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TEACHERS SERVICE COMMISSION

THIS CHARTER IS AN EFFORT TO SERVE THE TEACHER BETTER AND DOES NOT PURPORT TO REPLACE THE TEACHERS SERVICE COMMISSION ACT(CAP .212 OF THE LAWS OF KENYA),

THE CODE OF REGULATIONS FOR

TEACHERS OR THE TEACHERS SERVICE COMMISSION CODE OF CONDUCT AND ETHICS AND OTHER RELEVANT LAWS

Our Contacts:

TSC House,	E-Mail:info@tsc.go.ke
Kilimanjaro Road, Upper Hill	Websit:http://www.tsc.go.ke
Private Bag, 00100
Nairobi, KENYA

PIN NO: P051098084N

This Char t er is a commit ment by t he Teacher s Ser vice Commission t o impr ove ser vice deliver y t o our cust omer s and all ot her

st akeholder s in t he educat ion sect or .

Our Vision

“To be an institution of excellence in the provision of efficient and effective service for quality teaching”

Our Mission

“To Est ablish And Maint ain A Suf f icient Pr of essional Teaching Ser vice For Educat ional I nst it ut ions.

	Our Mandat e
The Teacher s Ser vice Commission was est ablished in 1967 by an Act
of Par liament	(Cap 212 of t he Laws of Kenya) t o pr ovide ser vices t o
t he t eacher s	and was mandat ed t o per f or m t he f ollowing t eacher
management f unct ions: -
Regist r at ion
Recr uit ment
Deployment
Remuner at ion
Pr omot ion
Discipline
Maint enance of Teaching St andar ds.
I . OUR CORE VALUES

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As we ser ve you, we shall adher e t o t he f ollowing cor e values

a)Pr of essionalism

b)Cust omer f ocus

c)I nt egr it y

d)I nnovat iveness

e)Team spir it

I I . OUR COMMI TMEN T

1.The Teacher s Ser vice Commission is commit t ed t o ser ve you wit h cour t esy, honest y, int egr it y and f air ness.

2.W e commit our selves t o: -

(a)At t end t o you wit hin t en (10) minut es of your visit ;

(b) Respond t o your cor r espondence wit hin Four t een (14) days upon r eceipt of your let t er ; and

(c)Tr eat your concer n wit h conf ident ialit y and give it t he ur gency it deser ves.

I I I . YOUR RI GHT S

1. Our services ar e f ree

	I n t he event of exper iencing any dif f icult y in obt aining ser vice in
	a division, please ask t o see t he Head of t hat Division.
2.	Regist r at ion:

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(iii) Request s f or change of pay point will be ef f ect ed on

t he	payr oll f or	t he mont h if r eceived on/ or bef or e
t he	15t h day of	t he pr eceding mont h. Ot her wise it

will be ef f ect ed in t he subsequent mont h.

(iv)Thir d par t y deduct ions – (cooper at ives, insur ance, hir e pur chase schemes et c) will be ef f ect ed in t he

	subsequent mont h upon r eceipt of your inst r uct ions
	t hr ough t he company on/ or bef or e t he 15t h day of
	t he pr eceding mont h.
(v)	All st at ut or y deduct ions ef f ect ed on your pay slip
	will be r emit t ed t o t he r espect ive or ganizat ions by
	t he 10t h day of	t he mont h f ollowing t he mont h t he
	salar y is due t o you.
(vi)	I n t he event of	an er r or being r epor t ed/ det ect ed
	bef or e t he 15t h	day of t he mont h, cor r ect ion on t he
	payr oll will be made in t he subsequent mont h.
(vii)	On r eceipt of an Appoint ment / Casualt y Ret ur n you
	will be appoint ed/ r einst at ed on payr oll wit hin t wo

(2) mont hs, pr ovided t hat it is r eceived on or bef or e t he 5t h day of t he pr eceding mont h.

(b)Ret ur ned Salar ies.

(i)Payment of r et ur ned salar ies will be pr ocessed and

paid wit hin t went y- one (21) days upon r eceipt of your claim let t er .

(ii) W henever your salar y is r et ur ned by your bank due t o closur e of your bank account t he Commission will pay subsequent salar ies by cash t hr ough t he Post al Cor por at ion.

(iii)Any er r oneous salar y r ecover y will be r ef unded t o you wit hin f our t een (14) days.

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(c)Ot her Payment s

i. Reimbur sement of inpat ient medical expenses,

t r aveling/ accommodat ion expenses, and per diem will be pr ocessed and paid wit hin f our t een (14) days of r eceipt of your claim subj ect t o availabilit y of

f unds.

ii.Medical Ex -gr at ia claims will be paid t o you wit hin six (6) mont hs.

iii.Replacement of st ale cheques will be made t o you

wit hin f our t een (14) days upon r eceipt of your claim in wr it ing.

iv. I ncome Tax and P9 f or ms will be sent t o t he TSC agent s and can be collect ed bef or e t he end of Mar ch each year .

v. You will be issued wit h a r eceipt in t he Cash Of f ice wit hin f if t een (15) minut es upon set t lement of a T.S.C. liabilit y.

6. Conf ir mat ion of Appoint ment

On complet ion	of t wo		(2) year s	pr obat ionar y ser vice and
upon r eceipt	of	your	applicat ion		f or conf ir mat ion	t he
Commission will		make	a decision	on	your conf ir mat ion	of

appoint ment wit hin t hir t y (30) days.

7.Pr omot ions

(i)Pr omot ions will be gr ant ed in accor dance wit h t he

exist ing	schemes of	ser vice f or t eacher s.		You	ar e
advised t o acquaint your self wit h t he r elevant scheme
and t he	Teacher s	Ser vice	Commission	Code	of
Regulat ions f or Teacher s.
Pr omot ions f or common cadr e est ablishment			will be pr ocessed when
due wit hin a per iod of t hir t y (30) days

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8. Leave
Your applicat ion f or any f or m of			leave shall be pr ocessed and a
decision communicat ed		t o you wit hin a per iod		of	t hir t y (30)
days.
9. Let t er s of	int r oduct ion
Let t er s of	int r oduct ion	t o ot her	or ganizat ions	will	be issued

wit hin t wo (2) days upon r equest .

10. Pension/ Deat h gr at uit y

Upon r eceipt of t he r equir ed document s,

i. Your claim f or pension shall be pr ocessed and dispat ched t o t he Tr easur y t hr ee (3) mont hs bef or e t he dat e of your r et ir ement .

ii. Claims f or Deat h Gr at uit y will be pr ocessed wit hin six (6) mont hs, pr ovided t hat all t he r equir ed document s have been submit t ed t o t he Commission.

11. Discipline

i. A discipline case shall be det er mined wit hin six (6) mont hs f r om t he dat e it is r egist er ed pr ovided t hat t he Commission will have r eceived all t he r equir ed r elevant document s.

	ii. A	decision	on a discipline case shall be
	communicat ed t o you wit hin f our t een (14) days f r om
	t he dat e of hear ing of t he case.
12.	Handling Complaint s
The	Commission under t akes		t o handle any complaint t hr ough t he
r elevant Heads of		Divisions.	However , in case of dissat isf act ion, you
ar e advised t o channel your			complaint s t hr ough t he Public Relat ions
of f ice.

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(x) You ar e r equir ed t o maint ain a high level of int egr it y at all t imes. I t is an of f ence t o compr omise any of t he Commission’s st af f .

(xi) You ar e r equir ed t o immediat ely r et ur n a signed copy of let t er of appoint ment on pr obat ion t o t he Commission f or r ecor d pur poses.

(xii) Upon r ecr uit ment as a t eacher , you will be r equir ed t o ser ve in t he same st at ion f or a minimum per iod of f ive year s bef or e r equest ing f or a t r ansf er .

(xiii)You ar e r equir ed t o updat e t he Commission on any change of your per manent addr ess.

(xiv)You ar e r equir ed t o pr ompt ly not if y t he Teacher s Ser vice Commission in t he event of change of your next of kin.

(xv) All	cor r espondence/ claims should			be	f or war ded
t hr ough t he head t eacher		in t he case of			a t eacher
or	t hr ough t he r elevant	TSC	agent	(see I I I (ii)
above) in t he case of a head of			an inst it ut ion.

V. COMMUN I CAT I ON
(i) The Commission believes		t hat ef f ect ive communicat ion
can be used t o posit ively manage change and t o ensur e
t he pr ompt	deliver y of	ser vices. I n t his r egar d,	t he
Commission	under t akes	t o communicat e wit h you	as

pr ovided f or in t his char t er .

(ii)The Commission will appr eciat e f eedback f r om you on t he ser vices r ender ed.

W E ARE DELI GHT ED TO HAVE BEEN OF SERVI CE T O YOU

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