LIFT ELIGIBILITY PROCESS INSTRUCTIONS
Step 1: WHO MAY BE ELIGIBLE FOR LIFT SERVICE?
The TriMet LIFT service provides paratransit transportation to persons who are certified as eligible under the standards of the Americans with Disabilities Act (ADA). The ADA is a federal law that requires paratransit transportation be provided for persons when their disability in combination with their functional abilities prevents them from using regular public transportation.
Please read the enclosed brochure entitled LIFT Eligibility and the Americans with Disabilities Act and the information about TriMet’s services including bus and MAX before completing your application.
Requirements for LIFT Eligibility
The ADA includes two requirements for LIFT eligibility:
1.you must have a disabling health condition, and
2.your disabling health condition must prevent you from using regular bus and/or MAX services on your own, either some or all of the time.
The basis for the eligibility decision is your ability to use TriMet’s regular bus and/or MAX services and the most limiting conditions presented by your disability and the environment.
LIFT eligibility is not based on:
•age alone
•a disability or medical diagnosis by itself
•a lack of TriMet bus or MAX service in an area
•an inability to drive
•personal finances
LIFT eligibility may be granted upon the following basis:
•Unconditional (the person may use LIFT service for all trips)
•Conditional (the person may use LIFT service under some conditions for some trips)
•Temporary (the person may have conditional/unconditional eligibility for a defined period of time because limitations are expected to change)
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Step 2: HOW IS YOUR ELIGIBILITY DETERMINED?
The TriMet LIFT eligibility determination process includes:
1.Submission of a completed application and signed Medical Release Form,
2.Professional verification of disability and abilities,
3.An in-person interview with a TriMet LIFT Eligibility Coordinator, and
4.A functional and/or cognitive assessment as needed.
Interview
At the interview, the Eligibility Coordinator will review the application with you and discuss your travel abilities and limitations in more detail. This information will help the Eligibility Coordinator to identify the best mobility option based on your functional abilities.
The interview will take up to 30 minutes. At the end of the interview, the Eligibility Coordinator will determine if a functional ability assessment is required.
If you will require a non-English language interpreter at the interview, please indicate your language on the application form. A third-party interpreter will be provided at no cost to you.
Functional Ability Assessment
You may be asked to complete an assessment of your functional abilities immediately following the interview. The assessment is designed to help determine whether you have the ability to use fixed-route services and if so, under what circumstances.
The functional assessment will be conducted by an independent Mobility Assessor and consist of demonstrating your abilities on a simulated course that includes slopes, inclines, negotiating a curb and curb cut and crossing the street. Skills evaluated also include balance, strength, coordination and range of motion.
The assessment may also include a walk outside in the neighborhood and/or a short trip on bus and/or MAX. Please dress appropriately for the weather.
The Functional Assessment of Cognitive Transit Skills (FACTS) may be administered to applicants with cognitive disabilities. This assessment tool uses a set of photos of a simulated bus trip to assess a person’s transit skills including bus travel, community safety and general orientation.
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Personal Care Assistance
If you require personal assistance in any daily life functions including using the bathroom, you will need to have someone accompany you to the evaluation to provide this assistance.
TriMet staff is not trained and is unable to assist you with personal care issues.
Depending on the time of day for your appointment, you may also want to bring a light snack with you and any required medications.
Mobility Equipment
Please bring the mobility equipment you will use on LIFT and/or in your daily mobility (i.e. mobility device, walker, cane, etc.).
Transportation to the Evaluation
LIFT eligibility evaluations take place at the TriMet Transit Mobility Center (TMC) at 515 NW Davis Street, Portland, OR 97209. The TMC is located on the MAX Green and Yellow Lines between NW 5th and 6th Avenues and NW Davis and Everett Streets. LIFT will provide transportation for your trips to and from the evaluation at no charge to you if necessary. This location is also served by several bus routes and there is parking available at your cost.
STEP 3: HOW WILL I KNOW IF I AM ELIGIBLE?
Notice of Eligibility Determination
You will be notified of the eligibility determination by letter within 21 days after completion of the evaluation process. If you are eligible, you will also receive a LIFT Rider’s Guide with information about how to use the service.
Appeals Process
If you have any questions about your eligibility determination, you may contact your LIFT Eligibility Coordinator as indicated in the letter to review his or her decision.
Applicants who are determined not eligible or who do not agree with the conditions established for their use of the LIFT service may request an appeal which must be filed within 65 days from the date of the initial eligibility determination. Information on how to request an appeal will be included with the eligibility determination letter.
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STEP 4: INSTRUCTIONS FOR COMPLETING THE APPLICATION
1.Answer all questions completely and to the best of your ability.
2.Be sure to sign the application in Part F on Page 3. Incomplete and/or unsigned applications may be returned to you.
3.Complete and sign the attached Medical Release Form (the last page of the application). Incomplete or unsigned Medical Release Forms may be returned to you.
PLEASE NOTE: This is not a request for medical records or a requirement for you to get a signature from your health professional. Once your application has been received, TriMet will contact your health professional to confirm your disability.
Examples of health professionals include:
Certified Orientation & Mobility Specialist
Chiropractor
DSHS/DDD Case/Resource Manager
HCS/AAA Case Manager
MSW employed by a medical facility
Occupational/Physical Therapist
Physician/ Physician Assistant
Psychiatrist/Psychologist
Recreation Therapist
Registered Nurse/Nurse Practitioner
Special Education Teacher
Vocational Rehabilitation Counselor
4.Return the completed application in the enclosed self-addressed envelope or mail to: TriMet LIFT Transit Mobility Center
515 NW Davis Street Portland, OR 97209
Or fax the application to LIFT Eligibility 503-962-8229.
5.After your application has been reviewed, you will be contacted by phone by LIFT staff to schedule your appointment for the in-person evaluation.
Questions? Please call the LIFT office at 503-962-8200 or TTY at 503-962-8058, 8 a.m. – 5 p.m., Monday through Friday. Materials are available in large print and other alternative formats. Assistance for non-English applicants is also available.
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FOR TRIMET USE ONLY
APPLICATION FOR TRIMET LIFT PARATRANSIT SERVICE
Please read carefully. All questions must be answered. Incomplete or unsigned applications may be returned.
Part A. Personal Information
Name
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Home Address |
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Mailing Address (if different) |
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Phone Number(s)
Email Address_________________________________________________________
Preferred Method of Contact: ☐ Phone ☐ Email ☐TTY ☐VRS ☐Web/Video Chat
Date of Birth ______________________Language of Choice
Are you currently a LIFT Customer? ☐ Yes ☐No
Are you a TriMet Employee, Dependent of a TriMet Employee, TriMet Retiree, or TriMet Contractor? ☐ Yes ☐No
Part B. Emergency Contact Person
Name ____________________________ Relationship to Applicant ______________
Phone Number(s) _____________________________________________________
Email Address________________________________________________________
Additional Emergency Contact: ___________________________________________
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Part C. Disability and/or Health Condition Limiting Your Mobility
1.What is the disability or health condition(s) that limits your mobility and prevents you from using TriMet regular bus and/or MAX service?
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2. |
Do the effects or symptoms of your condition vary daily? |
☐ Yes |
☐ No |
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If yes, please explain |
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3. |
Is your condition: ☐ Permanent ☐ Temporary |
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If temporary, what is the estimated recovery period? |
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Month(s) |
Year(s) |
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Part D. Mobility Equipment
1.Indicate which mobility equipment you presently use and would be using when traveling on TriMet LIFT.
☐None |
☐Manual Wheelchair |
☐Service Animal |
☐Cane |
☐Power Wheelchair |
☐Portable Oxygen |
☐Walker |
☐Power Scooter |
☐Respirator |
☐Crutches |
☐Extended Footrests |
☐Chest Restraint |
☐White Cane |
☐Lift Mechanism (to board the bus) |
☐Prosthetic device |
☐Other - please describe: |
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2. If you use a Manual or Power wheelchair or scooter, do you want to transfer to a seat from your device when riding on TriMet LIFT?
☐ Yes ☐ No ☐ Sometimes, please explain:
Part E. Optional Information:
The following questions are optional and will have no bearing on your eligibility for TriMet LIFT service.
1.What is your ethnicity?
☐African American |
☐Asian/Pacific Islander |
☐Caucasian |
☐Hispanic/Latino |
☐Native American |
☐Other____________ |
2.What is your gender? ☐Female ☐Male ☐Non-binary ☐Other___________
3.Are you a US Veteran? ☐Yes ☐No
4.How did you find out about TriMet LIFT service?
Part F. Please read the following and sign the application
For the applicant: Applications must be signed. Unsigned applications may be returned.
I understand that the purpose of this application is to determine whether I am eligible to use TriMet LIFT paratransit services. I certify that the information in this application is true and correct. I understand that providing false information may result in denial of service as well as penalty under the law. I understand that information I provide will be disclosed only as needed to evaluate eligibility for LIFT paratransit, and to provide LIFT services if I am determined to be eligible, unless I give other specific authorization.
I understand that it may be necessary for me to participate in an in-person evaluation at TriMet’s expense, to determine my eligibility for LIFT services. I understand that TriMet may review my current ADA LIFT eligibility status at any time whatsoever where circumstances may warrant that I am no longer eligible to receive ADA LIFT transportation service. I give my consent to TriMet or a TriMet Designated Administrative Agency* to take and retain a copy of my photo for purposes of identification for the LIFT and Honored Citizen program. If I am determined eligible for LIFT paratransit service, I will be eligible for the Honored Citizen Program in the event I decide to use the regular bus, MAX or WES trains. I will be sent a TriMet hop card with instructions for use on all TriMet vehicles.
*For the purpose of simplifying the administration of the LIFT program, social service agencies and other organizations that are interested in assisting with completing LIFT applications for their clients may be selected, at TriMet’s discretion, to operate as a Designated Administrative Agency.
If a legal representative signs this application:
I acknowledge that I may be present with the applicant during the in-person evaluation, or I may designate someone to be present on my behalf.
_____________________________________________________________________
Applicant signature, or signature of legal representative |
Date |
If someone other than the applicant assisted in completing this application, in part or in whole, that person must complete and sign the following:
Name:____________________________Relationship to applicant: ______________
Organization or Agency affiliation: _________________________________________
Address:_____________________________________________________________
Phone: _________________ Fax: ______________ Email: _____________________
I have knowledge of the applicant’s disability or health condition and am aware of how the applicant’s disability or health condition prevents their use of TriMet regular bus and/or MAX: ☐Yes ☐No
____________________________________________________________________
Representative’s signature |
Date |
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Part G. Instructions regarding signatures and submitting application
Before returning the application, please make sure that:
1.You answer all questions in Parts A through F.
2.You sign Part F on Page 3.
NOTE: If another person (not the applicant) completed the application, please have that person complete the information in Part F and sign the application.
3.You complete and sign the attached Medical Release – Authorization For Use and Disclosure Of Protected Health Information on Page 6. The Medical Release form is available in large print upon request .
It may be necessary for TriMet to contact a health professional who is familiar with your disability or health condition. TriMet will not release any medical information obtained with the release(s) you provide to any other party.
Please use the enclosed self-addressed envelope or mail your application to:
TriMet Transit Mobility Center
515 NW Davis Street
Portland, OR 97209
You may instead fax the application to 503-962-8229.
If you have any questions or need assistance in completing the application, including an alternative format, please call the Transit Mobility Center at 503-962-8200, Option #4, TTY 7-1-1
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MEDICAL RELEASE
AUTHORIZATION FOR USE AND DISCLOSURE OF PROTECTED HEALTH INFORMATION
All sections must be completed.
I, _______________________________________ authorize:
(Applicant or Patient Name)
Name of professional ________________________________________________________
Address ___________________________________________________________________
Phone ________________________________ FAX _______________________________
to disclose Protected Health Information (PHI) to the TriMet LIFT (paratransit) Program, 515 NW Davis Street, Portland, OR 97209, for the purpose of assessing whether I am eligible under the Americans with Disabilities Act for TriMet’s LIFT transportation service. Only those persons with disabilities whose disabilities prevent their use of regular TriMet buses and/or MAX service are eligible to use LIFT service.
My PHI may include medical records, diagnostic reports, physical therapy records, and any personal and medical information pertinent to my application for LIFT eligibility. If the information to be disclosed contains any of the types of records or information listed below, additional laws relating to the use and disclosure of the information may apply. I understand and agree that this information will be disclosed only if I place my initials in the space next to the type of information:
___________ Chemical dependency
___________ Sexually transmitted diseases HIV/AIDS
___________ Genetic information
___________ Mental health information (excludes psychotherapy notes)
___________ Reproductive health (including abortion)
I may cancel this authorization at any time by sending a written request to the TriMet LIFT Program,
515 NW Davis Street, Portland, OR 97209. My cancellation of this authorization will not affect any uses or disclosures made before my request is received. If I do not revoke this authorization, it will automatically expire in 90 days.
I understand that I am not legally obligated to sign this authorization and that TriMet will not refuse to accept my application for LIFT eligibility based on my refusal to sign this authorization. I also understand that if TriMet is unable to obtain information necessary to determine my disability or health condition and how the disability or health condition limits or prevents my use of regular bus and/or MAX services, my application for LIFT eligibility may not be processed or may be denied.
I understand that the information used or disclosed pursuant to this authorization may be subject to re-disclosure and no longer be legally protected. However, I also understand that federal or state lay may restrict redisclosure of HIV/AIDS information, mental health information, genetic information and drug/alcohol information.
I understand that by signing this statement I am authorizing TriMet to provide a copy of this statement to the above listed professional for the purposes of compliance with the Health Insurance Portability and Accountability Act (HIPAA).
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__________________________ |
Signature of applicant or legal representative |
Date |
Applicant’s Date of Birth _____________________________ |
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