Harvard Managementor Answers Details

If you're a Harvard student looking for management answers, you've come to the right place. Harvard Managementor Answers is your go-to resource for information on everything from financial planning to event management. We provide our users with reliable, up-to-date information to help them make the most of their time at Harvard and beyond.

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Form NameHarvard Managementor Answers
Form Length14 pages
Fillable fields0
Avg. time to fill out3 min 30 sec
Other namesharvard managementor assessment answers, managementor post, managementor feedback form, managementor assessment answers

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Introduction to Harvard ManageMentor User Guide

NB: Before you start, please make sure that you have java the HMM 10 icon on your desktop

Get Started

This area provides information about the topic, topic map, information about the mentor/subject matter expert, and provides a media-rich introduction to the topic to motivate the user to explore further.

The interactive media players allow you to listen, read, or both. The timer shows the length of the clip.

The 20 minute path provides a choice for the user who just wants the highlights of the subject due to limited time.


Learn has a wide variety of information for managers to develop their skills. This section of Harvard ManageMentor 10 is the primary area where learning takes place.

Users have the option to listen, read, watch video clips, and interact with online activities.

Throughout the Learn section, there are Key Ideas. This Key Idea highlights the most important concepts in the topic & reinforces learning through sound & images

Each topic in Learn also has an Activity that allows the users to apply & test their knowledge of the content in a fun, engaging, and safe environment.

Personal Insights provide relevant & compelling stories from business executives from around the world. These stories bolster the learning points of each topic.


Once a user has explored the topic & wants to test what they’ve learned in a safe environment, Practice provides ways to apply their new knowledge. Users have two areas to practice what they’ve learned, Scenario & Test Yourself.

Scenario provides a media-rich interactive activity, where users assume the role of a manager in a fictional situation. The user can explore all the choices, and learn from feedback provided with each choice. They can apply what they’ve learned in a neutral environment that emulates a situation they may face in real life.

When the user is ready to test their own knowledge, they can take a 10 question quiz in Test Yourself. Feedback is provided with each answer, allowing the learning to continue further, and highlighting areas that may need to be further reviewed.


When the learner is ready to use the skills that they’ve learned, Apply provides additional information to guide them through the process.

Apply provides tools, resources, and worksheets that can be used in a real work environment to support the learning and to facilitate business events.

Steps & Tips are concise areas that can be referenced quickly as a refresher, or reminder, or to prepare for a situation in a short amount of time.

The Tools section includes worksheets and practical tools that can be continuously used on the job.

Explore Further

Take what has been learned even further by reading the online articles, which are included in Explore Further.

Two articles are included with each of the topics. There are also suggestions for other books, articles, or online material, should the user wish to get more information.

Harvard ManageMentor 10

Topic Objectives

Individual Topic Objectives (as noted in Get Started section of program)


understand what budgets are and how the budgeting process works

prepare different types of budgets

create "what if" scenarios

monitor and evaluate budget performance

Business Case Development

clearly define the opportunity you'll want to address in your business case

identify and analyze a range of alternatives

recommend one option and assess its risks

create a high-level implementation plan for your proposed alternative

communicate your case to key stakeholders

Business Plan Development

learn the kinds of information that need to be contained in a successful business plan

present that information so that your readers get what they need and understand quickly what you're asking of them

Career Management

identify your core business interests, work reward values, and skills

identify the career opportunities within your current role or organization that will let you express those interests, achieve those rewards, and use or develop those skills

benefit from career-development resources and processes like career counselors, mentors, networking, informational interviewing, and professional development reviews

help others manage their careers

Change Management

recognize the different types of change programs observed in organizations

prepare your unit or group to become change-ready

understand a systematic approach for creating and implementing change

recognize the importance of communicating throughout all phases of a change effort

understand and address people's reactions to change

take care of yourself during a change program


recognize that coaching is an ongoing, two-way process that takes place as the need or opportunity arises

implement a four-step process to prepare for and lead effective coaching sessions

conduct coaching sessions using a variety of coaching techniques

provide ongoing support and follow-through for the person being coached

strengthen your coaching skills

Crisis Management

avoid a crisis through planning

prepare to manage crises you can't avoid

recognize a crisis and contain it before it spreads even further

resolve a crisis in the most effective way

learn from past crises

take care of yourself during a crisis

Customer Focus

understand the service profit chain—and in particular the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability

build and refine a process for delivering extraordinary value to these key customers

Decision Making

create a context for making successful and ethical business decisions

identify common obstacles that stand in the way of effective decision making

assess the underlying issues related to the decision

generate and evaluate multiple alternatives

make a final decision

communicate and implement the decision


use different approaches to delegating

use different methods to select the right person for the job

support, monitor, and track the assignment

Developing Employees

understand why employee development is critical to business success

recognize your role in developing employees

evaluate your employees' individual developmental needs

motivate top employees, grow solid contributors, and act decisively on underperformers

conduct successful career development discussions

Difficult Interactions

decide which types of situations are worth investing time and energy to resolve

overcome barriers to action

identify the interpersonal differences that trigger difficult interactions

productively discuss the emotions that difficult interactions can raise

design solutions that satisfy your and the other party's most important interests and concerns

coach your direct reports to help them learn to resolve difficult interactions

Dismissing an Employee

make key decisions before, during, and after a dismissal

communicate effectively with employees about a dismissal

decide whether to dismiss a problem employee

conduct a dismissal correctly


understand the unique value and challenges that come with a diverse workforce

manage diversity-related conflicts in your team

foster an inclusive work environment

leverage the advantages that diversity offers

recruit and retain diverse talent

communicate effectively with employees, partners, and customers from other cultures

Feedback Essentials

give effective, appropriate feedback

receive feedback and act on it

identify strategies for resolving feedback breakdowns

respond to critical feedback

Finance Essentials

understand what the three basic financial statements and ratio analysis tell about a company’s financial health

develop and track a budget

assess an investment opportunity

Goal Setting

use your work priorities to set effective goals

plan for obstacles in achieving goals

monitor implementation of your goals

evaluate your process for achieving goals


recruit a diverse pool of qualified candidates

screen résumés and prepare for an effective hiring interview

conduct a successful interview, focusing on how to open, maintain, and close the interview

follow up with an appropriate offer

Innovation and Creativity

recognize your own cognitive preferences as well as those of your team

assess how creativity is supported in your work environment

design teams to increase their creative potential and channel conflict towards productive purposes

alter attitudes, group norms, and physical surroundings in ways that improve the likelihood of innovative results

Innovation Implementation

draft a vision statement for your innovative idea

identify key stakeholders and cultivate an informal support network

build a business case for your innovation

effectively communicate your idea to get necessary approvals and resources

manage resistance and keep people enthusiastic about your idea

Laying Off Employees

make key decisions before, during, and after a layoff

communicate effectively with employees about a layoff

rebuild a dedicated, high-performing post-layoff team

Leading and Motivating

distinguish between managing and leading

recognize the skills and characteristics of leaders

understand that leaders use different styles

create an inspiring vision and align people to achieve it

understand what motivates people, and how to foster an inspiring work environment

learn techniques for energizing problem employees

Managing Upward

develop strategies for understanding your manager’s goals and preferred working style

build a better working relationship with your manager through effective communication and negotiation techniques

Marketing Essentials

grasp the basic elements of a marketing strategy and plan

create a marketing orientation in your group or firm

understand and navigate the steps in the marketing process

plan effective marketing programs, advertising campaigns, and sales promotions

Meeting Management

when to call a meeting and what kind of decision-making process to use

how to plan and prepare for a productive meeting

how to conduct a successful meeting and follow up after it

how to manage problem behaviors and intervene at key points during a meeting.


understand the basic types of negotiation and the key concepts underlying them

prepare for, conduct, and close a negotiation

maintain a good negotiating relationship with the other side and maximize value for both sides

avoid common errors and overcome common barriers to agreement

New Manager Transitions

learn what to expect during your transition from individual contributor to new manager

understand the crucial differences between being an individual contributor and leading a team or department

manage the dynamics behind power and influence

learn how to adjust your managerial style to meet your team's or department's performance needs

build effective, well-functioning teams

cope with the stresses and emotions of becoming a manager

Performance Appraisal

use informal performance assessments and feedback as part of your regular interactions with your employees

prepare for a formal performance meeting with a direct report

document a performance meeting

create a development plan with the employee

Performance Measurement

understand the importance of regularly measuring your group's performance

gain familiarity with formal performance measurement systems

apply a disciplined process to performance measurement

avoid common performance measurement pitfalls

see how measuring your group's performance can help you better manage that performance

Persuading Others

understand what persuasion is

build your credibility

gauge your audience's receptivity to your ideas as well as their decision-making style

appeal to listeners' sense of logic and connect emotionally with them

overcome resistance to your ideas

activate persuasion "triggers," or mental shortcuts your audience may take to decide whether to support your ideas

prompt your listeners to persuade themselves to back your proposals

Presentation Skills

prepare an effective presentation customized for your audience and setting

deliver an effective presentation that produces action

address questions and keep people focused during your presentation

Process Improvement

understand the importance and benefits of business process improvement (BPI)

plan a BPI initiative

analyze and redesign a current process that needs improvement

obtain the resources needed to change a process

implement a redesigned process

continually improve your business processes

Project Management

scope out a project and define project objectives

develop realistic schedules and set deadlines

create an accurate and usable budget

monitor budgets and keep projects on track

communicate progress and problems to stakeholders

assess risk and develop contingency plans

Retaining Employees

stay competitive in the war for talent by using creative and effective retention strategies

manage or remove common obstacles to retention, such as burnout and work-life imbalance

develop programs to better meet employees’ diverse needs and interests

hire the right employees in order to improve retention

Strategic Thinking

understand what strategic thinking is and why it's valuable

recognize the personal traits, behaviors and attitudes, and cognitive capacities that strategic thinkers demonstrate

view strategic thinking as a process

apply seven strategic thinking skills—seeing the big picture; clarifying strategic objectives; identifying relationships, patterns, and trends; thinking creatively; analyzing information; prioritizing your actions; and making trade-offs

Strategy Execution

understand what strategy is, the elements of a strategic plan, and the strategic planning process

develop action plans for strategic initiatives that support your company's strategy

execute your action plans

ensure that your action plans remain focused and aligned with the corporate strategy

evaluate and reward excellence

Stress Management

understand the problem of excessive stress and worry in the workplace

identify ways to manage your own stress

develop strategies for turning worry into action

let your body help you deal with stress

practice good stress habits

help others deal with excess stress and toxic worry

Team Leadership

evaluate whether you should establish a team

form a productive team

launch a team effort effectively

lead your team skillfully

assess your team's performance

Team Management

diagnose common problems that can impede team progress

take corrective measures to remove team problems and improve performance

resolve team conflicts

promote interdependence within teams

improve your team leadership skills

Time Management

analyze your current time management and pinpoint opportunities for improvement

identify which tasks are most critical to achieving your long term goals

plan your time efficiently using scheduling tools

control time wasters

put your schedule into action, evaluate it along the way, and modify it as needed

Virtual Teams

understand the benefits and challenges of virtual teams

create a strong foundation so that success is ensured

build a virtual community that promotes collaboration and ongoing communication

coach a team that you can't see

utilize technology to keep a virtual team organized, motivated, and productive

Writing Skills

organize your document according to your readers' needs

employ a variety of strategies for jump-starting your writing assignments

apply editing and design principles to heighten the impact of your message

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