Complaint Flix Bus Form – Fill Out and Use This PDF

Complaint Form for Passenger Rights

Dear FlixBus customer,

We are sorry that you couldn’t travel with your desired FlixBus. We apologise for any discomfort this may have caused and offer you compensation according to Regulation (EU) No 181/2011 in Germany, if:

-Your bus is overbooked, cancelled or the departure of your bus is at least 120 minutes after its scheduled time. If this is applicable to you then you can choose another bus journey of your choice without extra charge and under comparable conditions OR when necessary we will refund your ticket and ensure that you receive a free journey back to your stated destination at the earliest possible date.

-You can find all information with regards to your passenger rights at www.flixbus.com/passenger-rights.

Please send your completed complaint form for passenger rights to the following address so we can check your reimbursement:

FlixBus GmbH

Kundenservice

Sandstraße 3

80335 München

2) Personal details of the complainant

Miss/Mrs/Ms.				Mr.
Other title						Company
Surname*						First name*
Street name*						House name/
						number*
City*						Postcode*
Country*
Email*						Phone*
3)		Your scheduled itinerary (according to the ticket)
Ticket-ID*
Name written on the ticket*
Date of the trip*									(DD.MM.YYYY)
Departure bus stop*							Departure time*
Destination bus stop*							Arrival time*
4)		Your actual itinerary
Please cross where applicable*
	I	ould ’t take		y desired us because of the delay.
	I used another FlixBus to go to my destination.

			I went to my destination by another long distance bus provider.
			I changed to a train under comparable conditions.
			I found another way to arrive at my destination, in fact...			.
	Your alternative transport*
	Point of departure*
	Departure time*
	Train number (if applicable)*
	Type of train (RB/RE/IRE)*
		5) Please cross the reason for your complaint
			Delay of bus at point of departure
			Cancellation
			Other
		6) Detailed information about your complaint

7) In the case of a reimbursement please transfer the money to the following account:

Account holder (full name) *

Account number / IBAN *

Sort Code / BIC *

Name of the bank *

*obligatory field

Your personal data will only be raised, processed and used for handling and plausibility checks between the involved companies. If your complaint form for passenger rights comes under the cognizance of another company we will not pass on any of your documents.

I request the passenger rights according to the attached information and original documents. I confirm that my information is correct and that I am the lawful holder of the tickets. I understand that it is not possible for the original documents attached to this form to be sent back to me.

Location, date

Signature