M i c h i g a n We b A c c o u n t M a n a g e r
M i c h i g a n We b A c c o u n t M a n a g e r
MiWAM Toolkit
Inside
Introducing MiWAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 MiWAM Logon Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11 Navigating MiWAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–13 Letters and Correspondence in MiWAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14–15 Protesting Benefit Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 The New Form UIA 1028 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17–18 Information for Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Frequently Asked Questions for Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Bulk Report Filing Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Export File Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Bulk Payment File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Power of Attorney Client File Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24–25
Who to Contact
If you have questions about MiWAM or need help with the system, please use the following contacts:
Phone: 1-855-4UIAOEO (484-2636) or (313) 456-2300
E-mail: OEO@michigan.gov.
For technical support, please contact MiWAM support at (313) 456-2188 or
MiWAMsupport@michigan.gov.
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M i c h i g a n We b A c c o u n t M a n a g e r
Introducing MiWAM
MiWAM Cuts the
Paperwork
MiWAM eliminates the manual data entry and the multiple forms currently required by employers for quarterly reporting. Beginning the 3rd quarter of 2012 (July 1, 2012
–September 30, 2012), employers will be relieved of six forms. The
new Employer’s Quarterly Wage/Tax Report, Form UIA 1028, replaces
• Form UIA 1017– Quarterly Wage
Detail Report;
• Form UIA 1019 – Amended Wage
Detail Report;
• Form UIA 1020 – Employer’s
Quarterly Tax Report;
• Form UIA 1020-R – Reimbursing
Employer’s Quarterly Payroll Report;
• Form UIA 1021 – Amended
Quarterly Tax Report, and
•Form UIA 1021-R – Amended
Reimbursing Employer’s Quarterly Payroll Report.
The new Form UIA 1028 will also allow you to import wage data from a text file, eliminating manual data entry. With MiWAM, beginning the 1st quarter of 2012 (for single filings) calculation of excess wages, taxable wages and tax due will be done automatically!
The Michigan Web Account Manager (MiWAM) is the UIA’s new and improved system for managing your unemployment account electronically. MiWAM replaces the Employer Web Account Manager (EWAM) and makes doing business with the UIA simpler, faster and more efficient. MiWAM has a cleaner look and is more user-friendly.
MiWAM allows you to perform routine transactions such as filing reports, paying taxes, viewing statements, and updating your unemployment tax account information online. There is no charge to employers and the system is accessible 24 hours a day, seven days a week.
For employers, managing your account online is secure, it is more accurate, processes quicker, and it allows for more real-time interaction with UIA staff. For the UIA, MiWAM helps lower the costs of processing certifications, decreases paper and scanning costs and reduces keypunching and other errors.
What You Can Do With MiWAM
»Access UIA Account Information including your tax report and payment history
»File quarterly wage/tax/payroll reports
»Make a UIA tax payment
»Pay reimbursements
»File a UIA tax protest
»Create Out-of-State Service Provider access
»Request a seeking work waiver
»Respond to fact-finding questions
»File Power of Attorney authorizations
»Schedule recurring payments
»Report discontinuance or transfer of business
»and more...
M i c h i g a n We b A c c o u n t M a n a g e r
Frequently Asked Questions
Q. What happens when I register for MiWAM?
A. When you register for MiWAM you will receive a 10-day temporary password granting you limited access to your account within minutes. The temporary password allows you to make payments, file reports, update your user profile and view the UIA employer handbook. You will receive your permanent authorization code in the mail within 10 days of sign up.
Q. What happens if I lost or never received my authorization code?
A. If you do not have an authorization code after your 10-day limited access expires, you must request a new authorization code be mailed to you. You will be unable to log on to MiWAM without an authorization code.
Q. If I am currently registered with eWAM, must I re-register with MiWAM?
A. Most employers will not be required to re-register. However, service providers must re-register. Service providers will receive a call from UIA to assist them with conversion to MiWAM.
Q. Will another representative from my company be able to access my account and perform functions on my behalf?
A. Yes. When registering for MiWAM you have the option to establish an added user web account. This type of account would be essential for another representative within your company (who does not have an account with the UIA) to perform various functions on behalf of an employer. This new account allows the appropriate level of authority for your added user.
Q. Will I be able to electronically protest a determination or respond to Agency correspondence?
A. Yes. You will access the account services tab to either protest a determination or respond to any open fact- finding issues.
Q. What’s the difference between an “Added User” and an “employer Representative”?
A. An Added User is generally someone inside your company or business such as an employee who has been granted access to submit, view, or change information regarding your account on your behalf. An Employer Representative is someone outside of your company such as a service provider or accountant – not an employee of your company. The Employer Representative requires Power of Attorney to act on your behalf.
Q. Does my password expire?
A. Yes, your password expires annually. As a result, you will be required to change it after one year.
Q. Must I do anything special as a single filer? Are there special requirements for single filers?
A. No. Employers with less than 25 employees need only to submit files according to MiWAM instructions for inputting data. Employers with more than 25 employees, including Service Providers or Professional Employer Organizations, have the option of bulk filing (see the Bulk Report Filing Formats on page 21 in the Service Provider section of this toolkit).
Q. Who do I contact if I have questions or need help with the system?
A. Contact the Office of Employer Ombudsman at 1-855-4UIAOEO (484-2636) or
(313)456-2300 or by email at OEO@michigan.gov. For technical support, please contact MiWAM support at (313) 456-2188 or MiWAMsupport@michigan.gov.
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Michigan Web Account Manager
MiWAM Logon Instructions
www.michigan.gov/uia
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Step 1
Go to UIA’s website: www.michigan.gov/uia
Scroll down and click “UIA Online Services for Employers.”
Step 2
Click “Operate a Business.”
Step 5
Select the option that best describes your reason for signing up for MiWAM.
To select the Employer option, you must have a UIA employer account number.
If you will be acting as an employer rep- resentative and are also an employer, select the Employer Representative option.
Step 6
If you select “Employer” you must enter your UIA account number and the zip code of the physical location of your business.
Step 7
If you select “Employer Representative” and you answer “Yes” to the question about whether you have a UIA employer account number, you must enter the UIA account number and zip code of the physical location of your business.
Step 8
If you select the option of Employer Represen- tative and you answer “No” to the question about whether you have a UIA employer account number, you must answer the ques- tion about whether you have a Federal Employer Identification Number (FEIN). If you answer “Yes” then you must provide the FEIN along with a UIA employer account number and zip code of the physical business location of one of your clients.
Step 9
If you select “Employer Representative” and you answer “No” to the question about whether you have a UIA employer account number, you must answer the question about whether you have
aFederal Employer Iden- tification Number (FEIN). If you answer “No” that you do not have a FEIN, then you must provide your Social Security Number along with a UIA employer account number and zip code of the physi- cal business location of one of your clients.
Step 10
Only select “Employee” if you have been added by either an employer or employer represen- tative to their web account. In that circum- stance you must enter and re-enter the authorization code. The authorization code was mailed when access was added for the employee by the employer or employer representative.
Step 11
Click “User Information” and complete required fields. The name en- tered will be considered the owner of the web account for the business.
Step 12
Select your preferred security question.
