Fossil Watch Repair Form – Fill Out and Use This PDF

Updated: Nov 9, 2026

The Fossil Watch Repair Form serves as a direct line of communication between customers and the Metro Service Center, offering professional repair services for various watch brands, including Fossil, Diesel, and Skagen, among others. This structured form ensures that all necessary information, from personal details to the specific repair needs of the timepiece, is clearly conveyed to facilitate a smooth repair process. For individuals looking to restore their cherished watches to optimum working condition, completing and submitting this form is a crucial first step.

Ready to get your watch ticking perfectly again? Click on the button below to fill out the Fossil Watch Repair Form.

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Fossil Watch Repair Form PDF Details

When the time comes to address repairs for a cherished timepiece, navigating the process can seem daunting. However, for owners of brands serviced by the Metro Service Center, including adidas, Armani Exchange, Diesel, and Fossil, among others, the path is clearly outlined by their comprehensive Fossil Watch Repair form. This essential document serves not just as a means to request repairs but as a guide through the entire process, ensuring that each step, from shipping the watch to detailing the specific issues, is handled correctly. It includes a meticulous list of instructions and details, from the inclusion of a completed repair form for each timepiece to the necessity of proof of purchase for warranty repairs. The form further delineates between warranty and non-warranty service charges, offering clear expectations on costs involved, alongside the method of return shipment. With the service center based in Dallas, Texas, and providing a range of repair services — everything from battery replacement to more intricate movement and dial issues — the importance of correctly completing and including this form with a damaged or malfunctioning watch cannot be overstressed, especially considering that careful packaging and a choice of payment method are also part of the process. Detailed repair options are outlined based on the material of the watch, ensuring that whether it's a classic look or a modern design, the necessary repairs are both identified and addressed. The document firmly states Metro Service Center’s commitment to quality service, underscored by a cautious reminder of shipping responsibilities and the provision of a customer care contact for any arising queries. The comprehensive form thoughtfully bridges the gap between a malfunctioning timepiece and its return to functionality, marked by clarity and a systematic approach to care.

Question	Answer
Form Name	Fossil Watch Repair Form
Form Length	2 pages
Fillable?	No
Fillable fields	0
Avg. time to fill out	30 sec
Other names	metro watch repair service form, metro service center repair form, metro service center watch repair, metro service center

How to Fill Out Watch Repair Form

Watch Repair Form at a glance

What it is: Watch repair form: include this form with your timepiece when sending it in for repairs.

Where and when to file: METRO SERVICE CENTER ATTN: REPAIRS DEPT. 10615 SANDEN DRIVE DALLAS, TX 75238. Please allow 2-4 weeks, from the date the package is received, for completion of repairs and shipping time back.

What to bring and attach to Watch Repair Form

Include the completed repair form (please include one form per timepiece and keep a copy for your records).

Include the timepiece for repair. If part of a set, please send the complete set.

Include a copy of proof of purchase or the completed warranty card for all warranty repairs. Failure to include proof of purchase or warranty card will result in non-warranty repair costs.

Please enclose full payment for repair by credit card, check or money order. Check or money order must be made payable to: Metro Service Center.

If you have any questions regarding your timepiece, please contact Customer Care at 1-800-842-8621. Please include payment with your repair. Do not send cash. Charges listed are only for customers in the USA.

A filled-in Watch Repair Form example: a battery replacement paid by check

Watch Repair Form example filled out, example: a battery replacement paid by check — Jane Sample sends her Fossil watch to Metro Service Center with this form. The watch has stopped running and needs a battery replacement only, so Warranty repairs and Non-warranty repairs rows other than Battery Replacement Only stay empty. She pays by check, so the card boxes under Payment method stay empty, and nothing goes in Notification # because none applies. The picture shows the filled form, and every value in it is made up.

How to fill out Watch Repair Form, box by box

Customer information

Enter the NOTIFICATION # if applicable.

Under Customer Information (please print clearly), fill in name, date, address, apt/suite #, city, state, zip, daytime phone, home phone and email.

Repair information

Under REPAIR INFORMATION, mark YES or NO for IS THE TIMEPIECE RUNNING? and for IS THE TIMEPIECE ENGRAVED?

Enter the STYLE # and the SERIAL # from the caseback.

Please fully describe the problem here.

Brands serviced and warranty period

Metro Service Center is the authorized service center for the following timepieces: adidas, Armani Exchange, Chaps, Diesel, DKNY, Fossil, Relic, Skagen, and Skechers.

Under BRANDS SERVICED & WARRANTY PERIOD, select your brand: ADIDAS ORIGINALS/PERFORMANCE - 2 YEARS, ARMANI EXCHANGE - 2 YEARS, CHAPS - 2 YEARS, DIESEL - 2 YEARS, DKNY - 2 YEARS, FOSSIL - 11 YEARS, RELIC - 12 YEARS, SKAGEN - LIFETIME, SKECHERS - 2 YEARS.

Warranty repairs

Under WARRANTY REPAIRS, warranty parts include the movement, dial, and hands.

A proof of purchase from an authorized retailer is required for all warranty repairs.

All warranty services will incur a shipping and handling fee of $8.50 (checked November 9, 2026).

Return shipping is waived in California for repairs covered by the warranty.

If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of Metro Service Center.

Non-warranty repairs

Under NON-WARRANTY REPAIRS, prices include parts, return shipping of $8.50 and labor charge of $11.00 (checked November 9, 2026).

Check the repairs needed for Non-Ceramic Material: Band Replaced, Battery Replaced, Bezel/Case Replaced, Crown Replaced, Crystal Replaced, $45.00 (checked November 9, 2026).

Ceramic: Band Replaced, Battery Replaced, Bezel/Case Replaced, Crown Replaced, Crystal Replaced, $85.00 (checked November 9, 2026).

Battery Replacement Only: Battery Replacement, $18.50 (checked November 9, 2026).

Payment method

PAYMENT METHOD: mark CREDIT CARD, CHECK (Payable to Metro Service Center) or MONEY ORDER.

If credit card, select: MASTERCARD, VISA, DISCOVER or AMERICAN EXPRESS.

For a credit card, enter the CREDIT CARD # and the EXPIRATION DATE.

Signature required for credit card payments.

More rules for Watch Repair Form

Send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. Metro Service Center is not responsible for any impact / shipping damage or lost items that may occur during transit.

Please do not send the product in the original packaging as the packaging will not be returned with the item.

Watches are shipped back via USPS.

Where to get help with Watch Repair Form

For questions please contact the Customer Care representatives at 1-800-842-8621 or via email at service@metroservicecenter.com.

Sources

[1] Watch Repair Form (MSC Fashion Repair Form 02/16), Metro Service Center (the Official source link on this page).