office accountant).

(c)Advance Fees – You can request for advance payment of fees to cover travel subsistence costs and services beyond June 30. These advance payments must be charged to the current fiscal year and are considered on a case-to-case basis.

Call or send an E-mail to your administrative contact to check whether you are eligible for advance fees.

(d)Record keeping – Keep a record of your time against each project, particularly if you are working on multiple assignments.

5.Overtime for Temporaries

•Secure authorization in advance from your approving manager.

•Verify the specific purchase order and line item for charging overtime with the administrative contact.

Short-Term (ST) Payment for Consultants and Temporaries	4
Updated April 3, 2012

Short-Term Payment

Access Short-Term Payment

Activate Your PassKey

For security reasons, the ST Payment system is passkey protected. Follow these steps to activate your passkey:

1.Go to http://strequest.worldbank.org.

2.On the Sign In page, click Forgot/Request Password.

3.Enter the E-mail address you provided to the World Bank Group in the Enter Email Address field.

4.Enter the characters displayed for Registration Verification.

5.Click Submit. You will receive an E-mail that provides a temporary passkey with instructions.

Reset your password immediately for security reasons.

For Additional Assistance

•For IBRD/MIGA, call ISG Global Support Center at (202) 473-2121.

•For IFC, call the IFC Helpdesk at (202) 522-3000.

Service centers Service centers are available 24 hours a day, 7 days a week.

•A series of personnel-related questions are asked to authenticate the caller’s identity.

•A UPI is necessary to activate the account.

The PassKey site automatically:

•locks you out after you type the incorrect password five times successively.

•times out if you are inactive for more than one hour.

Access to the ST Payment system is tied to the start and end dates of your contract.

Short-Term (ST) Payment for Consultants and Temporaries	5
Updated April 3, 2012

Short-Term Payment

Log on to ST Payment

The user profile determines the type of access and actions you can perform in the ST Payment system.

•Access is confined to active projects in the current fiscal year.

•Each profile (for example, consultants/temporaries, task team leader/reviewer, or administrative contact) has a unique site to carry out specific actions.

Short-Term (ST) Payment for Consultants and Temporaries	6
Updated April 3, 2012

	Contents
1	View Mailing Address and Bank Account Details
2	Select Task to Enter Time
3	Display a Submitted Payment Request

4Resubmit a Rejected Payment Request (if applicable)

Short-Term (ST) Payment for Consultants and Temporaries	7
Updated April 3, 2012

Short-Term Payment

Profile

View Mailing Address and Bank Account Details

1.Click Profile to the right of your name on the home page.

2.Review the mailing address and bank information on the relevant tabs. Bank information is mandatory for HQ consultants and temporaries.

For security reasons, the last four digits of your Bank Account No. are displayed.

To update your records, send an E-mail to the administrative contact. Your bank information must contain:

•Full name and street address of bank branch

•Bank account number and/or IBAN* number (for certain banks outside the United States)

•For banks in the United States – ABA or routing number**

•For banks outside the United States – Bank routing number or SWIFT code

*International Bank Account Number

**Routing information is not required for Bank Fund Staff Federal Credit Union (BFSFCU) account holders.

Short-Term (ST) Payment for Consultants and Temporaries	8
Updated April 3, 2012

Short-Term Payment

Current Assignments Section

Select a Task to Enter Time

	Label			Field	Description
					A purchase order (PO) number is generated in SAP*. A PO is a legal
					document specifying the type of services, conditions,
	A			PO	predetermined rate, and delivery dates.
					An Overtime icon displays next to the PO number for pre-
					authorized overtime. This applies only to temporaries.
	B			Line	PO line item number in SAP*
	C			Start Date and	Duration of each task or PO line item
				End Date
	D			Description	Brief description of the assignment(s) or task(s) to be performed
					Designated approver of your payment request and deliverables (if
					any) in ST Payment.
	E			Task Team Lead
					Note that manager approval in SAP is still required for payment
					to be processed.
					The number of days or hours depends on the terms of your
					contract.
	F			Days/Hrs	• Total hours or days allocated for each task or PO line item.
					• Available balance is the maximum number of hours or days
					that can be claimed against the task or PO line item.
					Indicates how the PO is funded or where services are charged.
	G			Charge Code	A PO may be broken down into various line items charged
					against different charge codes.
					• Enter Time – to enter timesheet details
	H			Actions	• Open Draft – to modify details in a timesheet that was saved as
					draft

*SAP is the financial and accounting system used by the World Bank Group.

Short-Term (ST) Payment for Consultants and Temporaries	9
Updated April 3, 2012

Short-Term Payment

1.Review the fields under Current Assignments to ensure that you enter time against the correct task for the current fiscal year.

For additional information, check with the administrative contact listed in your Letter of Appointment.

2.Click Enter Time or Open Draft against the relevant task under the Actions column. The Payment Request Form displays.

Submitted Timesheets Section

Display a Submitted Payment Request

	Label	Field		Description
	A	PR Number		A payment request (PR) number is generated when the consultant
				or temporary submits the request.
				A purchase order (PO) number is generated in SAP*. A PO is a legal
				document specifying the type of services, conditions,
	B	PO Number		predetermined rate, and delivery dates.
				An Overtime icon displays next to the PO number for pre-
				authorized overtime. This applies only to temporaries.
	C	Line		PO line item number in SAP*
	D	Description		Brief description of the assignment(s) or task(s) to be performed
				• From and To indicate the period specified in the payment
	E	Date		request for the completed work.
				• Submitted is the date when the payment request is sent for TTL
				approval.
	F	Claimed Qty		Number of days or hours claimed against a task or PO line item
	G	Payment Amt		Automatically displays the amount based on the Claimed Quantity
				multiplied by the rate

Short-Term (ST) Payment for Consultants and Temporaries	10
Updated April 3, 2012

Short-Term Payment

	Label	Field		Description
				Designated approver of your payment request and deliverables (if
				any) in ST Payment
	H	TTL Name
				Note that manager approval in SAP* is still required for payment
				to be processed.
				• Submitted to TTL – payment request and deliverables (if any)
				are submitted and pending TTL approval.
				• TTL Rejected – payment request and deliverables (if any) are
				incomplete or inaccurate and rejected by the TTL.
				• Pending SAP Action – payment request and deliverables (if any)
				are approved by the TTL and SES** creation is pending.
				• Pending Mgr Approval – SES** created in SAP and pending
				manager approval.
				• ! Request Failed: Contact Admin – SES** creation failed in SAP.
	I	Status		Check with the administrative contact for information.
				• Mgr Approved – SES** approved by manager and awaiting
				payment processing.
				• ! Mgr Rejected: Contact Admin – SES** rejected by the
				manager. Check with the administrative contact for
				information.
				• ! Request Canceled: Contact Admin – SES** approval canceled
				by manager. Check with the administrative contact for
				information.
				• Payment Processed –payment processing is completed.
	J	Actions		Click View to display a payment request or Edit to modify a
				payment request that the TTL has rejected.

*SAP is the financial and accounting system used by the World Bank Group.

**Service Entry Sheet (SES) is a system-generated document in SAP.

1.Review the relevant fields in the Submitted Payment Requests section.

Only the latest five submitted payment requests display. Click View All Payment Requests to expand the list.

2.Click View under the Actions column to display details of a specific payment request. Alternatively, click View All Payment Requests. The Filter Payment Requests section displays.

a.Enter the Payment Request, PO Number, or From Date and To Date; or use the dropdown lists to drill down by Status and TTL Name.

Enter dates using the mm/dd/yyyy format (Example: 01/15/2011 for January 15, 2011).

b.Click Go to display the results.

c.Click View under the Actions column to display the required payment request.

3. Click Exit Timesheet to return to the home page.

Short-Term (ST) Payment for Consultants and Temporaries	11
Updated April 3, 2012

Short-Term Payment

Resubmit a Rejected Payment Request (if applicable)

1.Click Edit to display a payment request rejected by the task team leader (TTL)/reviewer.

2.Review the TTL’s comments explaining the reasons for rejection.

3.Select the appropriate action.

•Click Submit for Approval after making the necessary corrections. The payment request and deliverables (if any) are then resubmitted to the TTL/reviewer.

•Click Cancel Without Saving to close the payment request without saving your changes.

Short-Term (ST) Payment for Consultants and Temporaries	12
Updated April 3, 2012

Short-Term Payment

Quick Reference Guide for Consultants and Temporaries

Payment Request Form

2

	Contents
1	Review Project Details
2	Complete a Payment Request
3	Submit Overtime (for Temporaries Only)

Short-Term (ST) Payment for Consultants and Temporaries	13
Updated April 3, 2012

Short-Term Payment

PO Details Section

Review Project Details

Field			Description
			• A project may consist of multiple deliverables. A purchase order (PO)
			line item is created in SAP* for each deliverable.
PO – Line Number			• The last two digits indicate the line number.
			An Overtime icon displays next to the PO number for pre-
			authorized overtime. This applies only to temporaries.
Project Description			Task description
			Indicates how the PO is funded or where services are charged.
Charge Code			A PO may be broken down into various line items charged against
			different charge codes.
Project Duration			Contract start and end dates
Unit			Indicates whether the contract is set up in days or hours
Currency			Currency in which payment is to be made
Total Days/Hrs			Indicates the maximum number of days or hours for each task or PO line
			item
Available Days/Hrs			Indicates the maximum number of days or hours that can be claimed
			against each task or PO line item
			Designated approver and reviewer of your payment request and
			deliverables (if any) in ST Payment
TTL Name
			Note that manager approval in SAP* is still required for payment to be
		processed.
Requestor Name			Name of consultant or temporary
Admin. Contact		Name of the administrative contact who serves as a resource person for
		inquiries about your contract
Admin. Email			E-mail address of the administrative contact

*SAP is the financial and accounting system used by the World Bank Group.

1.Click Enter Time against the required project under Current Assignments on the home page. The Payment Request Form displays.

2.Review the details to ensure that you selected the correct line item.

Short-Term (ST) Payment for Consultants and Temporaries	14
Updated April 3, 2012

Short-Term Payment

Payment Request Form and Authorization Sections

Complete a Payment Request

Label			Field	Action
				Use the calendar feature to enter the start and end dates of the task
			From	or assignment; or enter dates using the mm/dd/yyyy format
A				(Example: 01/15/2011 for January 15, 2011).
			To
				Ensure that dates are within the contract period.
B		Description of Work		Describe type of services rendered or task(s) performed.
		Performed
				Enter the amount of actual time worked.
C			No of Days/Hrs	The form displays the unit (days or hours) in which the contract is
				set up.

1.Click Enter Time against the required project under Current Assignments on the home page. The Payment Request Form displays.

Short-Term (ST) Payment for Consultants and Temporaries	15
Updated April 3, 2012

Short-Term Payment

2.Complete the required fields that are marked with an asterisk.

The Payment field automatically displays the amount based on the number of hours/days entered multiplied by the rate.

Click Add Row if you want to enter details for more than one task performed against the same PO line item. For example, a consultant may have worked on two reports against the same PO line item but with different start and end dates (that is, within the duration of the project). In such a case, the consultant can add another row in the same payment request and enter details instead of creating a new payment request.

3.Click Browse to attach deliverable(s) or document(s) if required. The Choose file window opens.

a.Locate the folder and file.

b.Click to select the required file.

c.Click Open to attach the file online.

In the Terms of Reference, the TTL/reviewer determines the types of deliverables that are required over a specific duration.

•A consultant or temporary cannot view or download the files once uploaded.

•Each payment request can have three deliverables. The combined size of the three files cannot exceed 10 MB.

•If you cannot submit the deliverables due to file size limitation, indicate in the Requestor Comments how you are submitting them (Example: as an E-mail attachment, uploaded to a website, or by courier).

•Certain files cannot be attached (Examples: .zip and .exe files).

Once a payment request is submitted, the attached deliverables cannot be retrieved from ST Payment.

4.Select the check boxes to verify that you have:

•reviewed and signed the Letter of Appointment. This is a one-time verification which is required at the beginning of a contract.

•submitted the details of actual time worked and will claim payment only through the World Bank Group.

5.Validate your bank account details. If the information is incorrect or outdated, send an E-mail to the administrative contact to update your records before submitting your payment request.

6.Enter Requestor Comments to highlight key points (if applicable). Include URL addresses for deliverables uploaded to websites.

7.Click the relevant button.

•Submit for Approval – to submit your payment request. On submission: O the TTL/reviewer receives an E-mail notification.

O the status shows as ‘Submitted to TTL’ in the Submitted Payment Requests section on the home page.

Short-Term (ST) Payment for Consultants and Temporaries	16
Updated April 3, 2012

Short-Term Payment

Once a payment request is approved by the TTL/reviewer, you cannot modify it. Request assistance from the administrative contact.

Distinguishing error and warning messages:

OError messages indicate missing or inaccurate information which prevents you from submitting a payment request. Make the corrections and then click Submit for Approval.

OWarning messages indicate that your entries require further attention. To proceed:

a.Provide a brief explanation in the Enter the comments for the above warnings. This is a mandatory field.

b.Click Submit for Approval.

•Save as Draft – to retain current entries. From the Current Assignments section on the home page, click Open Draft to resume data entry.

•Cancel Without Saving – to exit without saving field entries.

For delayed approvals, both the TTL/reviewer and administrative contact receive an E-mail notification that a payment request is pending approval.

•The alert is sent 72 hours after the payment request is submitted for approval.

•After 72 hours, subsequent reminders are sent daily by E-mail until action is taken.

Short-Term (ST) Payment for Consultants and Temporaries	17
Updated April 3, 2012

Short-Term Payment

Submit Overtime (for Temporaries Only)

Label			Field	Action
				Use the calendar feature to enter the start and end dates of the task
			From	or assignment; or enter dates using the mm/dd/yyyy format
A				(Example: 01/15/2011 for January 15, 2011).
			To
				Ensure that dates are within the contract period.
B		Description of Work		Describe type of services rendered or task(s) performed.
		Performed
				Enter the amount of actual time worked.
C			No of Days/Hrs	The form displays the unit (days or hours) in which the contract is
				set up.

Enter pre-authorized overtime hours only in the line that includes an Overtime icon .

1.From the Current Assignments section on the home page, click Enter Time against the line in which an Overtime icon displays next to the PO number. The Payment Request Form displays.

Short-Term (ST) Payment for Consultants and Temporaries	18
Updated April 3, 2012

Short-Term Payment

2.Complete the required fields that are marked with an asterisk.

The Payment field automatically displays the amount based on the number of hours/days entered multiplied by the rate.

3.Click Browse to attach deliverable(s) or document(s) if required. The Choose file window opens.

a.Locate the folder and file.

b.Click to select the required file.

c.Click Open to attach the file online.

In the Terms of Reference, the TTL/reviewer determines the types of deliverables that are required over a specific duration.

•A consultant or temporary cannot view or download the files once uploaded.

•Each payment request can have three deliverables. The combined size of the three files cannot exceed 10 MB.

•If you cannot submit the deliverables due to file size limitation, indicate in the Requestor Comments how you are submitting them (Example: as an E-mail attachment, uploaded to a website, or by courier).

•Certain files cannot be attached (Examples: .zip and .exe files).

Once a payment request is submitted, the attached deliverables cannot be retrieved from ST Payment.

4.Select the check boxes to verify that you have:

•reviewed and signed the Letter of Appointment. This is a one-time verification which is required at the beginning of a contract.

•submitted the details of actual time worked and will claim payment only through the World Bank Group.

5.Validate your bank account details. If the information is incorrect or outdated, send an E-mail to the administrative contact to update your records before submitting your payment request.

6.Enter Requestor Comments to highlight key points (if applicable). Include URL addresses for deliverables uploaded to websites.

7.Click the relevant button.

•Submit for Approval – to submit your payment request. On submission: O the TTL/reviewer receives an E-mail notification.

O the status shows as ‘Submitted to TTL’ in the Submitted Payment Requests section on the home page.

Once a payment request is approved by the TTL/reviewer, you cannot modify it. Request assistance from the administrative contact.

Short-Term (ST) Payment for Consultants and Temporaries	19
Updated April 3, 2012

Short-Term Payment

Distinguishing error and warning messages:

OError messages indicate missing or inaccurate information which prevents you from submitting a payment request. Make the corrections and then click Submit for Approval.

OWarning messages indicate that your entries require further attention. To proceed:

a.Provide a brief explanation in the Enter the comments for the above warnings. This is a mandatory field.

b.Click Submit for Approval.

•Save as Draft – to retain current entries. From the Current Assignments section on the home page, click Open Draft to resume data entry.

•Cancel Without Saving – to exit without saving field entries.

For delayed approvals, both the TTL/reviewer and administrative contact receive an E-mail notification that a payment request is pending approval.

•The alert is sent 72 hours after the payment request is submitted for approval.

•After 72 hours, subsequent reminders are sent daily by E-mail until action is taken.

Short-Term (ST) Payment for Consultants and Temporaries	20
Updated April 3, 2012