Ups Damage Claim PDF Details

When an unfortunate situation necessitates the filing of a damage claim for a shipment handled by UPS Freight, the UPS Damage Claim form provides a structured pathway for claimants to seek redress. The comprehensive process is outlined with the intent of making the experience as smooth as possible for the customer, ensuring that all necessary steps are clearly understood. Acknowledging that the objective is to avoid the need for claims, the procedure commences with the prompt and courteous processing of claims should the need arise. Claimants are advised to report their claims within a painstakingly stipulated nine-month period post-delivery or following a reasonable lapse of time in instances of non-delivery to be eligible for consideration. The procedure mandates the completion of the UPS Freight Standard Claim form accompanied by requisite supporting documentation, including vendor invoices, freight bill invoices, bills of lading, and detailed repair invoices when applicable, aiming to expedite the claims process. Submissions can be made either via mail or fax, but not both, to prevent processing delays. The policy ensures claims are acknowledged within 30 days, and an effort is made to resolve claims or extend a compromise within 120 days, underscoring the company's commitment to equitable and swift resolutions. Claimants are provided with a dedicated claim number and claims investigator, emphasizing personalized claim handling. Additionally, the guidelines stress the importance of preserving damaged goods until the claim reaches its conclusion and avoid accepting claims via email, setting clear expectations on the claim process.

QuestionAnswer
Form NameUps Damage Claim
Form Length2 pages
Fillable?No
Fillable fields0
Avg. time to fill out30 sec
Other namesups claims contact, ups request for claim payment form, claim ups make, print ups claim form

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HOW TO FILE A CLAIM:

It is our goal to handle your shipment in such a way that you never need to file a claim. However, should that be necessary, we'll process your claim in a prompt and courteous manner.

UPS Freight acknowledges all claims within 30 days. Should you need to make a claim, please either mail or fax a copy of the claim form. For the most expeditious service, please don't do both.

A claim and its supporting documentation are required to be filed within nine (9) months of delivery or in cases of non-delivery, within nine months after a reasonable time for delivery has elapsed. UPS Freight will not pay a claim unless it is filed, in writing, within the allotted nine-month period. Here's the procedure:

1.Determine the dollar amount which accurately represents your loss.

NOTE: Because the owner of the shipment has a legal obligation to minimize the amount of a claim whenever possible, you should make every effort to repair, discount or salvage damaged goods.

2.Complete the attached UPS Freight Standard Claim form.

3.Collect the following documents to support your claim:

A vendor invoice for the goods shipped, including the full price paid after any discounts or deductions.

A copy of the freight bill invoice.

A copy of the bill of lading.

Detailed repair invoices, if goods in question have been repaired.

4.Send your claim and all supporting documentation to:

Claims Processing

UPS Freight

PO. Box 1216

Richmond, VA 23218

Or, if you prefer, you can fax your claim and documentation to 866-580-1944 .

HOW YOUR CLAIM WILL BE PROCESSED:

Once we receive and register your claim, we assign a claim number and one of our claims investigators to it. Both the number and the examiner stay with your claim until it's resolved.

Item 300120 of the National Motor Freight Classification states...

Carriers will acknowledge claim in writing or by electronic transmission within 30 days after receipt thereof, informing the claimant of identifying number assigned thereto, and will pay, refuse payment, or make a firm compromise offer within 120 days after receipt of claim, except, that if claim cannot be disposed of within this period, carrier will at that time and at the end of each succeeding 60 day period thereafter while claim remains pending, inform the claimant in writing or electronically of the reason for failure to conclude claim.

If, however, your claim isn't resolved within 30 days, you'll receive an acknowledgment with your assigned claim number, telling you that UPS Freight has received your claim and is working on it.

NOTE: Read your acknowledgment carefully. It may ask for other documents or information your examiner needs. Also, keep this acknowledgment in a safe place, because you'll need to refer to it should you contact your claims investigator.

At UPS Freight, we'll work diligently to get your claim settled as fairly and quickly as possible. If you have questions about the status of a claim, please don't hesitate to call your UPS Freight Account Manager or the UPS Freight Customer Service Center at 800-333-7400 or you may check the status of your claim on our website.

Contact the UPS Freight Claims Department at 804-231-8868 for assistance in determining the status of your claim.

Cargo Claims Department

P O Box 1216

Richmond, VA 23218-1216

FAX # (866) 580-1944

CARGO LOSS & DAMAGE CLAIM SUBMITTED BY

Claimant Name

 

Claimant Claim No.

Date Prepared

 

 

 

 

 

 

 

 

 

 

 

Address

 

UPS Freight Pro Number

Claim Type:

 

 

 

 

 

 

 

___ Shortage

___ Damage

 

 

 

 

 

 

 

 

 

City, State, Zip

 

Contact Name

Phone Number

(ext)

 

 

 

 

 

 

 

 

 

Remit Address (if different from above)

 

 

 

 

 

 

 

 

 

 

 

 

 

CLAIM IS MADE WITH UPS FREIGHT ON THE FOLLOWING DESCRIBED SHIPMENT

 

 

 

 

 

 

 

 

 

 

 

Consignee

 

 

City, State & Zip

 

 

 

 

 

 

 

 

 

 

 

 

 

Shipper

 

 

City, State & Zip

 

 

 

 

 

 

 

 

 

 

 

 

 

DETAILS OF CLAIM TO SHOW HOW CLAIM AMOUNT IS DETERMINED

 

 

# Items

 

Description/Part #

 

Weight

Amount

 

 

 

 

 

 

 

 

$

 

 

 

 

 

 

 

 

$

 

 

 

 

 

 

 

 

$

 

 

 

 

 

 

 

 

$

 

 

 

 

 

 

 

 

$

 

 

 

 

 

 

 

Freight

 

 

 

 

 

 

 

 

Charges

$

Use separate page if additional room is needed

 

 

 

 

 

 

 

 

 

 

 

TOTAL

$

 

 

 

 

 

 

 

 

 

DOCUMENTS REQUIRED IN SUPPORT OF YOUR CLAIM

SHORTAGE:

Copy of freight bill

Original invoice or certified copy showing prices

DAMAGE:

Copy of freight bill

Carrier's inspection report (if completed)

Original invoice or certified copy showing prices

Repair bill or certified copy (if repaired) showing material used & labor rate per hour

Additional documents (photos, statements, etc.) Waiver of Inspection form (if completed)

NOTE:

To expedite the handling of your claim, please include the above mentioned documents as your claim WILL NOT BE PROCESSED until properly supported. Retain all damaged goods until the claim is concluded. Claims will not be accepted via e-mail. Do not fax pictures when faxing your claim, send separately referencing the UPS Freight pro number. If your claim is in

regards to a package that begins w ith a 1 Z tracking number, you cannot use this form . Please visit ups.com or call 1 - 8 0 0 - Pick- UPS for information regarding your small package claim .

How to Edit Ups Damage Claim Online for Free

Filling in the ups freight claim form form is easy using our PDF editor. Follow these steps to create the document right away.

Step 1: Select the button "Get Form Here" on this webpage and next, click it.

Step 2: Once you access the ups freight claim form editing page, you'll see lots of the options it is possible to undertake with regards to your form in the top menu.

For each section, complete the content requested by the application.

ups damage claim form empty fields to consider

Write down the necessary data in Freight Charges, TOTAL, Use separate page if additional, DOCUMENTS REQUIRED IN SUPPORT OF, SHORTAGE, DAMAGE, Copy of freight bill Original, and Copy of freight bill Carriers box.

Filling out ups damage claim form stage 2

Describe the significant particulars in the Copy of freight bill Carriers, and NOTE To expedite the handling of part.

Entering details in ups damage claim form step 3

Step 3: Hit the Done button to save the form. Now it is accessible for upload to your electronic device.

Step 4: In order to prevent probable future difficulties, take the time to obtain up to a few copies of each document.

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