ACCESS Service
ACCESS Service (General Information)
ACCESS is a shared-ride paratransit service that is available to qualified applicants whose physical or cognitive limitations prevent them from utilizing OCTA’s regular fixed route bus service.
ACCESS service is provided within a ¾ mile of, and during similar hours as, OCTA’s regular fixed route service. ACCESS scheduling guidelines include scheduling trips within 60 minutes of the requested time, picking up customers within a quoted 30-minute pick-up window. OC ACCESS travel time is comparable to the level of service and ride time provided on OCTA’s fixed-route.
ACCESS Fares
The base fare for ACCESS service is $3.60 per passenger for each one-way trip within Orange County.
Eligibility
Eligibility is determined by 3 factors:
Individual's ability to get to/from the bus stop
Individual's ability to board/exit the bus
Individual's cognitive ability to navigate the regular bus system.
Operational issues not used to determine eligibility, include:
Age
Distance
Overcrowded buses
Lack of bus service to an area
August 21, 2018
Operational issues are not considered in the eligibility process. These are issues that affect any individual, whether they suffer from a disability or not. The individual's disability (ies) and how it affects their functional ability to use regular bus service is the only criterion used in determining eligibility.
ACCESS eligibility may be granted for up to 5 years. Customers wishing to continue ACCESS service must reapply and complete the eligibility process prior to their eligibility expiration date in order to prevent a lapse in ACCESS service.
Certification Process
The certification process consists of a completed application and a one hour in- person functional assessment. If using a mobility device, please bring the device to the interview. ACCESS service may be made available to and from the in- person functional assessment upon request. The entire assessment process may take from 3 to 4 hours, including the commute. Photo ID is needed to verify customers for the in-person assessment.
Individuals are notified by mail regarding their eligibility determination within 21 calendar days after the functional assessment, if a determination is not provided, presumptive eligibility will be granted until a final determination is given. If found to be eligible for ACCESS service, the customer receives an ACCESS identification number and a Rider's Guide describing the ACCESS service and booking process in more detail.
For additional information or assistance, please contact the ACCESS eligibility department at (714) 560-5956 ext. 3, or review the OCTA website at www.octa.net
To apply for OCTA Paratransit Service, call the OCTA ACCESS Eligibility Contractor to schedule your in-person assessment at (714) 560-5956 ext. 2, TDD (714) 560-5474.
August 21, 2018
OCTA ADA PARATRANSIT APPLICATION
DO NOT MAIL
Please complete the application and call (714) 560-5956 ext 2 to schedule your in-person assessment. TDD (714) 560-5474 Notification of Eligibility within 21 calendar days of in-person assessment
1. PERSONAL INFORMATION – please print clearly
Last Name: __________________ First: __________________ Middle Initial: ____
□ Female □ Male Date of Birth --
Email Address:_________________________ Primary Language: ____________
Home Address
Street _____________________Apt #___ City____________ State ____ Zip ______
Day Phone (____) ______-_________Evening Phone(____) ______-_________
TDD □ Yes □ No
Mailing Address (If different from above)
Street _____________________Apt # ___City____________ State ____ Zip ______
Emergency Contact
Name: _________________________ Relationship:______________________
Day Phone (____) ______-__________Evening Phone(____) ______-__________
Do you require information in an alternate format? |
□ Yes |
□ No |
If yes, please indicate: |
□ Braille |
□ Large Print |
□ Other _______________ |
Your primary language: |
□ English |
□ Spanish |
□ Other _______________ |
2. MOBILITY INFORMATION – please print clearly
What is your disability? __________________________________________________
Which of the following mobility aids or equipment do you use?
□ Power wheelchair |
□ Manual wheelchair |
□ Scooter |
□ Crutches |
□ Cane |
□ Walker |
□ Oxygen Tank |
□ Service Animal |
□ Other _______________ |
Signature __________________________________ |
Date __________________ |
DO NOT MAIL THIS FORM
You must bring a valid photo identification and this completed ADA Paratransit
Service application to your In-Person assessment appointment
Revised June 28, 2018
