Step 1: Keep the Caller on the Line
Stay calm and keep the caller talking. While you listen, signal a colleague to call 911 from another phone. The longer the call lasts, the more details you can capture.
Step 2: Open the Bomb Threat Checklist Form
Open this PDF on your device or use a printed copy kept at your reception desk. Begin filling out every field in real time. Do not wait until after the call ends, because key details fade fast under stress.
Step 3: Document Caller Characteristics
Note the caller's gender, approximate age, and accent. Record their emotional state as calm, excited, angry, or crying. Listen for background noises such as traffic, crowd sounds, or equipment that could indicate where the call is coming from.
Step 4: Write Threat Language Word for Word
Record the caller's exact words about the device, its location, and any stated detonation time. Use quotation marks. Do not paraphrase, because the specific wording may be important evidence.
Step 5: Deliver the Form to Security or Law Enforcement
Hand the completed checklist directly to your security officer or the responding officer immediately after the call. Keep a copy in your safety plan template file so incident records stay organized.
Step 6: Download and Store a Printed Backup
Print several copies and place them at every staffed reception point in your building. Pair this form with a fire safety plan so your team has a complete emergency documentation kit ready before any incident occurs.
