When cargo is damaged, lost, or arrives with missing items, the UPS-SCS Customer Cargo Claim Form is the official document for seeking compensation. It gives claimants a structured way to file for non-delivery, shortages, or cargo damage.
You will need to provide your claim amount in the correct currency. Include a complete description of lost or damaged items with their size, color, quantity, and condition. Note whether goods were new or used and whether you held cargo insurance at the time of the shipment.
Attach a commercial invoice, a packing list, a signed proof of delivery, and photos of any damaged goods. For damage claims, include a repair estimate. The form also asks for your UPS Bill of Lading or Air Waybill number and details about how the cargo was packed.
Retain all original packaging until your claim is resolved. Document any visible damage or irregularities on the delivery receipt at the time of receipt. Incomplete documentation or late submission can lead to claim denial.
| Question | Answer |
|---|---|
| Form Name | Customer Cargo Claim Form |
| Form Length | 2 pages |
| Fillable? | No |
| Fillable fields | 0 |
| Avg. time to fill out | 30 sec |
| Other names | ups bill of lading form pdf, ups freight bol pdf, ups bol form, ups bill of lading |