When your FlixBus journey is disrupted by a delay of 120 minutes or more, a cancellation, or overbooking, the Complaint Flix Bus form lets you formally request compensation under EU Regulation No 181/2011. To complete the form, you will need your booking confirmation number, the planned and actual departure and arrival times, the nature of your complaint, and your preferred resolution. Under the regulation, passengers are entitled to choose between an alternative journey at no extra cost or a full ticket refund along with a return journey to their original departure point. FlixBus is also required to provide meals, refreshments, and hotel accommodation when delays make these necessary. The form asks for your personal details, travel itinerary, and reimbursement preferences, and confirms that your data will be used strictly for processing your complaint and conducting plausibility checks. Keeping copies of your booking confirmation and all receipts for additional expenses strengthens your claim and speeds up the review process.
| Question | Answer |
|---|---|
| Form Name | Complaint Flix Bus Form |
| Form Length | 3 pages |
| Fillable? | No |
| Fillable fields | 0 |
| Avg. time to fill out | 45 sec |
| Other names | flixbus complaints email, flixbus customer complaint, complaint in flixbus, flixbus passenger rights |