Better Business Bureau Complaint Form (or BBB Complaint Form) is a short form that allows consumers to express their dissatisfaction with companies through a third party. Sometimes consumers experience issues because of innocent mistakes, and sometimes they become victims of fraud. Unfortunately, consumers have to be careful when purchasing goods and should know their rights. The law protects the rights of consumers during the purchase of services and products. The good thing is that there are companies that can help consumers in applying their rights. They can act as a facilitator for the resolution process.
The Better Business Bureau (BBB) is a nonprofit organization based in the state of Virginia that aims at, as they put it, “advancing marketplace trust.” They were founded back in 1912 and now operate in the United States and Canada and help customers across these countries, as well as provide accreditations to businesses who can then use their logo on the products.
When it comes to consumer complaints, BBB helps consumers with resolving complaints and disputes. Typically they settle through a negotiation process. Note that some complaints are not typically handled by the BBB, such as complaints associating with health- and law-related services. These have to go through other organizations created specifically for dealing with these types of matters.
You can submit a complaint to the BBB’s local branch and wait for them to contact the business and try to mediate the issue. If you think that BBB has failed to act reasonably on your behalf, you can then file a complaint with the Federal Trade Commission.
Consumer complaint submission is a useful tool accessible to every consumer that can improve the consumer’s experience with the company and improve the company’s performance in the future. Companies want to keep their reputation up to a certain standard and want to make sure that their customers are happy and will use their services in the future. This is why they are likely to respond to such a complaint. Moreover, many companies hope to receive the BBB’s approval and their logo on their products, and dealing with the complaints they receive through the BBB is a good way for them to show that they care about their customers. Finally, it is obvious that if you believe that you have been mistreated as a consumer of a company, you would want to receive compensation from the company. The complaint process can help you with that.
If you have decided that you want to proceed with filing a complaint through the BBB, use our step-by-step guide on how to fill the form out. You are welcome to use our form-building software to achieve the best results in the shortest possible time.
State the details of the company you are filing the complaint with. Include the name, address, email, and phone number.
State your name, address, email, and your phone numbers.
In this section, identify the product or the service you are complaining about, how much it cost you, when the problem occurred and when you complained about it. Name the salesperson if you know their name.
There are several lines in the form that allow you to describe your complaint in detail. You are also encouraged to include any relevant documents that can help with the complaint process.
Here you can describe how you want the company to respond to your complaint and what you want to see as the resolution.
The last two fields in the form should include your signature and the date of signing the form.
Check that the form is accurately filled out, print it, and mail it to the BBB office.